Snappy

• Partner with GTM and executive leadership to drive annual planning, territory design, quota setting, and organizational capacity planning. • Design, administer, and optimize compensation plans, incentive programs, and SPIFs that align with company objectives and drive performance. • Own revenue performance reporting, delivering actionable insights on pipeline, bookings, attainment, productivity, retention, and growth metrics. • Support forecasting processes and provide analytical recommendations that improve decision-making and business outcomes. • Lead key operating cadences including forecast reviews, business reviews, and performance management processes. • Serve as the primary liaison between GTM stakeholders and Systems/Engineering teams, translating business requirements into scalable technical solutions. • Partner with the systems team to ensure GTM processes, reporting, and workflows are effectively supported by the company's technology stack. • Oversee commission operations, ensuring accurate and timely calculations, payouts, governance, and reporting. • Manage and develop a Revenue Operations team member focused on commissions administration and operational execution. • Act as a trusted advisor to cross-functional leaders, using data, analysis, and business judgment to identify opportunities to improve growth, efficiency, and scalability.

• Own, optimize, and integrate a growing portfolio of business applications • Work cross-functionally with key stakeholders to design and implement applications and Salesforce solutions • Review the architecture, design, code, and provide approval • Implement and maintain Internet and intranet applications using Salesforce • Assist with requirements gathering and analysis, business process modeling, and workflow development • Manage day-to-day development processes such as version control, code deployments, and process management • Create and manage custom code, custom objects, fields, formulas, validation rules, custom workflow, and approval processes • Develop and document regression, use case, and unit testing scenarios • Proactively identify and propose areas where AI/automation can be leveraged to streamline workflows

• Drive outbound prospecting at scale using ZoomInfo Co-Pilot AI, LinkedIn Sales Navigator, and other AI-powered platforms to identify and engage high-fit prospects. • Self-generate a pipeline of $3MM+ annually by securing several new qualified opportunities per month. • Craft personalized, multi-channel outreach sequences (email, phone, LinkedIn, video) tailored to each prospect’s pain points and business initiatives. • Maintain accurate records of all outreach activities, prospect data, and pipeline stages in Salesforce CRM. • Partner closely with Account Executives to ensure a smooth handoff of qualified opportunities and alignment on target accounts. • Leverage AI tools and automation to continuously optimize prospecting workflows, messaging, and conversion rates. • Stay sharp on Snappy’s value proposition, market trends, and the competitive gifting and employee engagement landscape. • Contribute to team best practices and process improvements as Snappy’s sales motion evolves and scales. • Actively seeks to partner with AI agents to extend capabilities, increase velocity, and deliver higher-quality outcomes at scale.

• Partner with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs • Take full ownership of engineering projects from design to implementation to deployment and maintenance • Design and build software used by thousands of customers • Write modular, secure, and well-tested code • Ensure that our development environment is best in class by delivering improvements to internal tooling and processes • Work closely with customer support to respond quickly to issues for our users and solve those in a permanent and scalable way • Improve the team and company – you will be an active participant in our culture

• Own the full global recruiting cycle from role kickoff through offer negotiations, adapting approaches to local hiring norms and market practices across the US, Europe, and Israel. • Play a strategic role in shaping and continuously improving our global recruiting processes, ensuring they are scalable, inclusive, and fully aligned with our company culture and values. • Develop and execute tailored sourcing strategies for diverse roles (Marketing, Sales, Product, Engineering at all levels). • Provide expert guidance on recruiting best practices grounded in deep industry experience. • Partner closely with hiring managers, advising and coaching them throughout the recruiting lifecycle to ensure alignment, efficiency, and a great candidate experience. • Maintain a strong pipeline of high-quality candidates for current and future needs, especially in full-stack engineering and technical sales. • Manage internal staffing and mobility, ensuring thoughtful internal movement and supporting promotion processes. • Lead our onboarding process, both strategically and operationally - including running new hire orientation and ensuring a smooth, engaging start for every new team member. • Assist team with general HR support, employee relations, team development, and people operations as needed. • Represent the company culture, delivering a consistent and positive experience for all candidates. • Contribute to process improvement, helping evolve our recruiting operations as the company scales. This includes implementing AI tools to ensure operational efficiency and focus on value based work.

• Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation • Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals • Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs • Work with the GTM team to evaluate partner technical requirements, develop proof-of-concepts, and provide demos to support the sales process • Ensure smooth partner onboarding, troubleshoot technical issues, monitor performance metrics, and make recommendations to improve adoption, engagement, and ROI • Develop technical guides, API documentation, and sample integrations that prioritize usability and help partners and customers succeed independently • Partner with Product, Engineering, and Sales teams to provide feedback from partners and users, influence product roadmap, and prioritize enhancements to integrations • Track partner and user success metrics, identify friction points, and implement solutions to improve adoption, satisfaction, and overall impact • Stay current with trends in API integrations, developer experience, and partner ecosystems to continually enhance partner enablement and user experience

• Manage a book of business of Large Enterprise customers who each spend approximately $100k+/year • Exceed monthly, quarterly, and annual targets for gift spend • Build and grow strategic and long-term relationships with multiple stakeholders at each customer in your book of business. While this team often has fewer logos in their books, these customers can be fairly decentralized with a high number of stakeholders. • Support and execute the onboarding and activating new customers coming into your book from expansions and graduations from our onboarding team • Conduct cadence calls with your customers to regularly ensure they’re getting value from their Snappy platform and sharing best practices as an employee recognition expert • Collaborate with your sales partners to identify and build relationships with high-level stakeholders to centralize decision-making in decentralized, high-spend logos • Identify and drive upsells for your customers to launch additional gifting campaigns • Lead executive business reviews with customers to review progress towards their goals and outcomes and identity challenges to mitigate moving forward • Drive retention campaign outreach and execution to ensure campaigns come back year after year • Collaborate with internal operations partners to execute on customer program requests • Act as the main point for any customer issue escalation, and work with our internal teams towards resolution • Leverage and analyze data in our internal reporting tools to best understand and engage with your book of business, as well as diagnose areas for improvement in product adoption. • Convey product feedback to our partnering technical teams to contribute to the success of our product roadmap

• Manage a high volume of chat and email support inquiries with empathy, clarity, and speed. • Host live Zoom and phone sessions for platform walkthroughs, setup assistance, troubleshooting, and high-stakes seasonal events (e.g., Holiday Sends). • Guide clients through dashboard navigation, campaign setup, and complex feature usage. • Facilitate account updates including plan changes, configurations, and upgrade guidance. • Support campaign execution to ensure settings align with client budgets and timelines. • Partner cross-functionally with Billing, SWAG, Product, and R&D to resolve issues efficiently. • Identify, log, and track technical issues while advocating for timely resolution. • Contribute to internal documentation and the external knowledge base to improve self-service. • Act as the voice of the customer by surfacing trends, feedback, and feature requests.

• Develop a comprehensive strategy to grow channel revenue, defining key milestones, KPIs, and scalable processes • Identify and secure new channel partners aligned with our corporate gifting goals, focusing on industries such as HR consulting, event management, corporate travel, loyalty programs, and office procurement • Cultivate strong relationships with existing channel partners, providing ongoing support and enablement resources to maximize partner engagement, performance, and loyalty • Design and implement partner training programs, sales tools, and marketing collateral that empower partners to effectively promote and sell our products • Work closely with sales and marketing teams to develop promotional campaigns, co-marketing opportunities, and joint go-to-market strategies to drive sales through the partner network • Regularly track, analyze, and report on channel partner performance against revenue targets, using insights to adjust strategy and improve partner outcomes • Partner with Product, Marketing, and Sales teams to ensure the channel program aligns with overall business strategy and to tailor offerings for partner success • Stay up to date on industry trends, competitor activities, and market shifts to identify new partnership opportunities and refine strategy