• Act as the senior escalation owner for complex, high-impact domain-related customer issues, working closely with Customer Support, Security and Engineering to ensure timely, accurate resolution. • Apply hands-on expertise across gTLDs and ccTLDs, high-value and expired domain workflows, DNS, EPP, REST APIs, and registry platforms to investigate and resolve issues directly. • Perform root-cause analysis on issues, and provide clear guidance and recommendations. • Serve as a subject matter expert and advisor to internal teams on domain-related cases, workflows, and best practices. • Act as the internal expert on UDRP cases, and registry compliance matters, partnering closely with Legal and external registries to manage disputes and enforcement actions. • Maintain a deep understanding of ICANN policies and regulations, including ICANN RAA, GDPR, and abuse-related requirements. • Monitor and support compliance initiatives to ensure registrar operations align with evolving policy and contractual obligations. • Partner closely with internal Security and Trust teams on domain abuse identification, escalation, and mitigation efforts. • Help define and improve operational processes related to DNS abuse handling, reporting, and registry coordination. • Contribute to operational controls and safeguards that protect customer domain portfolios and reduce risk. • Streamline and continuously improve registrar operational workflows across registry communications, escalations, and lifecycle management. • Oversee key operational workstreams including registry access management, contractual updates, finance-related workflows, and registry account governance. • Identify operational gaps and partner with Product and Engineering to drive automation, and scalability improvements. • Serve as a primary point of contact between Registrar Operations and registries, resellers, and other external partners. • Build strong working relationships with Product, Engineering, Finance, Legal, Security, and Customer Support leadership. • Represent Squarespace professionally and effectively in registry and industry-facing conversations when needed.