SSW Advanced Technologies

Role Description We are seeking a highly organized, data-driven Account Manager to support two strategic OEM customers. This role is responsible for managing customer relationships, driving commercial performance, coordinating cross-functional activities, and providing disciplined account management practices that support long-term growth. This is an excellent opportunity for a professional who excels at customer management, analytics, business processes, and commercial execution. While experience with appliance OEMs is a plus, we are primarily seeking an individual with strong account management fundamentals and a demonstrated ability to manage customer business using facts, metrics, and data. The ideal candidate is bilingual in English and Spanish, comfortable working across the U.S. and Mexico, and capable of building strong relationships with both customers and internal stakeholders. Key Responsibilities - Serve as the primary Account Manager for 2 appliance customer accounts. - Build and maintain strong customer relationships across purchasing, engineering, quality, and operations functions. - Track and manage account performance through a disciplined, data-based approach. - Maintain accurate CRM documentation, account activity records, and customer communication logs. - Monitor quote activity, track win/loss results, and identify opportunities to improve commercial performance. - Analyze customer trends, market share, revenue performance, and pricing strategies. - Support and lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders. - Manage excess and obsolete (E&O) inventory issues and coordinate recovery plans when required. - Develop account forecasts and support sales planning activities. - Coordinate customer requests and issue resolution with engineering, operations, quality, supply chain, and plant teams. - Prepare and present account performance reports, business analyses, and customer updates. - Identify growth opportunities and support new business development efforts within assigned accounts. - Travel regularly to customer and manufacturing locations throughout the United States and Mexico. Travel Requirements - United States - Benton Harbor, Michigan - North Carolina - Mexico - San Luis Potosí - Ramos Arizpe - Monterrey Qualifications - Bachelor's degree in Business, Engineering, Supply Chain, Marketing, or related field. - Bilingual in English and Spanish (required). - 3–8 years of experience in account management, customer service, sales support, program management, or commercial operations. - Strong analytical and critical thinking skills. - Experience working with CRM systems and customer account documentation. - Advanced proficiency in Microsoft Excel and PowerPoint. - Ability to interpret and communicate business data effectively. - Strong organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Valid passport or ability to obtain one. - Willingness to travel domestically and internationally. Preferred Qualifications - Experience managing OEM or manufacturing customer accounts. - Knowledge of pricing analysis, forecasting, and commercial business processes. - Experience conducting customer business reviews and presenting to leadership teams. - Familiarity with supply chain, manufacturing, or industrial environments. - Experience with market share analysis, revenue tracking, and sales performance metrics. What Success Looks Like - A disciplined account manager rather than an order processor. - Data-driven and comfortable using facts and analytics to make business recommendations. - Proactive in identifying risks, opportunities, and customer needs. - Highly organized with strong follow-through and accountability. - Comfortable engaging with executives, purchasing teams, plant leadership, and customers. - Focused on driving profitable growth while providing exceptional customer support.

• Develop and implement strategic sourcing plans for direct and indirect materials • Identify, evaluate, qualify, and manage suppliers to support business objectives related to cost, quality, delivery, and innovation • Lead supplier negotiations, including pricing, contracts, terms and conditions, and long-term supply agreements • Monitor market trends, material pricing, supply chain risks, and capacity constraints to proactively manage procurement strategies • Drive cost-reduction initiatives through supplier development, value engineering, competitive bidding, and process improvements • Partner with Operations, Engineering, Quality, and Manufacturing teams to support new product launches, supplier transitions, and continuous improvement initiatives • Establish supplier performance metrics and conduct regular business reviews • Resolve supply chain disruptions and escalation issues while minimizing impact to production and customer commitments • Ensure compliance with company purchasing policies, quality requirements, and ethical sourcing standards • Maintain accurate procurement data, contracts, supplier records, and reporting metrics • Support inventory optimization efforts while balancing service, cost, and working capital objectives

