Sourcedirect Talent

Role Description We’re partnering with a company in the SaaS and healthcare technology space to find a Mid-Level Automation Engineer (SDET). In this role, you’ll be on the technical forefront of ensuring the quality, reliability, and performance of software products. You will design and maintain scalable test automation frameworks, integrate testing into CI/CD pipelines, and collaborate closely with test architecture, engineering, product, and UX teams to drive a culture of quality across the organization. This is a hands-on role for someone passionate about software quality, continuous improvement, and mentoring others. Essential Duties and Responsibilities - Develop, maintain, and scale end-to-end automation frameworks for UI, API, and backend services independently with minimal supervision. - Integrate automated tests into CI/CD pipelines to ensure fast, reliable delivery. - Define and execute comprehensive testing strategies across API, UI, integration, regression, performance, and security testing. - Collaborate with engineers to improve code testability, reliability, and overall product quality. - Track and analyze quality metrics, automation coverage, defect trends, and regression risks; recommend improvements. - Participate in code reviews and provide technical guidance from a quality perspective. - Mentor and coach junior QA/SDET engineers, promoting best practices in automation and quality engineering. - Drive quality initiatives across teams, influencing design and architecture decisions to enhance testability. - Leverage AI/ML tools for intelligent test generation, prioritization, defect prediction, and test data management. - Advocate for quality in product planning, release readiness, and post-release analysis. What You’ll Do - Implement & Enhance: Translate requirements into robust, maintainable test automation using Python and Robot Framework, expanding existing suites rather than running static tests. - Leverage AI Safely: Utilize AI tools (e.g., Cursor) to increase development velocity, while validating, debugging, and refining all AI-generated code to meet internal standards. - Architecture Stewardship: Build test scenarios using the Page Object Model (POM), ensuring reuse and long-term maintainability. - Pipeline Management: Monitor and debug CI/CD pipelines (Jenkins), ensuring test results are actionable and feedback loops are tight. Tech Stack - Languages: Python 3.11+ - Frameworks: Robot Framework 6.1.1, Playwright, Selenium - Core Patterns: Page Object Model (POM) - Tools: Cursor (AI-assisted coding), Pabot (Parallel Execution), Git, Jenkins, Testrigor, Postman - Cloud Environments: GCP, Azure - Database: SQL / Oracle DB (strong relational database knowledge) Working Conditions - Remote position - No regular travel required Qualifications - 3–5 years of experience in software quality engineering with strong hands-on test automation expertise (Playwright, Selenium, etc.). - Strong coding skills in Python or JavaScript with emphasis on clean, modular, maintainable code. - Strong understanding of architectural patterns such as Page Object Model (POM) and ability to implement independently. - Solid understanding of SDLC, Agile practices, and CI/CD pipelines. - Experience with cloud environments (GCP or Azure), relational databases (SQL), and tools such as GitHub Actions. - AI-first mindset: familiarity with AI coding tools and understanding of their limitations, with emphasis on validation and reliability. - Strong awareness of security and environment separation best practices. - Ability to collaborate cross-functionally with architects and stakeholders. - Passion for mentoring junior team members and driving a culture of quality. - Experience in clinical trials or healthcare is a strong plus. About the Opportunity Our client is focused on building technology that advances human health. They are seeking smart, capable, and conscientious engineers who want to contribute to meaningful work while helping scale high-quality software systems. The team values collaboration, ingenuity, and a culture of excellence, with a shared focus on delivering the best possible user experience.

