Sonova AG

Role Description The Customer Support Specialist (CSS) supports the sales efforts of the organization by delivering exceptional customer service across multiple channels. This role is the backbone of the Customer Success function, ensuring a seamless customer experience while resolving inquiries, managing orders, and supporting internal teams. - Serve customers via phone, email, and other channels by answering inquiries, resolving issues, and fulfilling requests - Handle a high volume of inbound calls (60–80+ daily) while maintaining strong service levels - Investigate and resolve issues related to orders, shipments, returns, credits, and billing - Communicate company policies, pricing, and product information to customers - Support order tracking, backorder management, and case management within assigned territories - Maintain accurate customer data and documentation in systems such as SAP and CRM tools - Collaborate cross-functionally to ensure an effortless customer experience - Meet or exceed established KPIs and performance metrics Qualifications - High school diploma or equivalent required; some college preferred - 2+ years of B2B customer service or 3+ years of B2C experience - Strong communication, problem-solving, and organizational skills - Ability to manage high call volume with professionalism and efficiency - Experience with SAP and Microsoft Office tools preferred - Strong attention to detail and customer-first mindset - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Requirements - Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! - We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. - Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. - If you are offered a job without speaking with someone please contact wholesale.HR@sonova.com Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts, TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform - *Plan rules/offerings dependent upon group Company/location. Company Description This role's pay range is between: $20.00 – $26.00 per hour. This role is also bonus eligible. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration while supporting flexible and effective remote work environments.

Role Description Sonova Consumer Hearing USA is seeking a Marketplace Operations Specialist to support the operational execution and day-to-day administration of the Americas ecommerce and marketplace business, with a primary focus on Amazon Seller Central and related marketplace platforms. This role serves as a key operational partner to the Head of eCommerce and Amazon Key Account Manager, helping ensure strong marketplace health, catalog quality, pricing governance, issue resolution, and operational excellence across a rapidly evolving hybrid 1P / 3P business model. - Support day-to-day operational administration within Amazon Seller Central and related marketplace platforms - Manage and resolve operational cases, support tickets, platform escalations, catalog issues, inventory discrepancies, listing suppressions, account health concerns, reimbursement claims, and operational compliance matters - Monitor marketplace account health metrics and proactively identify operational risks requiring resolution - Support inbound shipment tracking, stranded inventory management, reimbursement recovery, product launches, Prime events, seasonal programs, and promotional readiness - Maintain and update PDP content, A+ content, images, variation structures, and listing attributes across marketplace platforms - Monitor marketplace pricing, buy box ownership, unauthorized reseller activity, and operational issues impacting conversion, availability, discoverability, or customer experience - Maintain dashboards, trackers, and reporting related to account health, catalog suppressions, inventory exceptions, reimbursement claims, pricing issues, operational escalations, and marketplace KPIs Qualifications - 3–5+ years of experience in ecommerce operations, marketplace operations, digital sales operations, or Amazon Seller Central environments - Hands-on experience working within Amazon Seller Central strongly preferred - Strong understanding of ecommerce workflows, including catalog management, fulfillment operations, inventory coordination, pricing governance, account health management, and marketplace administration - Experience supporting hybrid ecommerce fulfillment models, including Amazon FBA, FBM, DTC, or related marketplace operations preferred - Highly organized and detail-oriented with exceptional follow-through and the ability to manage multiple priorities - Strong analytical, communication, problem-solving, and cross-functional coordination skills - Proficiency in Microsoft Office Suite, especially Excel; experience with Shopify, Walmart Seller Center, Mirakl, ERP systems, ecommerce automation tools, or reporting tools preferred Requirements - 10% travel may be required - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform

Role Description The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts. - Maintain strong relationships and rapport with existing customers within territory - Identify, prioritize, and contact new account leads - Collaborate closely with assigned field sales rep or key account manager - Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio) - Build relationships with the customer throughout the sales process - Schedule meetings for field sales reps in region - Solve Sonova customers’ largest challenges with ‘concierge-like’ approach - Follows up with existing customers to ensure high quality customer service is being met - Comply with all local, state and federal laws and requirements - Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis - Other duties as assigned Qualifications - Must have experience in Inside Sales, Account Management, and/or Customer Service - Proven ability to solve problems on the fly, proactively and independently - Detail oriented - Strong ability to manage a wide range of tasks in an efficient and organized manner - Ability to build and maintain strong relationships in a remote setting - Excellent verbal and written communication skills - Understanding of sales process and collaboration - Strong desire to provide superior customer service - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform - D&I focused: D&I council and employee resource groups Company Description This role's pay range is between: $22 to $30 an hour. This role is also commission eligible. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Role Description The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions. This role partners closely with providers and consumers to ensure optimal product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products. - Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support - Provide hearing aid fitting recommendations, troubleshooting, and product guidance - Build and maintain strong relationships with customers to ensure satisfaction and retention - Proactively identify customer needs and recommend solutions to enhance their experience - Document all customer interactions accurately within CRM systems - Follow up with customers to ensure issues are resolved and service expectations are met - Ensure compliance with company policies and regulatory requirements Qualifications - Master’s degree in Audiology or Hearing Instrument Specialist license required (AuD preferred) - 3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology - Strong technical knowledge of hearing aid software and tools such as NOAH - Excellent communication skills with the ability to support both providers and consumers - Strong problem-solving skills with the ability to work independently in a fast-paced environment - Experience with CRM systems and multi-line phone systems preferred - Bilingual English/Spanish is a strong asset Requirements - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform Company Description This role's pay range is between: $73,000 – 85,000. This role is also commission eligible/bonus eligible. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Role Description The Customer Support Specialist (CSS) supports the sales efforts of the organization by delivering exceptional customer service across multiple channels. This role is the backbone of the Customer Success function, ensuring a seamless customer experience while resolving inquiries, managing orders, and supporting internal teams. - Serve customers via phone, email, and other channels by answering inquiries, resolving issues, and fulfilling requests - Handle a high volume of inbound calls (60–80+ daily) while maintaining strong service levels - Investigate and resolve issues related to orders, shipments, returns, credits, and billing - Communicate company policies, pricing, and product information to customers - Support order tracking, backorder management, and case management within assigned territories - Maintain accurate customer data and documentation in systems such as SAP and CRM tools - Collaborate cross-functionally to ensure an effortless customer experience - Meet or exceed established KPIs and performance metrics Qualifications - High school diploma or equivalent required; some college preferred - 2+ years of B2B customer service or 3+ years of B2C experience - Strong communication, problem-solving, and organizational skills - Ability to manage high call volume with professionalism and efficiency - Experience with SAP and Microsoft Office tools preferred - Strong attention to detail and customer-first mindset - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Requirements - Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! - We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. - Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. - If you are offered a job without speaking with someone please contact: wholesale.HR@sonova.com Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts, TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform Company Description This role's pay range is between: $20.00 – $26.00 per hour. This role is also bonus eligible. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration while supporting flexible and effective remote work environments.

Role Description The Senior SAP Functional Consultant – Manufacturing, Quality & Procurement (PP/MM/QE) is responsible for leading the design, implementation, and optimization of SAP solutions across Production Planning (PP), Materials Management (MM), and Quality Engineering (QE). This role supports end-to-end SAP ECC and S/4HANA solutions, ensuring seamless integration with manufacturing execution systems (MES) and procurement platforms while partnering closely with business and IT teams to drive operational excellence. - Lead SAP enhancement and business process projects including blueprinting, testing, go-live, and post-go-live support - Act as a functional consultant on change requests and projects while partnering with Solution Architects - Build strong relationships across Business Operations and IT organizations - Identify opportunities to improve and optimize existing IT solutions and processes - Manage service requests, incidents, escalations, and root cause analysis activities - Provide Level 3 support and troubleshoot complex SAP functional issues - Collaborate with internal and external IT teams to resolve system challenges - Ensure SAP solutions comply with governance, risk, compliance, and quality requirements - Support auditors and controllers during compliance reviews and audits - Lead regression testing activities for change requests and system projects - Contribute to organizational growth by supporting recruitment activities when needed Qualifications - Bachelor’s degree in IT, Engineering, Computer Science, or related field - 10+ years of SAP ECC consulting experience within PP, MM, and QE modules - Hands-on experience with SAP ECC and S/4HANA implementation projects - Strong understanding of manufacturing and procurement business processes - Experience with SAP Ariba and Manufacturing Execution Systems (MES) preferred - Knowledge of ITIL processes including incident, problem, change, and escalation management - Strong communication skills with ability to translate technical concepts into business language - Experience leading business process changes and organizational transformation initiatives - Agile/DSDM methodology experience is a plus - Excellent English communication skills - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality Benefits - Exciting and challenging work environment - Collaborative culture - Opportunities for continuous self-improvement - Opportunities for flexible hybrid model work environment - A company that values diversity and inclusion - Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions - Mentorship program and career development plans - Sonova Canada is now a certified Great Place to Work® May 2024- May 2025 How we work At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. This role's pay range is between: $100,000 – $135,000 annually. This role is also bonus eligible.

