Sonova AG

Role Description The Senior Technical Support Audiologist will be part of the Auditory Technical Services team within the Quality organization. This role is responsible for providing advanced clinical and technical support to field teams, cochlear implant centers, audiologists, and recipients. The position supports complex troubleshooting, product complaint investigations, clinical training, and special projects while partnering closely with Customer Service, field teams, and internal stakeholders. - Support the Technical Support Hotline, including Audiology on Call inquiries - Provide programming and troubleshooting support for complex cochlear implant cases - Report, document, and follow up on clinical and technical issues through the complaint management system - Assist with product investigations and provide audiology support for clinical trials - Support regional teams with virtual clinical support visits as appropriate - Participate in product, service, and process enhancement projects within Auditory Technical Services - Provide advanced technical product training and mentor Technical Support Audiologists as needed Qualifications - Advanced degree in Audiology required; Doctorate in Audiology preferred - 3–5 years of experience in clinical audiology and cochlear implant fittings - Strong understanding of current and legacy Advanced Bionics products - Experience with troubleshooting and field support in the cochlear implant industry preferred - Strong written and verbal communication skills - Ability to remain calm under pressure and work well in a team environment - ASHA Certificate of Clinical Competence in Audiology, CCC-A, or Fellow of the American Academy of Audiology, FAAA, preferred Requirements - Ability to provide clear, professional, and compassionate support to clinical partners and recipients - Strong problem-solving skills with the ability to manage advanced technical issues - Comfortable supporting complaint documentation and product investigation processes - Proficient with Microsoft Office applications - Ability to quickly learn and navigate new software platforms and applications - Flexible, collaborative, and able to build trust across internal and external teams Travel - 5–10% travel may be required Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform Compensation This role's pay range is between $83,200 – 102,000 annually. This role is also commission eligible/bonus eligible. How we work This is a remote position. The selected candidate must be able to work independently while staying closely connected with internal teams, field partners, and clinical customers. A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Role Description If you’re an experienced Hearing Aid Audiologist who values clinical decision-making, meaningful customer interaction, and modern ways of delivering care- but want to step away from constant travel between clinics- this could be your next step. This is a 12 Month Fixed Term Contract opportunity to deliver high-quality hearing care remotely, supporting customers attending Boots Hearingcare stores while working from home (or a local clinic if preferred). You’ll be backed by trained in-store Hearing Wellness Advisors and the scale, stability, and innovation of Boots Hearingcare and Sonova. No rushing between clinics. No compromised consultations. Just the time, technology, and support to focus on outcomes. The clinic environment includes: - A trained in-store colleague supporting the physical elements of appointments - Structured diaries with protected consultation time - Access to the latest hearing technology and product portfolio - Advanced remote fitting and fine-tuning capability - Strong operational and technical support Everything is built around enabling you to deliver consistent, high-quality hearing care- wherever you’re based. As an Established Hearing Aid Audiologist, you’ll: - Deliver remote hearing assessments, fittings and aftercare - Guide and support the in-store HWA during customer appointments - Act as the clinical expert for the consultation - Provide personalised recommendations from our full product portfolio - Support customers throughout their complete hearing journey - Manage your diary to support multiple stores across the estate - Maintain clinical compliance and accurate record keeping You’ll focus on professional judgement and customer outcomes, while we support the logistics around you. We’re investing in new models of hearing care and the clinicians who lead them. This role offers progression into: - Senior Hearing Aid Audiologist roles - Remote clinical specialist pathways - Mentor / support roles for developing clinicians - Future leadership opportunities as remote care expands You’ll also benefit from ongoing CPD and clinical development, exposure to new technology and innovation through Sonova, and the opportunity to shape how remote hearing care is delivered. Qualifications - BSc in Audiology (or equivalent) - HCPC registration - 2+ years’ post-qualification experience - Strong clinical audit results and CPD compliance - Commercial awareness with a customer-focused mindset - Excellent administrative and organisational skills Benefits - Salary: Circa £40,000 DOE - Car allowance: £5,064 per annum - Monthly bonus scheme - 25–30 days annual leave plus bank holidays - Boots Discount Card - Free hearing aids (if required as an employee) - Free flu vaccination (discounted for family members) - Pension scheme & life assurance - Flexible Benefits Box – tailor your package - Telus wellbeing support – confidential support inside and outside work - Long service awards recognising your contribution Company Description