Role Description We’re partnering with a company in the SaaS space to find a Product Operations Manager. This role is responsible for establishing and operationalizing the frameworks, processes, and cross-functional coordination required to successfully deliver and scale an existing product portfolio and partner-enabled offerings. This role is focused on ensuring operational readiness for existing products and releases—not defining product strategy or roadmap direction. - Work closely with Product, Professional Services, Sales, Marketing, and external partners to ensure enhancements, integrations, and partner solutions are implementable, supportable, and scalable. - Ensure customer feedback is continuously integrated into operational planning and execution through structured engagement with internal and external Product Advisory Councils. - Operate in close partnership with a senior product leader focused on new product development and launch initiatives, ensuring clear ownership across the product lifecycle. - This is an individual contributor role with a high degree of autonomy and influence, responsible for driving alignment and accountability across teams without direct reporting authority. Qualifications - 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management. - Bachelor’s degree. - Clinical trial experience preferred but not required. Requirements - Establish and maintain operational readiness frameworks for existing products, releases, and product partners. - Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable. - Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution. - Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability. - Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability. - Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models. - Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning. - Identify and resolve gaps between product design and real-world customer usage. - Define and track key metrics related to readiness, operational efficiency, and partner performance. - Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership. - Continuously improve processes and frameworks to reduce friction and support scale. Benefits - Comprehensive benefits including medical, dental, vision, and life/LTD insurance. - Strong employer contribution to health premiums. - A focus on wellness and work/life balance, including flexible work schedules and locations. - Weekly company-wide standups. - A collaborative culture centered on innovation, quality, and user experience.

Role Description We’re partnering with a company in the SaaS space to find a Senior Site Reliability Engineer. In this role, you’ll be part of the IT Operations group responsible for maintaining all environments that support the SDLC for a high-performing platform. Essential Duties and Responsibilities - Build, maintain, and support all environments that host the platform - Monitor environments for issues, including configuring alerting and implementing self-healing solutions - Update and maintain documentation and architectural diagrams - Work closely with developers and testers to troubleshoot application and platform issues - Design and implement architectural solutions to support new features and resolve system challenges - Mentor junior-level engineers Qualifications - Kubernetes and service mesh management - Windows and Linux administration - Experience with cloud service providers (GCP, Azure, AWS, Oracle Cloud) - Basic Oracle, SQL Server, or other relational database administration - Scripting experience (PowerShell, Bash) - Configuration management tools (Jenkins, Helm, Ansible) - .NET application management - Ability to be both creative and analytical, with strong organization and attention to detail in problem-solving - Experience with AI/ML tools for automation, observability, predictive maintenance, and incident management - Strong verbal and written communication skills - Strong leadership, project management, and interpersonal skills - Natural curiosity and self-motivation to continuously learn and stay current with technical skills - High energy and the ability to manage a mix of short-, medium-, and long-term priorities Benefits - Comprehensive benefits including medical, dental, vision, and life/LTD insurance - Strong employer contribution to health premiums - A focus on wellness and work/life balance, including flexible work schedules and locations - Weekly company-wide standups - A collaborative, high-performing culture centered on innovation and quality

Role Description We’re partnering with a company in the SaaS space to find a Senior Software Developer. In this role, you’ll be responsible for developing and documenting a SaaS platform, while continuously improving functionality and quality across all offerings. - Implement functionality within the platform in accordance with established standards and operating procedures - Contribute to quality assurance processes through activities such as functional and unit testing, defect triage, and regular code reviews - Create and maintain internal and external feature documentation, including design and test plans, API guides, and process documents - Participate in team exercises (meetings, planning discussions, etc.) in an inclusive manner - Provide operational support for platform components in regulated, validated environments Qualifications - Bachelor’s degree and 3+ years of experience as a senior full stack developer Requirements - Associate: 3+ years of professional software development experience, or equivalent combination of education and experience - Senior: 6+ years of professional software development experience, or equivalent combination of education and experience - Experience developing enterprise-grade applications using C# (WebAPI, ASP.NET Core, etc.) - Experience writing and optimizing T-SQL, and/or utilizing and optimizing EntityFrameworkCore in production environments - Experience developing enterprise-grade web applications using HTML, CSS, and JavaScript/TypeScript - Strong critical-thinking and problem-solving skills - Strong attention to detail, processes, and quality assurance - Strong understanding of core software development competencies: - Software Design (Patterns, SOLID, etc.) - Defect Triage / Debugging - Research - Code Literacy - Interface Negotiations Benefits - Comprehensive benefits including medical, dental, vision, and life/LTD insurance - Strong employer contribution to health premiums - A focus on wellness and work/life balance, including flexible work schedules and locations - Weekly company-wide standups - A collaborative culture centered around innovation, quality, and user experience

