This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Program Manager within our Customer Success organization, you’ll play a pivotal role in driving critical initiatives to successful outcomes. Your ability to collaborate across teams, analyze trends, and track initiatives will be essential. - Working closely with Customer Success leadership to propel strategic business initiatives forward and drive continuous team improvements. - Coordinating and facilitating internal engagements, ensuring alignment across teams. - Identifying, developing, and driving process optimizations that enhance team efficiency. - Engaging cross-functionally with Product, Sales, Marketing, and Support, serving as a representative of Customer Success. - Maintaining transparency by reporting on the health and progress of all initiatives. - Keeping critical business stakeholders informed about milestones, challenges, and successes. - Proactively communicating timely, constructive updates on initiative health and progress. Qualifications - 5+ years of experience with project management-related roles and responsibilities. - Strong verbal and written communication skills are essential. - Skilled in data analysis, allowing you to make informed decisions and drive impactful outcomes. - Ability to thrive in collaborative environments and can work effectively with diverse teams. - Demonstrate an organized approach to handling complex initiatives. - Experience coordinating and facilitating engagements will be valuable. - Familiarity with modern software development life cycles and the tooling used by development organizations to build applications is beneficial. - Bachelor's degree. Benefits - 2023 Fast Company Best Places for Innovators. - 2023 Leader in Forrester-Wave for Software Compensation Analysis. - 2023 Gartner's Magic Quadrant. - 2023 Software Report's Top 100 Software Companies. - 2023 BuiltIn Best Places to Work. - 2022 Frost & Sullivan Technology Innovation Leader Award. - 2022 PeerSpot Silver Peer Award in Software Composition Analysis. - 2022 Tech Ascension Best DevOps Security Solution Award. - 2022 NVCT Cyber Company of the Year. - Company Wellness Week—We shut down company operations for a week to enable all employees to pursue personal growth and enjoy much-needed and deserved rest. - Diversity & Inclusion Working Groups. - Parental Leave Policy. - Paid Volunteer Time Off (VTO).

• Execute on technical programs that require deep systems and engineering knowledge. • Partner with Engineering Managers, Product Managers and other cross functional partners to define, scope, and drive large programs to conclusion. • Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria. • Make substantial improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams. • Define and produce high quality written proposals, communications and documentation. • Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. • Create widely circulated plans, driving consistency, clarity and building alignment across teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is ideal for a strategic and highly organized leader who thrives on delivering complex technical programs at scale. You will own the end-to-end execution of multi-disciplinary initiatives, translating business objectives into actionable plans, managing risks, and ensuring timely delivery across distributed teams. Operating at the intersection of Product, Engineering, and Operations, you will drive alignment, streamline processes, and optimize resources to maximize impact. The role emphasizes cross-functional collaboration, scalable PDLC/SDLC frameworks, and rigorous program metrics to improve velocity, quality, and stakeholder satisfaction. You will have the opportunity to shape programs in the US Public Sector, influencing enterprise-grade solutions while mentoring teams in a high-growth, innovative environment. - Lead program strategy and execution, converting strategic OKRs into detailed milestones, timelines, and success metrics. - Drive cross-functional alignment across Product, Engineering, UX, and Operations teams, facilitating steering committees, sync-ups, and decision forums. - Proactively manage risks and dependencies, identifying blockers and technical trade-offs, and implementing mitigation plans. - Implement process excellence, establishing scalable PDLC/SDLC frameworks, tooling integrations, and release pipelines to improve delivery velocity and quality. - Oversee capacity planning and resource allocation, ensuring projects have the right personnel, tools, and workflows to succeed. - Champion continuous improvement, running retrospectives, surfacing process gaps, and introducing best practices to elevate team performance. - Manage vendor and government relationships for programs in the US Public Sector, coordinating closely with internal teams to deliver enterprise-scale projects. Qualifications - 5+ years of experience in technical program or project management roles within software or technology companies. - Proven track record managing cross-functional and cross-geography programs, preferably in complex or high-compliance environments. - Deep familiarity with Agile frameworks, Scrum ceremonies, and related tools such as Jira, Confluence, and Git workflows. - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent real-world experience). - Experience managing interdependent, high-complexity projects, with a strong focus on risk reduction and stakeholder satisfaction. - Strong technical communication skills, able to translate executive vision into actionable engineering plans. - Ability to analyze metrics and KPIs, including lead time, throughput, and defect rates, to drive data-informed improvements. - Adaptable and resilient in high-growth environments, capable of leading teams through ambiguity and shifting priorities. - US Citizenship is required due to the nature of Public Sector programs. Benefits - Flexible working hours and remote-friendly environment. - Open vacation policy and generous time-off benefits. - Competitive compensation and opportunities for professional growth. - Exposure to high-impact, enterprise-scale programs in technology and public sector projects. - Work in a high-performance, autonomous culture emphasizing ownership, alignment, and continuous feedback.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Reporting to the IT Project Manager, the Program Manager is an important role in implementing the technology strategy throughout ECS. This individual will manage processes related to establishing and standardizing the technology stack across 50+ Operating Companies in ECS. Working with IT and Operational leadership, the Program Manager ensures technology is identified, reviewed, and implemented in as standard a way as possible across multiple environments. As new technology and applications are requested, the Program Manager is responsible for ensuring complete Security, Legal, and API reviews are performed and documented. This position is based in McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered. Compensation Range: $94,000 - $124,000. This position is bonus eligible. Essential Duties & Responsibilities - Deliver excellent support to ECS Operating Companies through exceptional customer service. - Provide guidance to ECS and to ECS Operating Companies selecting new technologies. - Manage the end-to-end software intake and the software review process for multiple technologies across multiple Operating Companies simultaneously. - Evaluate proposed software solutions against approved enterprise platforms, architectures, and standards. - Collect and prepare required security, privacy, risk, and legal documentation for software reviews. - Make decisions related to standardization across vendor contracts. - Provide support to all software review participants as needed. - Facilitate review meetings as needed. - Act as a liaison between technical and non-technical stakeholders. - Ensure that both ECS and EMCOR standards are met in all reviews. - Document details of software integrations and API usage. - Manage all software, quote, and SOW reviews ensuring accurate tracking and auditability. - Ensure all documents are executed in accordance with ECS and EMCOR standards. - Validate contractual scope, deliverables, and references prior to execution or renewal. Qualifications - Five (5) years of user support experience, preferably in a construction or engineering organization. - Demonstrated experience working on multiple deadlines. - Experience with requirements gathering and analysis. - Ability to work effectively both independently and in teams. - Ability to communicate effectively at all levels. - Ability to travel as business need arises. - Ability to understand and follow Corporate Security & IT policies. Requirements - Outstanding customer service. - Expert time management as multiple, and sometimes conflicting, deadlines exist. - Must be able to learn and explain the functionality of many different software packages. - Detail oriented; some contract review is required. - Exceptional communication skills, written and oral; capable of leading meetings in a professional manner. - Able to work with technical teams as well as operational teams. - Proactive change agent skills with competent follow through. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to talk and hear; and requires working at a computer (reading and keying) for extended periods of time. - This role requires communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in a typical office environment.