• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities • Schedule and maintain contact with patients via phone or email • Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed • Follow up after all appointments to provide next steps and coordinate care • Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans • Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping • Report screening and escalate concerns to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care • Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan • Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families • Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice • Maintain participant’s privacy according to HIPAA regulations • Working within and contributing to a supportive team of people who care deeply about our mission

• Provide exceptional evidence-based psychotherapy to older adults - including Spanish-speaking clients - via telehealth (15 hours or more per week) • Conduct clinical assessments and intake evaluations using geriatric tools, in both English and Spanish as needed • Develop and implement personalized treatment plans, regularly monitoring client progress and adjusting strategies as needed • Maintain thorough and timely documentation in compliance with company policies (assisted by our AI-powered scribe) • Support clients through life transitions (retirement, bereavement, isolation) using a compassionate and age-appropriate approach • Participate in regular team meetings to ensure best practices • Support clients through therapy life transitions, such as retirement, loss of independence, or bereavement, using a compassionate and age-appropriate approach.

• Provide exceptional evidence-based psychotherapy to older adults - including Spanish-speaking clients - via telehealth (15 hours or more per week) • Conduct clinical assessments and intake evaluations using geriatric tools, in both English and Spanish as needed • Develop and implement personalized treatment plans, regularly monitoring client progress and adjusting strategies as needed • Maintain thorough and timely documentation in compliance with company policies (assisted by our AI-powered scribe) • Support clients through life transitions (retirement, bereavement, isolation) using a compassionate and age-appropriate approach • Participate in regular team meetings to ensure best practices • Support clients through therapy life transitions, such as retirement, loss of independence, or bereavement, using a compassionate and age-appropriate approach.

• Provide exceptional evidence-based psychotherapy to older adults - including Spanish-speaking clients - via telehealth (15 hours or more per week) • Conduct clinical assessments and intake evaluations using geriatric tools, in both English and Spanish as needed • Develop and implement personalized treatment plans, regularly monitoring client progress and adjusting strategies as needed • Maintain thorough and timely documentation in compliance with company policies (assisted by our AI-powered scribe) • Support clients through life transitions (retirement, bereavement, isolation) using a compassionate and age-appropriate approach • Participate in regular team meetings to ensure best practices • Support clients through therapy life transitions, such as retirement, loss of independence, or bereavement, using a compassionate and age-appropriate approach.