Role Description We’re partnering with a high-growth company to find a Supply Strategy & Operations Manager. This is a critical leadership role at the intersection of strategy and execution, with full ownership of the supply-side ecosystem. In this role, you’ll be responsible for building and managing relationships with national, regional, and local delivery service providers (DSPs), defining how the supply network scales and evolves, and driving the operational rigor needed to achieve best-in-class delivery performance metrics. What You’ll Own - Supply Strategy - Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency. - Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners. - Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit. - Partner with leadership on pricing, margin, and supply economics to inform long-range business planning. - DSP Relationship Management - Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams. - Negotiate contracts, SLAs, and commercial terms with carrier partners. - Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities. - Supply Operations & Performance - Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution. - Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners. - Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues. - Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response. - Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale. Qualifications - 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations. - Proven track record managing external partners or vendor relationships in a performance-driven environment. - Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions. - Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike. - Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus. - Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists. - Bias toward action — you don't wait for perfect information to move forward. - SQL or data visualization skills (Tableau, etc.). - Experience structuring and negotiating carrier contracts or MSAs. Benefits - Investing in you 🙏 - Competitive Salary, Stock Options, and Performance-based Bonuses - Fully Remote - Comprehensive Medical, Vision and Dental Insurance

Role Description Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence. They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team. Qualifications - 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment - Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance - Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations - Comfort operating in early-stage or high-growth environments requiring adaptability and ownership - Strategic mindset with the ability to connect product value to measurable business outcomes - Alignment with a high-ownership, high-impact culture Requirements - Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion - Understand customer goals and workflows to drive long-term value realization - Serve as a trusted advisor on QA and automated testing best practices - Develop and execute success plans linking product usage to business impact - Maintain strong alignment with both technical and executive stakeholders - Proactively identify risks, manage objections, and handle escalations with urgency and clarity - Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes - Own forecasting, renewals, and expansion opportunities across assigned accounts - Deliver against Net and Gross Dollar Retention targets (NDR/GDR) Benefits - 100% medical, dental, and vision coverage - 28 days of PTO - Remote-first culture with location flexibility - High-impact, fast-growing environment - Strong ownership culture Interview Process - Submit a 1–2 minute video describing: - What excites you about this CSM role - How you handled a customer objection during a renewal or expansion - 30-minute recruiter conversation - Take-home exercise - Take-home review with leadership - Hiring manager interview - Offer 🎉 Work Authorization Requirement Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.

