TDS Telecom logo
TDS Telecom

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that enhance connectivity. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions.

Director - Sales, Service, & Retention

SalesSalesFull TimeRemoteLeadTeam 201-500

Location

United States

Posted

1 day ago

Salary

$153.8K - $249.9K / year

Seniority

Lead

No structured requirement data.

Job Description

Director - Sales, Service, & Retention

TDS Telecom

Role Description As the Director - Sales, Service, & Retention, you will provide strategic leadership for sales, customer growth, retention, and revenue performance by developing and executing enterprise sales strategies that drive growth, operational effectiveness, and positive customer and employee outcomes. The Director oversees enterprise initiatives focused on customer acquisition, retention, and revenue growth, monitors performance outcomes to ensure alignment with strategic objectives and continuous improvement, and directs key operational functions including sales, customer support, and revenue recovery operations. Additionally, this role leads and develops a high-performing organization through talent management, performance leadership, and a culture of accountability and engagement, while partnering cross-functionally to improve business performance and efficiency. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Lead the strategy and implementation of all consumer call center sales and service level activities to achieve sales and revenue targets including sales, service, retention, collections, and sales. - Work closely with cross-functional teams to develop and maintain competitive compensation plans. - Allocate budgeted monthly targets for all contact center sales teams and provide operational direction to teams related to meeting key performance metrics aligned with company goals for revenue and customer churn. - Lead operations strategy for new markets including designing new sales flows, retention flows, retention management, and operational efficiency. - Lead cross-functional team comprised of Sales leaders, Marketing, and Product Management teams to formalize and implement/execute strategy for attaining sales, revenue, and churn targets. - Coordinate to resolve marketing/product issues that may arise that impact operational activities. Qualifications - Bachelor’s degree (or higher) -OR- 4+ years professional work experience. - 8+ years of experience in sales, customer service, or telecommunications. - 5+ years of supervisory or leadership experience. - Competitive telecommunications industry experience. - Strong strategic planning experience in building and leading customer sales and service organizations responsible for driving customer acquisition and retention. - Ability to plan and execute sales strategies that will produce exponential revenue growth and sales results. - Ability to build, guide, and analyze sales operations for success, profitability, and customer loyalty and satisfaction of service provided. - Previous executive management and supervisory experience. - Excellent oral and written communication skills, including presentation skills. - Excellent organizational skills, follow-through, and attention to detail. - Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations, and proposed changes and the ability to apply them consistently. - Excellent teamwork skills and ability to work with employees at all levels. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.

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