Role Description Are you a Dutch speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Dutch-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in Dutch (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Dutch speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 days of sunshine a year! - Fully Paid Training. - Health Insurance. - And Much More..

Role Description Are you a Danish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Danish-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in Danish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Danish speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 days of sunshine a year! - Fully Paid Training. - Health Insurance. - And Much More.

• Provide excellent customer service, addressing inquiries and resolving issues promptly. • Work with customers to understand their needs and recommend the right solutions. • Build strong relationships with customers to enhance their experience. • Greet customers warmly and interact with them on a daily basis. • Offer assistance and respond to queries about products and purchases. • Provide recommendations to customers based on their requirements. • Promote new products and services to customers. • Document customer interactions and update records accordingly. • Improve engagement with customers to enhance their overall experience. • Increase sales by effectively addressing customer needs and preferences. • Understand product features and effectively communicate them to customers. • Assist in promotions and create opportunities for customers to explore new offerings. • Collaborate with internal teams to address customer inquiries and resolve issues. • Maintain a strong relationship with key stakeholders to ensure customer satisfaction.

Title: Healthcare Customer Service Specialist - Work from Home locations Work@Home USA job requisition id REQ-021495 Job Description: Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job Title: Healthcare Customer Service Specialist - Work from Home Job Description: BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience. We are looking for customer-focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service. Compensation Highlights: Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production Pay frequency: Weekly pay Schedule Highlights: Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs Responsibilities: • Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination • Provide accurate information about health plan benefits, eligibility, and coverage • Schedule, reschedule, and confirm appointments with healthcare providers • Process referrals, authorizations, prescription renewals, and other requests • Assist members or patients with claims questions, billing inquiries, and account updates • Review insurance or plan eligibility and update records in the system • Maintain accurate documentation in electronic systems, including EMR or CRM tools • Communicate with providers and internal teams via phone, secure messaging, or email • Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines • Escalate complex issues to the appropriate team or supervisor for resolution Qualifications: • High School Diploma or equivalent • 1+ year of call center customer service experience handling high call volume • 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar) • Previous job tenure of at least 6 months per role, reflecting stability and reliability • Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment • Strong verbal and written communication skills • Ability to navigate multiple systems and maintain accuracy while handling calls • Comfortable working in a remote environment with a designated, private workspace • Demonstrated stable work history with a track record of reliability • Commitment to a long-term role and building a career with the organization Preferred Qualifications: • Experience with appointment scheduling or benefits inquiries • Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems • Experience with EPIC, Facets, or similar applications • Knowledge of medical and/or insurance terminology At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters. What to Expect: • On-camera participation during interviews, training, team meetings, and regular check-ins • Face-to-face discussions sparking collaboration and engagement • A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions Benefits: • Medical, Dental, and Vision coverage • Life Insurance • Short-Term and Long-Term Disability options • Flexible Spending Account (FSA) • Employee Assistance Program • 401(k) with employer contribution • Paid Time Off (PTO) • Tuition Reimbursement Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Location: Work@Home USA United States of America