Role Description Prepare submissions to obtain and maintain approvals for conducting clinical investigations and for commercially distributing products worldwide. Participate in activities to ensure compliance with worldwide regulatory requirements. - Support project teams as a regulatory specialist by providing input on regulatory requirements and reviewing documentation for compliance under guidance from senior staff. - Assist in preparing regulatory submissions (e.g. PMA supplements, EC marking applications, product registrations) to obtain approvals for commercial distribution. - Review product and manufacturing changes for compliance with applicable regulations and standards, escalating issues as needed. - Review and assess supplier change notifications for potential regulatory impact; coordinate with internal stakeholders to determine required actions and ensure compliance. - Coordinate and support responses to regulatory agency inquiries; may participate in meetings as an observer but does not serve as primary contact. - Contribute to the development and improvement of departmental policies and procedures through feedback and implementation support. - Support business efforts to comply with new and existing regulations and international standards. - Foster relationships across business units and functional groups to share best practices. Qualifications - Bachelor’s degree in a scientific discipline, engineering, or equivalent required; advanced degree (Engineering, Management, or related field) preferred. - Minimum of 2–3 years of regulatory affairs experience, with Class II or Class III medical devices required; experience with global regulatory frameworks (FDA, EU MDR, etc.) preferred. - Strong knowledge of regulatory requirements, standards, and submission processes, including FDA and EU regulations; experience supporting implantable medical devices preferred. - Demonstrated ability to work independently and collaboratively in a fast-paced, matrixed environment, managing multiple priorities and stakeholders effectively. - Excellent written and verbal communication skills, including technical writing and preparation of regulatory submissions; ability to communicate across organizational levels. - Proven problem-solving, analytical, and critical-thinking skills, with the ability to assess regulatory risk and respond efficiently to business needs. - Proficient in English required; proficiency in an additional language preferred. - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. Requirements - Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform Company Description This role's pay range is between: $75,200/yr - $112,800/yr. This role is also bonus eligible. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Role Description The Business Analyst & CRM (Salesforce) plays a critical role in driving the execution of Sonova Mexico’s pricing strategy while ensuring full visibility of commercial performance through robust KPI tracking and analytics. This role serves as the functional owner of Salesforce, supporting data integrity, system optimization, and enabling data-driven decision-making across the commercial organization. This position is essential to strengthening operational excellence, improving profitability, and supporting sustainable market share growth. - Monitor and analyze performance of customer-tier pricing strategies across segments - Analyze sales volumes, pricing, margins, discount behavior, and customer trends - Produce recurring and ad-hoc executive reports for leadership - Identify risks, deviations, and opportunities to improve profitability and competitiveness - Support automation of pricing rules in SAP and Salesforce - Act as the internal Product Owner for Salesforce - Ensure data quality, system usage, and continuous CRM optimization - Build dashboards, reports, and workflows to support Sales and Management teams - Lead user training, adoption initiatives, and system enhancements - Track KPIs including customer volume, discount levels, contract compliance, and financial performance - Prepare monthly and quarterly performance summaries and insights - Partner with Sales teams to support pricing strategy execution and customer negotiations - Collaborate cross-functionally with Marketing, Finance, Operations, and IT teams Qualifications - Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Finance, Information Systems, or related field - Strong Salesforce experience including dashboards, reporting, and automation - Advanced Excel skills; Power BI or similar tools preferred - Strong understanding of commercial processes and pricing strategies - Ability to analyze large datasets and translate insights into actionable recommendations - Advanced English proficiency - Strong analytical thinking, attention to detail, and problem-solving skills - Excellent communication and ability to influence cross-functional teams - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits - Benefits in accordance with the Federal Labor Law (LFT) - Savings fund (Fondo de Ahorro) Company Description At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Role Description We’re looking for a highly analytical and solutions-oriented Capacity Planner to support clinic operations across our national network. This role plays a critical part in optimizing clinician schedules, clinic utilization, and patient access to care. Working closely with Operations, Clinic Leaders, and HR, the Capacity Planner will use forecasting, scheduling insights, and workforce planning strategies to align patient demand with clinician capacity and resource deployment. This is an ideal opportunity for someone who enjoys turning data into actionable insights, improving operational efficiency, and influencing business decisions in a fast-paced healthcare environment. This is a fully remote role, with preference given to candidates located in the Greater Toronto Area (GTA) or Kitchener-Waterloo region. What You’ll Do - Analyze clinic capacity including clinician schedules, room availability, and service mix across multiple locations - Optimize appointment templates and scheduling structures to improve utilization and reduce appointment gaps - Build and maintain capacity