Squarespace

• Act as the senior escalation owner for complex, high-impact domain-related customer issues, working closely with Customer Support, Security and Engineering to ensure timely, accurate resolution. • Apply hands-on expertise across gTLDs and ccTLDs, high-value and expired domain workflows, DNS, EPP, REST APIs, and registry platforms to investigate and resolve issues directly. • Perform root-cause analysis on issues, and provide clear guidance and recommendations. • Serve as a subject matter expert and advisor to internal teams on domain-related cases, workflows, and best practices. • Act as the internal expert on UDRP cases, and registry compliance matters, partnering closely with Legal and external registries to manage disputes and enforcement actions. • Maintain a deep understanding of ICANN policies and regulations, including ICANN RAA, GDPR, and abuse-related requirements. • Monitor and support compliance initiatives to ensure registrar operations align with evolving policy and contractual obligations. • Partner closely with internal Security and Trust teams on domain abuse identification, escalation, and mitigation efforts. • Help define and improve operational processes related to DNS abuse handling, reporting, and registry coordination. • Contribute to operational controls and safeguards that protect customer domain portfolios and reduce risk. • Streamline and continuously improve registrar operational workflows across registry communications, escalations, and lifecycle management. • Oversee key operational workstreams including registry access management, contractual updates, finance-related workflows, and registry account governance. • Identify operational gaps and partner with Product and Engineering to drive automation, and scalability improvements. • Serve as a primary point of contact between Registrar Operations and registries, resellers, and other external partners. • Build strong working relationships with Product, Engineering, Finance, Legal, Security, and Customer Support leadership. • Represent Squarespace professionally and effectively in registry and industry-facing conversations when needed.

We are looking for a Marketing Director to lead the growth of Squarespace Domains. For over two decades, Squarespace has defined the future of web design and helped entrepreneurs make their ideas and passions an online reality. At the same time, Squarespace has grown into one of the world's biggest domain providers, with millions of customers entrusting Squarespace with a vital part of their online brand identity - their domain. This role offers the chance to lead marketing for a product that's essential for every small business, entrepreneur, or individual with a creative idea. You will report to the Senior Director, Marketing - Domains & Applications, and work remote from a US approved state or hybrid from our NYC Headquarters. You’ll Get To… - Continue scaling and refining the global marketing strategy for the Squarespace Domains business, focusing on sustainable growth, stronger channel performance, and deeper international traction. - Evolve the Domains product brand to further align with Squarespace’s core values (design excellence, clarity, transparency) and expand brand visibility across priority markets. - Strengthen and optimize the partnership marketing program with key organizations in the Domains ecosystem, identifying new co-marketing opportunities and maturing existing partnerships for long-term impact. - Work cross-functionally with Squarespace’s marketing teams including media, lifecycle, and content, to enhance campaign effectiveness and continue optimizing the shared-services operating model. - Collaborate closely with Product Management to amplify product launches, improve messaging precision, and showcase value to both new and existing users. - Leverage data analytics to refine KPIs, expand testing programs, and drive ongoing optimization across acquisition and retention initiatives. - Manage and allocate marketing spend with increasing efficiency, tracking performance against revenue, CAC, LTV, ROI, and broader product-led growth goals. - Partner with Analytics, UX Research, and CRM to iterate on and optimize a cross-product introduction framework that increases adoption of additional Squarespace products and supports customer engagement, retention, and lifetime value. Who We’re Looking For - 12+ years of marketing experience focused on growth, brand, and partnerships - Experience working for a B2C tech or SaaS company - Previous experience building and overseeing marketing budgets, allocating resources to high-impact channels and campaigns - The ability to evaluate and build a roster of growth-focused partnerships to engage with on promotional and co-marketing programs that align with Squarespace brand values - Deep understanding of organic and paid user funnels, with experience owning programs that directly drive acquisition - Familiarity with performance marketing metrics (CPM, CPI, CPA, CPC & LTV) and adept at using data for campaign optimization - A proven track record of being able to work cross-functionally and represent marketing with senior partners across Product, Finance, Business Development, and Analytics. - Comfort in creating insights materials and marketing briefs to engage with a world-class Creative organization and provide feedback on creative materials that will be used in campaign and brand work - Experience in attracting, retaining, and developing outstanding marketing talent Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Fertility and adoption benefits - Access to supplemental insurance plans for additional coverage - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - Pretax commuter benefit - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) - Dog-friendly workplace - Free lunch and snacks - Private rooftop - Hack week twice per year Cash Compensation Range: $186,500 - $327,750 USDThe base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About SquarespaceSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-Remote #LI-Hybrid Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