Role Description The Senior Customer Success Manager will partner closely with customers to drive adoption, value realization, retention, and growth across the company’s product portfolio. This role owns the post-sale customer lifecycle and serves as a trusted advisor to key stakeholders. The ideal candidate is proactive, customer-obsessed, and comfortable navigating complex enterprise environments. Key Responsibilities - Build strong relationships with customer stakeholders and executive sponsors to align activities with desired business outcomes - Develop and execute customer success plans tied to measurable goals - Drive product adoption and minimize churn through a structured, programmatic engagement model - Orchestrate cross-functional resources to resolve complex customer situations - Clearly communicate product value and recommend solutions aligned to customer objectives - Manage multiple customer priorities and ensure timely resolution of challenges - Own a defined portion of the renewal process, including: - Gathering licensable metrics - Pricing and negotiation support - Quote and order form coordination - Driving renewals to close Qualifications - 4+ years of Customer Success or Account Management experience within enterprise software - Proven ability to lead both on-site and virtual executive-level customer engagements - Strong skills managing high-priority customer situations with professionalism, empathy, and composure - Self-starter comfortable operating in a fast-evolving product and technology environment Benefits - High-growth, well-funded technology company - Collaborative, customer-first culture - Opportunity to work with cutting-edge cloud and platform technologies - High visibility and impact within the customer lifecycle Company Description Our client is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Senior Customer Success Engineer Remote – US (West Coast) About the Company An innovative, VC-backed cloud infrastructure company is transforming how organizations connect, secure, and observe modern applications—including APIs, microservices, and data—through a leading API and service mesh management platform. Founded in 2017, the company works with some of the world’s largest organizations across multiple industries and geographies. The team brings deep expertise in cloud computing, Linux, containers, Kubernetes, service mesh, APIs, security, microservices, and modern application architecture. About the Role This organization is seeking customer-centric technologists who are passionate about helping companies successfully adopt and scale modern cloud-native platforms. In this role, you will work closely with customers to guide them from implementation through production deployment, ensuring they achieve success with the platform. The ideal candidate enjoys troubleshooting complex systems, solving technical challenges, and combining strong technical expertise with excellent communication skills. This role is well suited to engineers who enjoy supporting customers throughout the lifecycle and acting as a trusted technical advisor for cloud-native technologies and distributed systems. This is a remote role for candidates based in the Pacific Time Zone (US West Coast). Please note that work visa sponsorship is not available for this role. Responsibilities - Provide day-to-day expert technical guidance to existing customers - Build strong relationships with customers, sales teams, and product teams - Proactively guide customers through architectural and platform setup decisions - Troubleshoot complex technical challenges in collaboration with developers and field engineers - Contribute to open-source and platform-related projects through issues, pull requests, and documentation - Stay current with new platform capabilities and related technologies to maintain deep technical expertise - Maintain professionalism and empathy when managing complex or high-pressure support scenarios - Engage with relevant open-source communities to support adoption and external collaboration Requirements - Minimum 2 years of hands-on experience with Kubernetes - Working knowledge of Go, Java, Node.js, or a similar modern programming language - Ability to review and troubleshoot code when diagnosing technical issues - Strong written and verbal communication skills Culture & Environment This organization emphasizes hiring talented people, fostering a collaborative and fast-moving environment, and enabling teams to work closely with customers to solve complex challenges. Teams collaborate directly with customers, partners, and open-source communities to deliver technical innovation, architectural best practices, and hands-on guidance. Their engagement model enables customers to achieve rapid success while continuing to scale their production environments. The company is committed to creating an inclusive workplace and is an equal opportunity employer.

Performance Marketing Specialist Remote – United States The Opportunity Our client, a fast-growing, VC-backed cloud infrastructure company, is looking for a Performance Marketing Specialist to join their Growth team and drive measurable acquisition across paid media, SEO, and their digital web ecosystem. This is a high-impact role for a data-driven digital marketer who excels in Google Ads, LinkedIn Ads, SEO execution, and website optimization. You’ll play a key role in translating technical content into high-performing campaigns, landing pages, and scalable digital experiences that drive pipeline. You’ll collaborate closely with Product Marketing, Sales, Engineering, and field teams to ensure the company’s digital presence is optimized, discoverable, and delivering results. What You’ll Do Paid Media & Digital Acquisition - Plan, build, and optimize campaigns across Google Search, Performance Max, LinkedIn Ads, and retargeting platforms - Manage keyword strategy, bidding, creative testing, audience targeting, and campaign performance - Partner with cross-functional teams to support product launches, events, and campaigns - Improve landing page conversion rates through testing and data-driven optimization SEO Strategy & Execution - Own on-page and technical SEO improvements across digital properties - Conduct keyword research, search intent analysis, and competitive insights (cloud, AI, and technical audiences) - Optimize metadata, page structure, internal linking, and site architecture - Monitor SEO performance using tools like Google Search Console and GA4 Website Management (Webflow) - Maintain and update website pages using Webflow (content, layouts, CMS, CTAs, forms) - Implement light HTML/CSS updates as needed - Ensure strong performance across responsiveness, speed, accessibility, and tracking - Collaborate with engineering on more complex front-end needs Digital Content & Campaign Enablement - Translate technical inputs from Product Marketing, Engineering, and field teams into structured digital content - Build and maintain landing pages, resource hubs, and campaign assets - Create reusable content modules to scale paid and organic efforts Analytics & Performance Optimization - Implement and manage GA4 tracking, event tagging, and UTM structures - Analyze performance across paid, organic, and web channels - Identify optimization opportunities and support A/B testing across campaigns and landing pages What Success Looks Like - Strong pipeline contribution driven by paid and organic channels - Continuous improvement in conversion rates and campaign performance - Scalable digital infrastructure supporting product launches and growth initiatives - Clear visibility into performance through strong analytics and reporting Who You Are - 3–6+ years of experience in performance marketing, PPC, SEO, or digital marketing (ideally in B2B SaaS) - Strong hands-on experience with Google Ads and LinkedIn Ads - Solid understanding of SEO fundamentals (keyword strategy, metadata, on-page optimization) - Experience working with Webflow (HTML/CSS familiarity is a plus) - Strong analytical skills using tools like GA4, GSC, and ad platform dashboards - Comfortable working with technical content or technical audiences - Strong communicator who can collaborate across teams Nice to have: - Exposure to cloud, developer tooling, or AI/ML environments Additional Details - Remote within the United States - Occasional travel for team meetings and events - Candidates must be authorized to work in the U.S. (no sponsorship available) About the Client Our client operates at the intersection of cloud infrastructure, security, and modern application development, helping organizations connect, secure, and scale APIs, microservices, and distributed systems. They work closely with customers, partners, and open-source communities to deliver innovative solutions, best practices, and hands-on technical guidance. Their collaborative, fast-paced environment emphasizes impact, learning, and real-world problem solving. They are committed to building an inclusive, merit-based workplace and are an equal opportunity employer.