planning models to align patient demand with clinician availability - Forecast workforce and staffing needs using historical trends, referrals, and operational data - Conduct scenario planning to assess impacts of staffing changes, clinic hours, and demand fluctuations - Monitor and report on key operational metrics including utilization, appointment fill rates, wait times, and clinician productivity - Extract, analyze, and interpret data from scheduling systems, ERP/EMR platforms, and reporting tools - Identify operational trends, inefficiencies, and opportunities for process improvement - Develop dashboards and reporting tools using Excel, Power BI, or similar platforms - Partner closely with Operations and Clinic Managers to implement scheduling and workforce adjustments - Collaborate with HR on workforce planning, hiring needs, and resource deployment strategies - Support continuous improvement initiatives related to scheduling processes, systems, and data quality - Other duties as required Qualifications - Bachelor’s degree in Engineering, Operations Management, Supply Chain Management, Business Analytics, or a related field - 2–5 years of experience in Capacity Planning, Workforce Planning, Supply Planning, Demand Planning, or a similar analytical role - Strong analytical and problem-solving skills with the ability to translate data into actionable business insights - Advanced Excel skills with experience in data modeling and reporting - Experience working with scheduling systems, ERP/EMR platforms, or workforce planning tools - Experience with Power BI, Tableau, or similar BI/reporting tools is considered an asset - Strong organizational skills with exceptional attention to detail - Ability to manage competing priorities and work effectively in a fast-paced environment - Effective communication and stakeholder management skills - Confidence working cross-functionally with operational and business leaders Benefits - Competitive base salary: $60,000 – $91,000 annually (based on experience, qualifications, and internal equity) - Comprehensive benefits starting Day 1 (including paramedical + wellness coverage) - Employer-matched RRSP contributions - Generous paid time off including vacation, sick days, personal days, and your birthday off - Fully remote work environment with equipment provided - Monday–Friday schedule - Opportunities for professional growth and development - A collaborative and supportive team culture where your work directly impacts patient access and operational success

Role Description We’re looking for a Talent Acquisition Specialist to support high-volume and pipeline-driven hiring across our clinic and support teams. Reporting to a Talent Acquisition Business Partner, this role will manage end-to-end recruitment for Customer Care Representative roles and actively support sourcing and pipeline management for clinician and non-clinician positions, including Audiologists and Hearing Instrument Practitioners. This role is ideal for someone who enjoys relationship-based recruiting, isn’t afraid to cold call or message passive candidates, and knows how to hire creatively in competitive, remote talent markets. What You’ll Do - Full-Cycle Recruitment - Own the recruitment process from intake to offer for Customer Care Representative roles across Canada. - Partner with hiring managers to understand role requirements, hiring priorities, and timelines. - Create and post compelling job advertisements aligned to our employer brand. - Screen, interview, and assess candidates using structured, competency-based approaches. - Manage interview coordination, feedback loops, and offer processes. - Ensure a smooth handoff to onboarding teams once offers are accepted. - Sourcing & Talent Pipelines - Proactively source candidates for clinical and non-clinical roles, including Audiologists and Hearing Instrument Practitioners. - Build and maintain internal talent pipelines using strategic sourcing techniques. - Use LinkedIn, ATS, referrals, market mapping, and direct outreach to engage passive candidates. - Craft thoughtful, personalized outreach messages and conduct cold calls where appropriate. - Track pipeline activity and candidate engagement to support workforce planning. - Candidate & Hiring Manager Partnership - Deliver a high-quality, human candidate experience through clear communication and consistent follow-ups. - Build strong relationships with hiring managers and clinic leaders across regions. - Provide market insights, pipeline updates, and hiring recommendations. - Act as a trusted recruitment partner who balances speed, quality, and candidate care. - Systems, Reporting & Continuous Improvement - Maintain accurate and up-to-date records in the Applicant Tracking System (ATS). - Track recruitment activity, pipelines, and outcomes to support reporting and forecasting. - Contribute ideas to improve sourcing strategies, tools, templates, and candidate messaging. - Collaborate with the broader HR and Talent team on recruitment initiatives and projects. Qualifications - Experience recruiting end-to-end in a fast-paced or high-volume environment. - Comfort with proactive sourcing, cold outreach, and engaging passive talent. - Strong relationship-building skills with candidates and internal stakeholders. - Ability to craft clear, compelling, and human recruitment messages. - Experience using ATS platforms and sourcing tools (e.g., LinkedIn Recruiter, job boards). - Organized, detail-oriented, and able to manage multiple roles simultaneously. - Interest in healthcare recruitment or regulated professions (experience is an asset, not required). Benefits - Be part of a growing national organization with a meaningful mission. - Work closely with a collaborative HR and Talent team. - Gain exposure to clinical and regulated healthcare recruitment. - Opportunity to influence how we attract and hire talent as we continue to scale. - Flexible, remote-friendly working environment.

