Role Description TechFlow is hiring a Service Support Representative to support the Platform Services team. The Service Support Representative will support a high-profile government contract. This is a hands-on service support position that focuses on the daily tracking of ticket statuses with field support, will review required customer documents for accuracy, support internal operations, and will communicate directly with the customer. This position is hourly, fully work from home/remote, and will be part of a 24/7/365 team. Candidates must be available to work late afternoon and overnights, including weekends and holidays, to be considered. Key Responsibilities - Work independently on a high productivity team - Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses - Update ticketing system based on contract requirements - Review and validate reports daily for accurate data and metrics - Provide troubleshooting support for phones, applications, and database issues - Respond promptly to stakeholder inquiries - Keep detailed records of stakeholder interactions, transactions, comments and complaints - Communicate and coordinate with colleagues as necessary - Provide feedback on the efficiency of the stakeholder service process - Ensure stakeholder satisfaction and provide professional stakeholder support - Maintain a positive, empathetic and professional attitude toward stakeholders at all times Qualifications - High school diploma - 2+ years of experience in service support role - Experience with ticketing systems, data, and validating tickets for quality metrics - Experience responding directly to customers and field support verbally and in writing - Ability to work a flexible schedule including overnight support (hours may vary) and holidays - Must have reliable high-speed internet to support remote work, and timely communication - Must be able to obtain a Public Trust Clearance and comfortable in waiting a processing period of up to 60 days prior to start date Preferred Qualifications - Basic understanding of troubleshooting skills/steps - Tier 1 service experience Requirements - Compensation: $20.00 per hour Benefits - TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines) - 401k plan with Roth option - Eligibility for an employer match - Immediate vesting - Paid time off - Holidays – 11 paid holidays per year - Comprehensive medical, dental, and vision plans - Company-paid Life & AD&D insurance plan - Employee Assistance Program - Wellness Resources - Company-paid training and development program - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children - Short-term and long-term disability (per plan guidelines) - Legal Shield and Identity Theft protection plans - Pet Insurance

Role Description This is a full-time remote role for a Senior Yardi Support Specialist. The Senior Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users. - Resolve escalated tickets from the Tier 1 Yardi support queue. - Resolve at least 70% of tickets within their ticket queue. - Escalate complex issues with proper documentation to the Tier 3 Yardi support queue or Yardi Systems. - Serve as a backup to the Tier 1 Yardi support queue. - Provide advanced support for all the Yardi products Envolve utilizes. - Mentor and guide Tier 1 Yardi Support Specialists with a patient, supportive, and compassionate approach. - Complete resident ledger and accounting updates. - Develop and maintain custom Yardi reports. - Write SQL queries, stored procedures, and scripts to extract and analyze system data. - Create automated reporting packages using Report Scheduler and other Yardi tools. - Troubleshoot data integrity issues and resolve discrepancies in Yardi databases. - Monitor system performance, troubleshoot errors, and ensure data integrity. - Analyze business workflows and recommend improvements to system usage and configuration. - Document solutions and maintain the knowledge base. - Provide user account support and access management. - Test and implement new Yardi. - Work with interface vendors to establish and maintain Yardi data. - Assist with onboarding new properties and associated. - Analyze support tickets and work with department heads to create opportunities for additional training. - Assist with end user training and development of training guides. - Travel to property sites, corporate offices, seminars, events, or any other work-related needs when requested by their supervisor. - Assist supporting non Yardi software when requested by their supervisor. - Other duties, as assigned. Qualifications - Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. - 7+ years of Yardi Voyager experience including administration and user. - 7+ years of residential and/or affordable support. - Experience with Yardi custom reporting and SQL scripting within a Yardi database. - Experience with ETL, Y2Y and/or custom importing. - Strong Technical Support and Customer Support experience. - Excellent communication skills to ensure successful resolution to internal client issues. - Must be able to work independently and in a team environment. - Attention to detail and problem-solving skills. - Solid time management and organizational skills to efficiently complete assigned tasks. - Ability to interact professionally with a diverse group of co-workers. - Analytical, interpretive and troubleshooting skills. - Proficient in Microsoft Office Suite. Preferred Specific Job Knowledge and Skills - Experience supporting the following Yardi Products: - Voyager 7 - Voyager 8 / Elevate - Residential - Affordable / Compliance Manager - Financial - RentCafe - Procure to Pay - CRMIQ - Maitenance ID - ForecastIQ Requirements - EOE Minorities/Female/Disabled/Veterans. - Background Screening and Drug Test Required.

Role Description As a Customer Service Representative, you will be the first point of contact for our customers, providing support and delivering detailed information about our products and services. This role is crucial in facilitating a positive experience through excellent service and support. - Handle customer inquiries via phone and email with professionalism and care. - Provide accurate information about products, rental agreements, services, and pricing. - Assist customers in selecting the most appropriate mobility aids based on their needs. - Process rental agreements, sales transactions, and service requests efficiently. - Coordinate with the logistics team to ensure timely delivery and setup of mobility aids. - Resolve customer complaints and issues promptly, ensuring customer satisfaction. - Maintain detailed records of customer interactions, transactions, and feedback. - Collaborate with the sales and technical teams to enhance product offerings and service delivery. - Participate in training sessions to stay updated on new products, services, and policy changes. Qualifications - High school diploma or equivalent; further education or certification in customer service or related field is a plus. - Proven experience as a customer service representative, ideally in a similar industry. - Strong communication and interpersonal skills, with the ability to interact positively with a diverse range of individuals. - Excellent problem-solving skills and the ability to handle stressful situations calmly. - Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous. - Fluent in English; additional European language skills are highly beneficial due to our diverse customer base. Requirements - Should have a freelancing or full remote work experience. - Must be available to work on weekends. Benefits - Opportunities for growth and advancement. - Competitive compensation package, including Maxicare HMO. Work Hours - Full-time, Pacific Standard Time business hours, Remote. - CSRs must be available to work Saturday & Sunday every week. - Full-time employees will work a five-day schedule, which will be either Wednesday through Sunday or Thursday through Monday. - Part-time employees must commit to a minimum of 25 hours per week and work at least 5-hour shifts on both Saturday and Sunday. - Shifts will fall between: - Monday – Friday: 12:00 PM – 9:30 PM EST - Saturday: 12:00 PM – 9:00 PM EST - Sunday: 12:00 PM – 8:00 PM EST (Exact shift times will be determined based on business needs within these timeframes.) Training Schedule - Training will be Monday through Friday, 9:00 AM – 5:30 PM EST for the first 3 – 4 weeks. - Candidates must be available for the full training period without schedule changes. Pay - $4 per hour plus incentives.

Role Description Are you a Danish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Danish-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in Danish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Danish speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More.