Senior Salesforce Admin
Location
India
Posted
6 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Senior Salesforce Admin
Snapscale
Role Description The Salesforce Administrator owns and optimizes our Salesforce platform — a mature, heavily automated environment spanning Sales Cloud and Service Cloud. You will manage significant custom configuration, a body of existing legacy automation, and numerous critical integrations (NetSuite, marketing automation, e-signature, telephony, and more). This is a hands-on role for a skilled administrator who can configure declaratively, keep our integration ecosystem healthy, and translate cross-functional business needs into reliable, scalable solutions. We actively manage and extend this org using AI-assisted tooling (including Claude Code), so we are especially interested in someone who already leverages AI to streamline administration or is genuinely driven to work in an AI-forward setup. Qualifications - 5+ years of dedicated experience as a Salesforce Administrator in a complex, heavily automated environment. - Experience in healthcare, marketing, or agency/managed services environments is a strong plus. - Salesforce Administrator certification required. - Advanced Administrator, Platform App Builder, or Platform Developer I (PDI) strongly preferred. - Deep knowledge of the Salesforce data model, security architecture, and Flow Builder (including HTTP callouts and complex sub-flows). - Hands-on administration experience across both Sales Cloud and Service Cloud (Case management). - Experience owning third-party and custom integrations, including middleware/iPaaS (e.g., Celigo/integrator.io) and REST/Webhook syncs. - Experience with NetSuite or marketing tech stacks is a major advantage. - Strong proficiency with custom report types, bucket fields, and dashboards; comfort with SaaS metrics (MRR/ARR/churn) preferred. - Bachelor’s degree in Computer Science, Business, Information Systems, or equivalent practical experience. Requirements - Serve as the primary system administrator for Sales Cloud and Service Cloud. - Manage user lifecycle, roles, profiles, permission sets, field-level security, and sharing rules. - Support end users with troubleshooting, training, and documentation to drive adoption across departments. - Design, build, and maintain complex declarative automation using Salesforce Flow (record-triggered, screen, scheduled, and HTTP callout flows). - Audit, rationalize, and retire legacy Workflow Rules and Process Builders into clean, maintainable Flows. - Administer Service Cloud processes, including Case assignment rules, queue management, and automated offboarding cases tied to client cancellations. - Own and maintain integrations across connected platforms, including NetSuite (via Celigo/integrator.io), GoHighLevel, PDF Butler (e-signature/doc-gen), Dialpad, Apollo, HubSpot (sunset phase), and Outlook/Teams sync. - Configure and support custom API- and webhook-based integrations to ensure uninterrupted data flow across systems. - Manage deployments across sandboxes and production using the Metadata API, Salesforce CLI, or Change Sets, troubleshooting test-coverage and deployment failures. - Build and maintain reports and dashboards supporting pipeline, subscription-revenue metrics (MRR, ARR, churn), and operational decision-making. - Ensure data hygiene through validation rules, deduplication, and regular audits (e.g., lead-source completeness, duplicate resolution). - Leverage AI tools (e.g., Claude Code, Cursor, ChatGPT) to accelerate Flow design, formula building, metadata analysis, documentation, and troubleshooting. - Stay current on Salesforce releases, features, and best practices to propose continuous system improvements. Company Description
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