Role Description We are seeking an experienced and driven Regional Manager to lead and grow our Southwest sales region. In this role, you will be responsible for regional sales performance, strategic planning, and the leadership and development of Clinical Specialists and CI Consumer Specialists. You’ll play a critical role in expanding our presence across implant centers while building strong relationships with surgeons, audiologists, and hospital decision-makers. - Drive regional sales to 100% to plan. - Develop a strategic market analysis and business plan for the region. - Execute the sales strategy for the territory with the participation of the Clinical Specialist and ORS. - Actively manage the day-to-day activities for the ORS & Clinical Specialist in the region. - Prepare a written monthly business review and analysis for the region. - Meet, discuss, and act on the specific customer needs in the region. - Attend and participate at in-house quarterly regional staff meetings. - Coordinate and lead regional sales activities and direct ongoing regional team plans, focused on surgeons, audiologists, and hospital administration. - Maintain and expand current center base through ongoing support activities that include visits, training, education, communication, and appropriate technical/audio logical/customer service support. - Develop and maintain strong relationships with decision makers at all accounts. - Develop business and sales opportunities in existing implant centers. - Allocate necessary and appropriate company resources. - Perform annual and semi-annual reviews for Clinical Specialist and Operating Room Specialist. - Attend/support and/or present at appropriate local, regional, and national meetings that target our customers - otolaryngologists, audiologists, patient base. - Communicate and work with other company departments to provide support/solve field-related issues. - Recruit, onboard, and retain high-performing sales talent aligned to regional and company goals. - Set clear performance expectations and provide ongoing coaching, feedback, and development support. - Effectively lead the team through change, including new strategies, products, processes, or organizational shifts. - Serve as a two-way communication conduit between field teams and senior leadership. - Other duties as assigned. Qualifications - Bachelor’s degree required. - Participation in professional courses or industry organizations is a plus. Requirements - 5–10 years of experience in audiology or a related field; cochlear implant center experience strongly preferred. - At least 2 years of external customer support or sales experience. - Prior people leadership experience (minimum 2 years managing a small team of 4–6). - Cochlear implant programming experience is a plus. - Direct or related sales experience preferred. Skills & Competencies - Strong leadership presence with a personable, persistent, and competitive style. - Proven ability to motivate and develop field-based teams. - Solid understanding of hearing aid and cochlear implant technologies. - Excellent presentation skills, with experience delivering sales, technical, or training content to small and large groups. - Strong business acumen and comfort with data-driven planning and analysis. - Fluent in English. - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. Benefits - Medical, dental, and vision coverage. - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts. - TeleHealth options. - 401k plan with company match. - Company paid life/ad&d insurance. - Additional supplemental life/ad&d coverage available. - Company paid Short/Long-Term Disability coverage (STD/LTD). - STD LTD Buy-ups available. - Accident/Hospital Indemnity coverage. - Legal/ID Theft Assistance. - PTO (or sick and vacation time), floating Diversity Day, & paid holidays. - Paid parental bonding leave. - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more). - Robust Internal Career Growth opportunities. - Tuition reimbursement. - Hearing aid discount for employees and family. - Internal social recognition platform. - D&I focused: D&I council and employee resource groups. Compensation This role's pay range is between $114,400/yr - $164,450/yr (based on location). This role is also commission eligible.