Role Description The Senior Technical Support Audiologist will be part of the Auditory Technical Services team within the Quality organization. This role is responsible for providing advanced clinical and technical support to field teams, cochlear implant centers, audiologists, and recipients. The position supports complex troubleshooting, product complaint investigations, clinical training, and special projects while partnering closely with Customer Service, field teams, and internal stakeholders. - Support the Technical Support Hotline, including Audiology on Call inquiries - Provide programming and troubleshooting support for complex cochlear implant cases - Report, document, and follow up on clinical and technical issues through the complaint management system - Assist with product investigations and provide audiology support for clinical trials - Support regional teams with virtual clinical support visits as appropriate - Participate in product, service, and process enhancement projects within Auditory Technical Services - Provide advanced technical product training and mentor Technical Support Audiologists as needed Qualifications - Advanced degree in Audiology required; Doctorate in Audiology preferred - 3–5 years of experience in clinical audiology and cochlear implant fittings - Strong understanding of current and legacy Advanced Bionics products - Experience with troubleshooting and field support in the cochlear implant industry preferred - Strong written and verbal communication skills - Ability to remain calm under pressure and work well in a team environment - ASHA Certificate of Clinical Competence in Audiology, CCC-A, or Fellow of the American Academy of Audiology, FAAA, preferred Requirements - Ability to provide clear, professional, and compassionate support to clinical partners and recipients - Strong problem-solving skills with the ability to manage advanced technical issues - Comfortable supporting complaint documentation and product investigation processes - Proficient with Microsoft Office applications - Ability to quickly learn and navigate new software platforms and applications - Flexible, collaborative, and able to build trust across internal and external teams Travel - 5–10% travel may be required Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform Compensation This role's pay range is between $83,200 – 102,000 annually. This role is also commission eligible/bonus eligible. How we work This is a remote position. The selected candidate must be able to work independently while staying closely connected with internal teams, field partners, and clinical customers. A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Role Description If you’re an experienced Hearing Aid Audiologist who values clinical decision-making, meaningful customer interaction, and modern ways of delivering care- but want to step away from constant travel between clinics- this could be your next step. This is a 12 Month Fixed Term Contract opportunity to deliver high-quality hearing care remotely, supporting customers attending Boots Hearingcare stores while working from home (or a local clinic if preferred). You’ll be backed by trained in-store Hearing Wellness Advisors and the scale, stability, and innovation of Boots Hearingcare and Sonova. No rushing between clinics. No compromised consultations. Just the time, technology, and support to focus on outcomes. The clinic environment includes: - A trained in-store colleague supporting the physical elements of appointments - Structured diaries with protected consultation time - Access to the latest hearing technology and product portfolio - Advanced remote fitting and fine-tuning capability - Strong operational and technical support Everything is built around enabling you to deliver consistent, high-quality hearing care- wherever you’re based. As an Established Hearing Aid Audiologist, you’ll: - Deliver remote hearing assessments, fittings and aftercare - Guide and support the in-store HWA during customer appointments - Act as the clinical expert for the consultation - Provide personalised recommendations from our full product portfolio - Support customers throughout their complete hearing journey - Manage your diary to support multiple stores across the estate - Maintain clinical compliance and accurate record keeping You’ll focus on professional judgement and customer outcomes, while we support the logistics around you. We’re investing in new models of hearing care and the clinicians who lead them. This role offers progression into: - Senior Hearing Aid Audiologist roles - Remote clinical specialist pathways - Mentor / support roles for developing clinicians - Future leadership opportunities as remote care expands You’ll also benefit from ongoing CPD and clinical development, exposure to new technology and innovation through Sonova, and the opportunity to shape how remote hearing care is delivered. Qualifications - BSc in Audiology (or equivalent) - HCPC registration - 2+ years’ post-qualification experience - Strong clinical audit results and CPD compliance - Commercial awareness with a customer-focused mindset - Excellent administrative and organisational skills Benefits - Salary: Circa £40,000 DOE - Car allowance: £5,064 per annum - Monthly bonus scheme - 25–30 days annual leave plus bank holidays - Boots Discount Card - Free hearing aids (if required as an employee) - Free flu vaccination (discounted for family members) - Pension scheme & life assurance - Flexible Benefits Box – tailor your package - Telus wellbeing support – confidential support inside and outside work - Long service awards recognising your contribution Company Description