We are looking for a Marketing Director to lead the growth of Squarespace Domains. For over two decades, Squarespace has defined the future of web design and helped entrepreneurs make their ideas and passions an online reality. At the same time, Squarespace has grown into one of the world's biggest domain providers, with millions of customers entrusting Squarespace with a vital part of their online brand identity - their domain. This role offers the chance to lead marketing for a product that's essential for every small business, entrepreneur, or individual with a creative idea. You will report to the Senior Director, Marketing - Domains & Applications, and work remote from a US approved state or hybrid from our NYC Headquarters. You’ll Get To… - Continue scaling and refining the global marketing strategy for the Squarespace Domains business, focusing on sustainable growth, stronger channel performance, and deeper international traction. - Evolve the Domains product brand to further align with Squarespace’s core values (design excellence, clarity, transparency) and expand brand visibility across priority markets. - Strengthen and optimize the partnership marketing program with key organizations in the Domains ecosystem, identifying new co-marketing opportunities and maturing existing partnerships for long-term impact. - Work cross-functionally with Squarespace’s marketing teams including media, lifecycle, and content, to enhance campaign effectiveness and continue optimizing the shared-services operating model. - Collaborate closely with Product Management to amplify product launches, improve messaging precision, and showcase value to both new and existing users. - Leverage data analytics to refine KPIs, expand testing programs, and drive ongoing optimization across acquisition and retention initiatives. - Manage and allocate marketing spend with increasing efficiency, tracking performance against revenue, CAC, LTV, ROI, and broader product-led growth goals. - Partner with Analytics, UX Research, and CRM to iterate on and optimize a cross-product introduction framework that increases adoption of additional Squarespace products and supports customer engagement, retention, and lifetime value. Who We’re Looking For - 12+ years of marketing experience focused on growth, brand, and partnerships - Experience working for a B2C tech or SaaS company - Previous experience building and overseeing marketing budgets, allocating resources to high-impact channels and campaigns - The ability to evaluate and build a roster of growth-focused partnerships to engage with on promotional and co-marketing programs that align with Squarespace brand values - Deep understanding of organic and paid user funnels, with experience owning programs that directly drive acquisition - Familiarity with performance marketing metrics (CPM, CPI, CPA, CPC & LTV) and adept at using data for campaign optimization - A proven track record of being able to work cross-functionally and represent marketing with senior partners across Product, Finance, Business Development, and Analytics. - Comfort in creating insights materials and marketing briefs to engage with a world-class Creative organization and provide feedback on creative materials that will be used in campaign and brand work - Experience in attracting, retaining, and developing outstanding marketing talent Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Fertility and adoption benefits - Access to supplemental insurance plans for additional coverage - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - Pretax commuter benefit - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) - Dog-friendly workplace - Free lunch and snacks - Private rooftop - Hack week twice per year Cash Compensation Range: $186,500 - $327,750 USDThe base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About SquarespaceSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-Remote #LI-Hybrid Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