Role Description The Account Executive is responsible for driving revenue across multiple product lines and verticals, with a primary focus on Mining and Data solutions. This is a true hunter role focused on developing new-logo business while expanding strategic existing accounts. You will operate as a trusted advisor to large enterprise and government customers, managing complex sales cycles from prospecting through close. Success in this role requires strong regional networks, strategic thinking, and the ability to align customer business drivers with differentiated geospatial and EO capabilities. Key Responsibilities - Drive revenue growth by building pipeline and closing new-logo business while identifying expansion opportunities - Develop and execute a territory sales plan - Generate pipeline through proactive demand generation and prospecting activities - Present and demonstrate the value of the company’s solutions to customers - Accurately manage and forecast opportunity pipeline - Partner cross-functionally to support pipeline generation, deal execution, and account growth - Monitor regional market trends and provide feedback to Marketing, Product, Partnerships, and Executive teams - Build and maintain strong customer relationships - Manage contracting and procurement processes - Educate customers on new use cases, solutions, and market trends - Conduct regular field activity including customer meetings, conferences, and industry events Qualifications - University degree in a technical discipline (e.g., Remote Sensing, Aerospace, Physics, Geology, Geography, Environmental Science) or Business/related field - 5+ years in a quota-carrying, customer-facing sales role selling SaaS or highly technical solutions - Proven track record of consistently meeting or exceeding sales targets - Strong experience selling to large enterprise and government accounts - Established professional network in the Middle East (government and mining sector strongly preferred) - Experience in remote sensing or geospatial data applications within industries such as: - Insurance - Disaster management / wildfire - Mining - Defense & intelligence - Agriculture Requirements - Humble, curious, and highly consultative questioning style - Strong English communication skills; proficiency in one or more regional languages required - Self-driven with high integrity and work ethic - Demonstrated ability to prospect and generate new pipeline - Strong hunter mentality (new-logo focused) - Skilled in value-based selling - Familiarity with qualification frameworks such as BANT or MEDDPICC - Comfortable managing quota, forecasting, and complex deal cycles - Customer-first mindset and trusted advisor approach - Collaborative team player with positive, proactive attitude - Strong negotiation and persuasion skills - Experience with CRM platforms (e.g., Salesforce, Pipeliner, NetSuite) - Highly organized with excellent time management - Strong analytical and business acumen - Comfortable operating in a target-driven environment - National and/or NATO Security Clearance is a plus Work Environment & Travel - This is a remote, Middle East–based role within a fast-paced, innovative sales organization that values sustainability, creativity, proactive communication, diversity, and accountability. - Travel: Approximately 50% for customer meetings, conferences, training, and internal events - Core hours: Typically 9:00am–5:30pm Monday–Friday - Flexibility: Some cross-time-zone collaboration and occasional evening/weekend work required