Role Description The New Product Introduction (NPI) Engineer plays a critical role in bridging the gap between product design and manufacturing, ensuring that new products—particularly within SSW’s growing HVAC business segment—are introduced efficiently, cost‑effectively, and in compliance with rigorous quality standards. - Manage the transition of new products from development through full‑scale production. - Coordinate cross‑functional teams to resolve technical issues and optimize manufacturing processes. - Analyze product designs for manufacturability. - Develop and maintain detailed process documentation. - Establish manufacturing workflows that meet customer requirements, regulatory expectations, and internal quality standards. - Identify potential risks and implement mitigation strategies early in the product lifecycle. - Serve as a technical liaison across organizations and cultures, ensuring alignment on technical requirements, schedules, and launch readiness. - Ensure that new HVAC and advanced technology products are launched on schedule, within budget, and at targeted performance and reliability levels. Qualifications - Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related field). - 3+ years of experience in manufacturing engineering or new product introduction within a manufacturing environment. - Strong understanding of manufacturing processes, quality systems, and product lifecycle management. - Proficiency with CAD software and manufacturing process simulation tools. - Excellent problem-solving skills and ability to work cross-functionally in a team environment. - Bilingual in English and Japanese. Requirements - Lead and manage New Product Introduction (NPI) activities from design release through pilot builds, production ramp‑up, and mass production. - Collaborate closely with design, manufacturing, and quality teams to develop, validate, and optimize manufacturing processes for new products. - Serve as the primary technical liaison between SSW, Japan‑based customers, suppliers, and internal cross‑functional teams. - Analyze product designs to ensure design for manufacturability and assembly (DFM/DFA). - Create, maintain, and review detailed process documentation. - Plan, lead, and execute prototype builds, pilot builds, and production trials. - Coordinate with suppliers to ensure component readiness, quality compliance, and on‑time delivery. - Support supplier qualification and performance monitoring. - Monitor and analyze production metrics and implement improvements. - Lead or support root cause analysis and corrective action activities. - Partner with Quality Engineering to support PPAP, validation testing, SPC, and change management activities. - Manage project schedules, assess risks, and communicate NPI status to stakeholders. Benefits - Work with cutting‑edge products and global customers. - Fully remote role with international exposure. - Collaborative, growth‑oriented engineering culture. - Competitive compensation and comprehensive benefits. Competencies & Attributes - Strong technical communication and documentation skills. - Cultural awareness and ability to operate effectively in a bicultural business environment. - Proven problem‑solving and root‑cause analysis capabilities. - High level of ownership, accountability, and attention to detail. - Ability to influence without authority across organizations and time zones.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Program Manager will serve as the central point of oversight for Priority RFQs and NPI programs, facilitating communication between executive leadership, project teams, and customers. This role is ideal for a structured, technically-savvy leader experienced in multi-site program coordination within a manufacturing or HVAC environment. This position requires strong cross-functional leadership skills, significant customer-facing interaction, and the ability to travel up to 50%, including to customer sites and SSW facilities. Key Responsibilities - Corporate Oversight & Reporting: - Lead corporate oversight during RFQ and NPI phases for Priority projects. - Provide weekly updates to the President & CEO, including KPIs, risks, milestones, and status changes. - Communicate executive direction to all relevant project teams and stakeholders. - Project Governance & Internal Cadence: - Schedule and lead recurring meetings with Project Managers to review updates, risks, KPIs, and changes. - Serve as the escalation point for risks unresolved at the project team level. - Support Project Managers with risk mitigation strategies and schedule compression when necessary. - Facilitate cross-site lessons learned to drive continuous improvement. - Program & Project Tracking: - Maintain and update: - Projects Master Tracker - RFQ Tracker - Monthly Program/Project Launch Schedule (including developing this new process) - Monitor KPIs associated with RFQ Intake and NPI phases. - RFQ & NPI Intake Process Ownership: - Build, maintain, and communicate company-wide NPI and RFQ Intake processes, standards, and tools, including: - WBS + RACI templates - Workflows - Stage-gate checklists - Project workbook templates - Project file repositories - Record incoming RFQs from Sales and assign site ownership; request executive confirmation when needed. - Program Management for Multi-Site OEM Programs: - For programs involving multiple SSW facilities supporting a single OEM: - Consolidate project updates from site-level PMs into a unified program roll-up. - Own and maintain the integrated Program Schedule (Gantt). - Manage and communicate the program-level Action Tracker with the customer’s single point of contact. - Lead customer-facing NPI kickoff and program review meetings. - Conduct internal program review meetings across all site PMs. Qualifications - Bachelor’s degree in Engineering, Business, Operations, or related field. - 5+ years of program/project management experience in HVAC, manufacturing, or a technical product environment. - Strong knowledge of NPI, RFQ processes, and stage-gate project management. - Demonstrated proficiency in project scheduling tools (MS Project, Smartsheet, etc.). - Exceptional communication, presentation, and stakeholder management skills. - Ability to manage multiple simultaneous programs across global teams. - PMP certification or equivalent preferred. - Bilingual in English and Spanish is a significant plus. - Candidates based in the state of Texas will be given preference due to proximity to key customer and site locations. - Ability to travel up to 50% for customer visits, new product launches, and coordination with SSW facilities. Benefits - Remote work flexibility - High-impact role with visibility to executive leadership - Opportunity to influence and build company-wide processes - Competitive salary and benefits