Squarespace is seeking a highly experienced and commercially adept Strategic Partner Manager to manage and expand a critical portfolio of reseller accounts. This role sits within the Reseller Portfolio of the Business Development team and is central to maximizing a current book of business valued at 8 figures in annual bookings. You will be the primary commercial owner for these top-tier accounts, driving long-term strategic alignment, navigating complex contractual relationships, and ensuring mutual value creation. The successful candidate must possess exceptional executive presence, demonstrating the ability to command confidence and influence outcomes with senior external leaders. You will need to expertly leverage influence without direct authority across internal teams (Product, Engineering, Legal, Finance) to ensure the success of your partners. This role requires a strong blend of business acumen, empathetic partner advocacy, and strategic problem-solving. This role is based in New York headquarters or remotely in an approved US state and reports to the Associate Director of Business Development. You’ll Get To… - Strategic Account Management & Financial Stewardship - Commercial Ownership: Directly manage and grow a portfolio of strategic reseller partners responsible for tens of millions of dollars in annual bookings, prioritizing retention, growth, and long-term partner performance. - Executive Relationship Management: Cultivate and maintain direct, trusted relationships with senior executive counterparts at key partner organizations such as Google, proactively identifying and resolving complex business, technical, or operational issues. - Triaging & Advocacy: Lead the internal and external resolution of issues, demonstrating empathy for the partner’s perspective while protecting Squarespace’s interests, and serving as the primary internal advocate for partner success. - Contract Negotiation & Optimization: Identify opportunities within existing agreements to optimize commercial terms, expand scope, and lead complex renegotiations to maximize mutual financial benefit. - Single Ownership: Maintain responsibilities on details of the partners and their complexities, becoming the single source of truth for all internal teams looking for information or advice Strategic Influence & Business Development - Internal Influence: Partner closely with internal Product, Engineering, Marketing, and Finance teams to communicate partner needs and market opportunities, ensuring partner requirements are accurately considered in product roadmap prioritization. - Business Intelligence & Forecasting: Develop and present rigorous financial projections, operational revenue models, and KPIs specific to the reseller portfolio to executive leadership. - Strategic Growth: Continuously identify and develop opportunities for expanded product reselling or new commercial initiatives with existing partners to unlock latent growth potential. - Executive Representation: Represent Squarespace in external meetings and internal strategy sessions, maintaining a polished executive presence and articulating a clear vision for the future of the reseller channel. Who We’re Looking For - Core Experience - 8+ years of professional experience in strategic partnerships, account management, business development, or commercial strategy, ideally managing a portfolio with multi-million dollar revenue responsibility. - Proven experience navigating and influencing large, complex partner organizations, effectively driving outcomes without direct authority. - Demonstrated ability to structure, negotiate, and execute complex contractual agreements (e.g., term sheets, licensing, revenue-share models). Key Skills and Attributes - Executive Presence: Exceptional communication, presentation, and gravitas required to confidently lead discussions with C-level and senior executive audiences (both internal and external). - Business Acumen: Strong financial modeling, analytical skills, and a proven ability to translate complex data into actionable business strategies and clear forecasts. - Product Fluency: Strong product sense and comfort with technical feasibility discussions related to API integration, domain services, and product platforms. - Strategic Empathy: A demonstrated ability to understand and effectively represent the partner's business and operational perspective while maintaining focus on Squarespace’s strategic goals. - Project Management: Excellent organizational skills with the ability to lead and handle multiple time-sensitive strategic initiatives simultaneously. Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Fertility and adoption benefits - Access to supplemental insurance plans for additional coverage - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - Pretax commuter benefit - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) - Dog-friendly workplace - Free lunch and snacks - Private rooftop - Hack week twice per year Cash Compensation Range: $148,500 - $239,200 USD The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About Squarespace Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-EC1 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

Role Description Squarespace is seeking a highly experienced and commercially adept Strategic Partner Manager to manage and expand a critical portfolio of reseller accounts. This role sits within the Reseller Portfolio of the Business Development team and is central to maximizing a current book of business valued at 8 figures in annual bookings. You will be the primary commercial owner for these top-tier accounts, driving long-term strategic alignment, navigating complex contractual relationships, and ensuring mutual value creation. The successful candidate must possess exceptional executive presence, demonstrating the ability to command confidence and influence outcomes with senior external leaders. You will need to expertly leverage influence without direct authority across internal teams (Product, Engineering, Legal, Finance) to ensure the success of your partners. This role requires a strong blend of business acumen, empathetic partner advocacy, and strategic problem-solving. This role is based in New York headquarters or remotely in an approved US state and reports to the Associate Director of Business Development. Qualifications - 8+ years of professional experience in strategic partnerships, account management, business development, or commercial strategy, ideally managing a portfolio with multi-million dollar revenue responsibility. - Proven experience navigating and influencing large, complex partner organizations, effectively driving outcomes without direct authority. - Demonstrated ability to structure, negotiate, and execute complex contractual agreements (e.g., term sheets, licensing, revenue-share models). Requirements - Exceptional communication, presentation, and gravitas required to confidently lead discussions with C-level and senior executive audiences (both internal and external). - Strong financial modeling, analytical skills, and a proven ability to translate complex data into actionable business strategies and clear forecasts. - Strong product sense and comfort with technical feasibility discussions related to API integration, domain services, and product platforms. - A demonstrated ability to understand and effectively represent the partner's business and operational perspective while maintaining focus on Squarespace’s strategic goals. - Excellent organizational skills with the ability to lead and handle multiple time-sensitive strategic initiatives simultaneously. Benefits - A choice between medical plans with an option for 100% covered premiums - Fertility and adoption benefits - Access to supplemental insurance plans for additional coverage - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - Pretax commuter benefit - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) - Dog-friendly workplace - Free lunch and snacks - Private rooftop - Hack week twice per year - Cash Compensation Range: $148,500 - $239,200 USD