Role Description Prepare submissions to obtain and maintain approvals for conducting clinical investigations and for commercially distributing products worldwide. Participate in activities to ensure compliance with worldwide regulatory requirements. - Support project teams as a regulatory specialist by providing input on regulatory requirements and reviewing documentation for compliance under guidance from senior staff. - Assist in preparing regulatory submissions (e.g. PMA supplements, EC marking applications, product registrations) to obtain approvals for commercial distribution. - Review product and manufacturing changes for compliance with applicable regulations and standards, escalating issues as needed. - Review and assess supplier change notifications for potential regulatory impact; coordinate with internal stakeholders to determine required actions and ensure compliance. - Coordinate and support responses to regulatory agency inquiries; may participate in meetings as an observer but does not serve as primary contact. - Contribute to the development and improvement of departmental policies and procedures through feedback and implementation support. - Support business efforts to comply with new and existing regulations and international standards. - Foster relationships across business units and functional groups to share best practices. Qualifications - Bachelor’s degree in a scientific discipline, engineering, or equivalent required; advanced degree (Engineering, Management, or related field) preferred. - Minimum of 2–3 years of regulatory affairs experience, with Class II or Class III medical devices required; experience with global regulatory frameworks (FDA, EU MDR, etc.) preferred. - Strong knowledge of regulatory requirements, standards, and submission processes, including FDA and EU regulations; experience supporting implantable medical devices preferred. - Demonstrated ability to work independently and collaboratively in a fast-paced, matrixed environment, managing multiple priorities and stakeholders effectively. - Excellent written and verbal communication skills, including technical writing and preparation of regulatory submissions; ability to communicate across organizational levels. - Proven problem-solving, analytical, and critical-thinking skills, with the ability to assess regulatory risk and respond efficiently to business needs. - Proficient in English required; proficiency in an additional language preferred. - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. Requirements - Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! Benefits - Medical, dental and vision coverage* - Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts - TeleHealth options - 401k plan with company match* - Company paid life/ad&d insurance - Additional supplemental life/ad&d coverage available - Company paid Short/Long-Term Disability coverage (STD/LTD) - STD LTD Buy-ups available - Accident/Hospital Indemnity coverage - Legal/ID Theft Assistance - PTO (or sick and vacation time), floating Diversity Day, & paid holidays* - Paid parental bonding leave - Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) - Robust Internal Career Growth opportunities - Tuition reimbursement - Hearing aid discount for employees and family - Internal social recognition platform Company Description This role's pay range is between: $75,200/yr - $112,800/yr. This role is also bonus eligible. At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Role Description The Business Analyst & CRM (Salesforce) plays a critical role in driving the execution of Sonova Mexico’s pricing strategy while ensuring full visibility of commercial performance through robust KPI tracking and analytics. This role serves as the functional owner of Salesforce, supporting data integrity, system optimization, and enabling data-driven decision-making across the commercial organization. This position is essential to strengthening operational excellence, improving profitability, and supporting sustainable market share growth. - Monitor and analyze performance of customer-tier pricing strategies across segments - Analyze sales volumes, pricing, margins, discount behavior, and customer trends - Produce recurring and ad-hoc executive reports for leadership - Identify risks, deviations, and opportunities to improve profitability and competitiveness - Support automation of pricing rules in SAP and Salesforce - Act as the internal Product Owner for Salesforce - Ensure data quality, system usage, and continuous CRM optimization - Build dashboards, reports, and workflows to support Sales and Management teams - Lead user training, adoption initiatives, and system enhancements - Track KPIs including customer volume, discount levels, contract compliance, and financial performance - Prepare monthly and quarterly performance summaries and insights - Partner with Sales teams to support pricing strategy execution and customer negotiations - Collaborate cross-functionally with Marketing, Finance, Operations, and IT teams Qualifications - Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Finance, Information Systems, or related field - Strong Salesforce experience including dashboards, reporting, and automation - Advanced Excel skills; Power BI or similar tools preferred - Strong understanding of commercial processes and pricing strategies - Ability to analyze large datasets and translate insights into actionable recommendations - Advanced English proficiency - Strong analytical thinking, attention to detail, and problem-solving skills - Excellent communication and ability to influence cross-functional teams - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits - Benefits in accordance with the Federal Labor Law (LFT) - Savings fund (Fondo de Ahorro) Company Description At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.