System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.
CX Team Lead
Location
United States
Posted
8 days ago
Salary
$140K - $160K / year
Seniority
Lead
Job Description
CX Team Lead
System Pavers
Role Description System Pavers is one of the largest and fastest-growing outdoor remodeling companies in the United States, operating across multiple markets and expanding every year. Our technology organization is the engine behind that growth — and we're building it to win. This role sits at the intersection of customer experience, marketing automation, sales enablement, and emerging AI technology. You'll lead a team of four engineers, work hands-on in the code, and report directly to our Solutions Architect. This is a player-coach role. We want someone who can design and build, not just direct. If you're energized by building and delivering great software as part of a disciplined team — and can elevate the engineers around you while doing it — this was built for you. Qualifications - 10+ years of software development experience - 4+ years leading or mentoring a development team - Hands-on experience with marketing automation platforms or CRM-adjacent integrations - Proven track record integrating or evaluating AI/ML tools in a production environment - Experience working in Azure (.NET ecosystem preferred) - Strong understanding of API design and third-party integration patterns - Comfort working in an Agile/Scrum environment with ADO or equivalent - Excellent communication — you can present to business stakeholders and write clean technical specs Requirements - Lead, mentor, and develop a team of engineers focused on the CX workstream - Translate approved solution designs into high-quality, on-time builds across Marketing, Sales, and Integration — you own the execution, not the architecture - Stay hands-on: contribute code, conduct code reviews, and maintain high standards for AI-assisted development - Drive adoption of AI developer tools across your team — we expect ≥80% AI-assisted code integration - Lead the build and delivery of Marketing automation, Sales enablement, and third-party integration solutions - Evaluate and implement emerging CX technologies — including AI platforms (e.g., Leaping AI, SIRO, GTR) — that improve the customer journey - Ensure all solutions tie to measurable business outcomes: demand generation, conversion rate, customer satisfaction - Partner with our Solutions Architect to receive clear solution designs and translate them into buildable implementations - Collaborate daily with the Program Manager on sprint planning, velocity, and blocker resolution — escalate within 48 hours - Partner with the BA / Project Manager to ensure PBIs are sprint-ready before planning — zero tolerance for ambiguous requirements - Participate actively in QA and testing — you are responsible for test execution and bug resolution; the QA Lead owns the sign-off gate - Report velocity trends to the Program Manager weekly; trend toward ≥30% lift vs. Q1 2026 baseline by Q4 Benefits - Company in scale mode — new markets opening every year - Greenfield technology environment — you're not inheriting debt - AI-first culture — we expect and fund AI tool adoption - Direct impact — your work drives revenue and customer experience - $140,000 – $160,000 base salary + annual bonus opportunity - Fully remote — work from anywhere in the US - Collaborative leadership team — high trust, low bureaucracy - Clear growth path as the technology organization matures
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