Director, Corporate Development Location: New York City Job Description: Squarespace is seeking a Director, Corporate Development to lead critical function within our Strategy & Corporate Development organization. This role will be highly visible, with regular interactions across the executive and senior leadership of Squarespace. As the Director, you will set and drive the inorganic growth strategy, leading a team responsible for sourcing, evaluating, and executing strategic transactions. You will operate at a strategic level, guiding priorities, aligning cross-functional stakeholders, and ensuring the corporate development function scales with the company’s long-term ambitions. You will report to the Vice President of Strategy and Corporate Development and be based in our New York office. You'll Get To… - Oversee the full lifecycle of M&A and strategic transactions, providing direction and guidance across sourcing, evaluation, diligence, negotiation, and integration - Lead, develop, and manage a team of corporate development professionals - Guide the development of financial models, valuation analyses, and strategic frameworks to inform decision-making - Partner with executive leadership and cross-functional teams (Product, Marketing, Finance, Legal, People) to define priorities and align on complex, high-impact initiatives - Establish and scale processes, frameworks, and operating rhythms to strengthen the corporate development function - Ensure effective prioritization and resource allocation across a portfolio of opportunities and initiatives - Synthesize inputs from multiple stakeholders to drive alignment and enable high-quality, timely decision-making - Represent Corporate Development in executive forums, presenting recommendations and influencing key business decisions Who We're Looking For - 12+ years of experience across investment banking, private equity, corporate development, or related fields - Significant in-house corporate development experience with a strong track record of leading buyside transactions - 5+ years of people management experience, and proven track record of developing high-performing teams - Deep understanding of technology and SaaS business models, including key metrics (ARR, bookings, ARPU, LTV/CAC) - Proven ability to operate at both strategic and organizational levels, setting direction in complex, ambiguous environments - Strong leadership presence with the ability to influence and advise senior executives, external partners, and stakeholders - Experience building and scaling processes, teams, and functional capabilities - Exceptional analytical and financial acumen, with the ability to guide complex modeling and valuation work - Excellent communication skills, with experience presenting to and influencing executive audiences - Ability to translate long-term strategy into clear, actionable plans and measurable outcomes - Strong cross-functional leadership and collaboration skills, with a track record of driving alignment across diverse teams - High attention to detail, sound judgment, and a proactive, solutions-oriented mindset - Passion for technology, markets, and identifying new growth opportunities Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Fertility and adoption benefits - Access to supplemental insurance plans for additional coverage - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - Pretax commuter benefit - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) - Dog-friendly workplace - Free lunch and snacks - Private rooftop - Hack week twice per year Cash Compensation Range: $203,500 - $327,750 USD The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About Squarespace Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-Hybrid

• Lead the end to end development of full-stack features, from initial scoping and database schema design to frontend implementation • Implement and maintain robust data pipelines and API-first systems that serve as the backbone for digital transformations • Integrate AI/LLM capabilities into applications, working with models via APIs to deliver intelligent features • Collaborate directly with clients to understand requirements, provide technical guidance, and deliver business value • Take ownership of product modules, ensuring high performance, observability, and scalability in varied environments • Participate in the formulation of engineering best practices and development workflows as an integral team member

• Direct a high-performing team of Systems Engineers and Administrators, overseeing the end-to-end management of omnichannel communication platforms and enterprise integrations. • Institutionalize rigorous documentation standards for system architectures, integration workflows, and internal tooling to ensure continuity and technical transparency. • Standardize departmental frameworks for task prioritization, project lifecycle documentation, and progress tracking to optimize team velocity and output. • Institute mature practices for system configuration lifecycle management, including monitoring, traceability, versioning, and rollback protocols to ensure platform stability. • Define and monitor platform success metrics, translating operational indicators and market trends into actionable insights that validate customer value and technological ROI. • Collaborate closely with Product and Engineering partners to influence roadmap development and maintain the long-term integrity of support features. • Synthesize feedback from internal and external stakeholders to engineer iterative improvements, ensuring our support solutions remain modern and competitive.