Outbound Call Specialist/Customer Care Representative Who we are AudioNova is part of international hearing healthcare innovator, Sonova. We are a team on a mission to help people enjoy the delight of hearing. With over 400 locations across the US, our healthcare experts provide hearing solutions to our patients to ensure they enjoy a life without limitations. Salary: $18/hr. + opportunity for Individual and Team based bonuses Monday-Friday, 40 hours per week This position requires the ability to make 130-150 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results To be considered for this role: · One year call center experience & upselling · Comfortable with fast paced inbound and outbound calls (130-150 per day) · A dedicated (quiet) work from home environment · Must provide your own WiFi Responsibilities - Outbound calling on assigned warm and new potential leads - Scheduling patient appointments using a call script for multiple types of leads - Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system - Answer return inbound calls as needed after initial outbound contact - Maintain quality service by following organizational standard operating procedures - Maintain and exceed daily, weekly and monthly appointment (conversion) quotas - Take inbound call overflow as needed to maintain overall Contact Center client service levels - Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company - Collaborate with Patient-Facing Clinical staff and hearing care professionals - Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers - Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity - Other duties as assigned General Skills and Attributes: - 6+months established inside sales and Call Center experience - Target driven and goal oriented - Comfortable with making an average of up to 150 sales calls per day to cold and warm leads - Excellent interpersonal communication skills - Ability to manage time effectively while multitasking in a fast-paced environment - Effectively manage objection and rejection - Professional telephone etiquette skills - Highly motivated with a willingness to be coached - Strong problem-solving and organizational skills - Intermediate MS Word and Excel working knowledge - Proficient order entry speed Education: - High School diploma or equivalent required What We Offer: · Medical, Dental, Vision Coverage · 401K with a Company Match · FREE hearing aids to all employees and discounts for qualified family members · PTO and Holiday Time Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance - Work from home Experience: - Call center: 1 year (Required) - Upselling: 1 year (Required) Work Location: Remote

Regional Sales Manager - (Nashville, TN / Raleigh or Charlotte, NC) Purpose of role: The Regional Sales Manager (RSM) strategically partners with customers and business owners to drive sales growth, patient experience and repeat/referral business. The RSM will maintain and foster partner-oriented working relationships with customers, prospects and fellow Unitron brand ambassadors that challenges everyone to be their best while respectful and professional. This is a travelling sales position with up to 75% travel expectations, including some overnight trips. Main Tasks and Responsibilities: - Make face to face sales presentations and selling appointments with customers and prospects that align with the Unitron brand. Minimum of 60 sales calls per month (average of 3 per day, 15 per week) required - Achieve individual revenue and unit budget goals for a given territory through successful consultative services that focus on the individuality and uniqueness of each customer and prospect. - Successfully guide new customers through an on boarding process that creates loyalty to Unitron - Innovate constantly to achieve customer goals - Clearly understand market dynamics and how to use data to drive decision making - Manage appointments and travel for best logistics and expense management - Other functions as required to achieve territory objectives Education and Skillset: - Bachelor’s degree or equivalent required, Masters or Doctorate in Audiology preferred - 3+ years’ experience in a clinical setting, medical device sales, or hearing aid sales preferred - Prior hearing aid industry experience strongly desired, but not required - Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up - Ability to work with the Unitron hearing aid programming software, requiring a solid technical aptitude - Effective ability to analyze problems and solve them in the best interests of the customer and Unitron - Must be willing and able to close the sale, finding a win-win situation for both the Company and customer - Effective verbal and written English communication and compelling presentation skills, excellent interpersonal skills with a strong customer orientation - Proficient computer skills (MS Office Suite) with a strong technical aptitude A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com Health Benefits and Perks: - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO, floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform - D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location. If the applicant selected for this role resides in CA, CO, NY or WA we adhere to the pay transparency required in those states. This role's base salary pay range is between: $92,500/yr - $105,000.00/yr . This role is commission eligible.

ServiceNow HRSD Senior Specialist Remote in Canada The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices. Responsibilities: - Configure and develop HRSD workflows, business rules, catalog items, and user interfaces - Administer and maintain the ServiceNow HRSD platform - Partner with IT developers to ensure alignment between HRSD and ITSM modules - Gather requirements from HR stakeholders and design effective solutions - Troubleshoot and resolve incidents to ensure system stability - Maintain documentation and provide training to HR users - Ensure compliance with ServiceNow governance, security, and best practices More about you: - Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field - Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM - ServiceNow Certified System Administrator (CSA) required - HRSD Implementation Specialist certification preferred - Strong problem-solving skills and ability to work independently - Excellent communication skills with both technical and non-technical stakeholders A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact What we offer: - Exciting and challenging work environment - Collaborative culture - Opportunities for continuous self-improvement - Opportunities for flexible hybrid model work environment - A company that values diversity and inclusion - Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions - Mentorship program and career development plans Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.