• Serve as the primary relationship owner for our Strategic segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers • Produce and regularly communicate customer reports • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers • Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

• Serve as the primary contact for a portfolio of clients using HubSpot. • Develop and maintain strong, long-term client relationships. • Understand client business objectives and tailor HubSpot solutions to meet those needs. • Guide clients through onboarding and ensure successful implementation of HubSpot tools. • Provide ongoing support and training on HubSpot’s features and best practices. • Identify opportunities for clients to optimize HubSpot use and drive business growth. • Monitor client usage and success metrics, proactively addressing any issues. • Identify upsell and cross-sell opportunities to increase client spending and satisfaction. • Regularly communicate with clients to review progress, gather feedback, and update on new features. • Prepare and present reports on client performance and ROI from HubSpot. • Collaborate with internal teams to resolve client issues and deliver exceptional service.

Role Description The Autodesk Senior Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. - Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts. - Drives post-sale account management and customer relationship development. - Provides strategic advisory services and coordinates support to maximize a customer’s return on investment in Autodesk solutions. - Utilizes a combination of industry (AECO) knowledge, business strategy expertise, product knowledge, and account management experience. - Helps Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. Qualifications - 5+ years in customer facing roles working with large complex customers. - Ability to operate in a dynamic environment, which means multitasking as priorities evolve. - Collaborates and coordinates across multiple stakeholders. - Program or Project Management skills. - Customer Empathy & Customer Mindset. - Strong communication skills and can articulate complex ideas across diverse audiences. - Ability to influence across teams. - Industry (architecture, engineering, and/or construction) experience. Requirements - Curiosity to continually learn. - Background in customer facing roles including account management, customer support, project management, customer success, or sales. - Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment. - Proactive and takes accountability within their book of business. - Ability to adapt to change. - Build rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment. - Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in. Benefits - Salary transparency: Offers are based on the candidate’s experience and geographic location. - Compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

• Lead the execution of our customer retention and growth strategy across Australia and New Zealand. • Partner with the Head of Customer Success to translate strategy into action. • Drive cross-functional initiatives to ensure strong commercial outcomes for our 18,000 ANZ customers. • Own team performance against key commercial outcomes, including retention and customer growth. • Monitor and interpret customer success performance indicators, identifying trends, risks, and opportunities. • Build strong cross-functional partnerships with various teams to ensure successful initiative delivery. • Manage dependencies, remove blockers, and proactively escalate risks. • Provide leadership, coaching, and accountability across the ANZ Customer Success team. • Represent ANZ Customer Success in cross-functional forums.