We are seeking a strategic Support Platform Manager to ensure our global support infrastructure is robust, dependable, and perfectly aligned with our operational use cases. In this role, you will lead a team of Systems Administrators and Systems Engineers dedicated to maintaining the high availability and functional integrity of our communication channels and core tools. You will serve as a vital technical conduit, bridging the gap between Support Operations and our Engineering and Product teams to ensure our technology stack evolves with our business requirements. The ideal candidate is a hands-on leader with deep expertise in the Zendesk ecosystem and a commitment to systems reliability. You will be responsible for defining technical standards, managing vendor relationships, and collaborating with partner teams such as Data Engineering, Security, and Product to ensure our support platform is mature, efficient, and scalable. You'll Get To... - Direct a high-performing team of Systems Engineers and Administrators, overseeing the end-to-end management of omnichannel communication platforms and enterprise integrations. - Institutionalize rigorous documentation standards for system architectures, integration workflows, and internal tooling to ensure continuity and technical transparency. - Standardize departmental frameworks for task prioritization, project lifecycle documentation, and progress tracking to optimize team velocity and output. - Institute mature practices for system configuration lifecycle management, including monitoring, traceability, versioning, and rollback protocols to ensure platform stability. - Define and monitor platform success metrics, translating operational indicators and market trends into actionable insights that validate customer value and technological ROI. - Collaborate closely with Product and Engineering partners to influence roadmap development and maintain the long-term integrity of support features. - Synthesize feedback from internal and external stakeholders to engineer iterative improvements, ensuring our support solutions remain modern and competitive. Who We're Looking For - 5+ years of dedicated ownership and administration of enterprise business tooling, with a specialized focus on high-growth technology environments. - 2+ years of experience leading technical teams, fostering cross-functional collaboration, and mentoring talent within systems administration disciplines. - Deep technical fluency in contact center infrastructure, with advanced proficiency in the Zendesk ecosystem and its associated marketplace integrations. - Proven track record of architecting integrations between contact center software, enterprise CRMs (e.g., Salesforce), and internal data warehouses to ensure a "single source of truth." - Expert-level ownership of business process design, paired with a rigorous approach to diagnosing and resolving complex software performance issues. - Demonstrated ability to navigate operational bottlenecks by deploying creative, scalable, and data-driven solutions. - Adept at aligning with stakeholders across the organization to drive business process management (BPM) initiatives and large-scale project delivery. - Hands-on experience leveraging APIs to extend system functionality and a successful history of bringing new technical offerings or services to market. Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Health Savings Account with Squarespace funding - Fertility and adoption benefits - Supplemental Insurance plans - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - $100 per month remote Stipend - Access to supplemental insurance plans for additional coverage - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) Cash Compensation Range: $135,500 - $239,200 USDThe base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About SquarespaceSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-DB1 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

We are seeking a strategic Support Platform Manager to ensure our global support infrastructure is robust, dependable, and perfectly aligned with our operational use cases. In this role, you will lead a team of Systems Administrators and Systems Engineers dedicated to maintaining the high availability and functional integrity of our communication channels and core tools. You will serve as a vital technical conduit, bridging the gap between Support Operations and our Engineering and Product teams to ensure our technology stack evolves with our business requirements. The ideal candidate is a hands-on leader with deep expertise in the Zendesk ecosystem and a commitment to systems reliability. You will be responsible for defining technical standards, managing vendor relationships, and collaborating with partner teams such as Data Engineering, Security, and Product to ensure our support platform is mature, efficient, and scalable. You'll Get To... - Direct a high-performing team of Systems Engineers and Administrators, overseeing the end-to-end management of omnichannel communication platforms and enterprise integrations. - Institutionalize rigorous documentation standards for system architectures, integration workflows, and internal tooling to ensure continuity and technical transparency. - Standardize departmental frameworks for task prioritization, project lifecycle documentation, and progress tracking to optimize team velocity and output. - Institute mature practices for system configuration lifecycle management, including monitoring, traceability, versioning, and rollback protocols to ensure platform stability. - Define and monitor platform success metrics, translating operational indicators and market trends into actionable insights that validate customer value and technological ROI. - Collaborate closely with Product and Engineering partners to influence roadmap development and maintain the long-term integrity of support features. - Synthesize feedback from internal and external stakeholders to engineer iterative improvements, ensuring our support solutions remain modern and competitive. Who We're Looking For - 5+ years of dedicated ownership and administration of enterprise business tooling, with a specialized focus on high-growth technology environments. - 2+ years of experience leading technical teams, fostering cross-functional collaboration, and mentoring talent within systems administration disciplines. - Deep technical fluency in contact center infrastructure, with advanced proficiency in the Zendesk ecosystem and its associated marketplace integrations. - Proven track record of architecting integrations between contact center software, enterprise CRMs (e.g., Salesforce), and internal data warehouses to ensure a "single source of truth." - Expert-level ownership of business process design, paired with a rigorous approach to diagnosing and resolving complex software performance issues. - Demonstrated ability to navigate operational bottlenecks by deploying creative, scalable, and data-driven solutions. - Adept at aligning with stakeholders across the organization to drive business process management (BPM) initiatives and large-scale project delivery. - Hands-on experience leveraging APIs to extend system functionality and a successful history of bringing new technical offerings or services to market. Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Health Savings Account with Squarespace funding - Fertility and adoption benefits - Supplemental Insurance plans - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - $100 per month remote Stipend - Access to supplemental insurance plans for additional coverage - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) Cash Compensation Range: $135,500 - $239,200 USD The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About Squarespace Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-DB1 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. 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