Role Description CoreView is hiring a Director of Product Operations to be the operating backbone of the Product organization, the connective tissue between Product and the rest of the company. This role owns the processes, tools, and communication systems that allow Product to scale: - How Product Managers work day to day - How the roadmap is governed - How product information flows out to Sales, Marketing, Customer Success, Support, and Enablement - How field, customer, and commercial signal flows back into Product It is a high impact, senior operational design role for someone who builds the systems that let other people do their best work. Reporting to the Chief Product and Technology Officer, the Director of Product Operations will partner closely with: - Engineering - Design - Product Marketing - Learning and Enablement - Support - GTM leadership This is not a Product Management role, and it is not a training role; Learning and Enablement remains a separate function with its own leader. Qualifications - Significant experience in Product Operations, Product Management Operations, or a similar senior operational role in a B2B SaaS environment, with a track record of building or transforming the function. - Proven experience designing and embedding process, systems, tools, and operating models inside a Product organization at scale. - Deep understanding of how Product, Engineering, Design, Product Marketing, Sales, Customer Success, Support, and Enablement work together, and experience improving information flow across all of them, not just Product to Sales. - Strong command of the Product tooling landscape (roadmap, feedback, analytics, documentation) and the judgment to choose, integrate, and retire tools as the organization evolves. - Ability to bring structure, discipline, and clarity to evolving environments without overcomplicating processes; a bias for the lightest framework that works. - Confident communicator able to simplify complexity, write crisply, and influence stakeholders at every level, including the C suite and Board. - Pragmatic, hands on, and execution focused, with the ability to turn ideas into scalable ways of working and ship operational change in weeks, not quarters. - Comfortable supporting the Product organization in the operationalization of AI driven products, including the metrics, feedback loops, and governance specific to AI features. - Experience working in scaling or transforming SaaS businesses, ideally with internationally distributed teams across EMEA and the US. - Familiarity with the Microsoft ecosystem, SaaS operations, or broader B2B enterprise software environments would be beneficial. - EMEA based, with Italy or the UK preferred. Requirements - Significant experience in Product Operations, Product Management Operations, or a similar senior operational role in a B2B SaaS environment. - Proven experience designing and embedding process, systems, tools, and operating models inside a Product organization at scale. - Deep understanding of cross-functional collaboration among Product, Engineering, Design, Product Marketing, Sales, Customer Success, Support, and Enablement. - Strong command of the Product tooling landscape. - Ability to bring structure and clarity to evolving environments. - Confident communicator with the ability to influence stakeholders. - Pragmatic and execution-focused. - Comfortable with AI-driven product operationalization. - Experience in scaling or transforming SaaS businesses. - Familiarity with the Microsoft ecosystem or B2B enterprise software environments. - EMEA based, with Italy or the UK preferred.

• Build the AI-Driven PDLC • Build, Implement, and Iterate • Define the Gold Standard • Bridge Strategy to Execution • Drive Change and Adoption • Unify Core Rhythms

• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience. • Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development. • Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way. • Drive major company launches and global rollouts, ensuring successful product deployments. • Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements. • Identify root causes of issues and develop effective solutions to address them. • Design and implement complex operational systems and processes to optimize product operations.

Role Description - Support customer migration process, define timeline, and management of all migrations process - Support Product Operational team and squads to solve operational issues - Work closely with the Engineering Team to identify operations issues and bring them to the squads to improve the products and features - Be the key person to support the efficiency between engineering, product, and customers - Development support materials and documentation about the product business and processes that involve the operation process - Help the Product, Implementation and Engineering Team to support the customer implementation - Work closely with the customers and IT Governance team to support the Product Manager on customer cards - Building and iterating systems that inform the tech team of key user issues and seeing through their resolutions - Summarizing trends and themes from feature requests, support tickets, and churn reasons - Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders - Support feature development and maintenance projects within the product, engineering, and design teams - Gather and analyze product data, surfacing relevant teams to inform the direction and understanding of key features This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote Qualifications - 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD - 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD (Preferred) - Minimum of 5 years of payments background - Strong SQL, Database, Jira, AI and measurement tools knowledge - Data driven thinking - Critical thinking, excellent collaboration, and communication skills - Ability to work autonomously in a highly demanding and often ambiguous environment, with one team and across multiple teams - Exceptional verbal and written communication skills are essential: clear, organized, concise, and adaptable to the appropriate audience in a business environment - Self-motivated with critical attention to detail, deadlines, reporting, and development of data-driven recommendations to inform strategic decisions - Willingness to work varied hours (working in different times/shifts) - A mix of Product and Technology skills - Advanced Spanish Level - Communication English Level - Phyton are a plus Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.