Job Closed
This listing is no longer active.
We combine fun, thoughtful experiences with advanced technology to take the guesswork out of gifting.
Customer Success Manager
Location
United States
Posted
101 days ago
Salary
$100K - $120K / year
Seniority
Senior
Job Description
Customer Success Manager
Snappy
• Manage a book of business of Large Enterprise customers who each spend approximately $100k+/year • Exceed monthly, quarterly, and annual targets for gift spend • Build and grow strategic and long-term relationships with multiple stakeholders at each customer in your book of business. While this team often has fewer logos in their books, these customers can be fairly decentralized with a high number of stakeholders. • Support and execute the onboarding and activating new customers coming into your book from expansions and graduations from our onboarding team • Conduct cadence calls with your customers to regularly ensure they’re getting value from their Snappy platform and sharing best practices as an employee recognition expert • Collaborate with your sales partners to identify and build relationships with high-level stakeholders to centralize decision-making in decentralized, high-spend logos • Identify and drive upsells for your customers to launch additional gifting campaigns • Lead executive business reviews with customers to review progress towards their goals and outcomes and identity challenges to mitigate moving forward • Drive retention campaign outreach and execution to ensure campaigns come back year after year • Collaborate with internal operations partners to execute on customer program requests • Act as the main point for any customer issue escalation, and work with our internal teams towards resolution • Leverage and analyze data in our internal reporting tools to best understand and engage with your book of business, as well as diagnose areas for improvement in product adoption. • Convey product feedback to our partnering technical teams to contribute to the success of our product roadmap
Job Requirements
- Bachelor’s degree in a relevant field or equivalent practical experience
- 6+ years of experience in a customer-facing role at a Saas/tech company
- Experience as a Customer Success Manager, Account Manager or related role managing a book of business, primarily focused on Fortune500 companies (or equivalent top-tier customers in your organization)
- Experience working with senior stakeholders at Large Enterprise organizations
- No fear when it comes to handling objections and thinking of creative ways to address customer concerns
Benefits
- Free healthcare, including vision and dental
- Generous 401k match
- Flexible PTO
- Paid family leave
- Snappy Summer Fridays (which we enjoy year-round!)
- Snappy gifts for employee recognition and appreciation
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Client Success Representative
Nterval FundingWhy wait until closing to get paid your commission? Convert your pending commissions into instant cash - It's that easy!
• Respond to prospective clients across phone, text, email, and chat • Guide agents through the application and documentation submission process • Review incoming documents for completeness and accuracy • Identify early blockers (missing forms, unclear dates, inconsistent information) • Follow up with agents who started but have not completed an application • Prepare clean and accurate files for approval review • Maintain high inbound response speed and deliver an exceptional client experience • Educate clients on next steps, documentation requirements, and timelines • Update Salesforce with client details, document status, and application progress • Coordinate internally with operations as files move toward approval • Track application progress and ensure timely movement toward a decision
Client Success Coordinator
Nterval FundingWhy wait until closing to get paid your commission? Convert your pending commissions into instant cash - It's that easy!
• Respond to prospective clients across phone, text, email, and chat • Guide agents through the application and documentation submission process • Review incoming documents for completeness and accuracy • Identify early blockers (missing forms, unclear dates, inconsistent information) • Follow up with agents who started but have not completed an application • Prepare clean and accurate files for approval review • Maintain high inbound response speed and deliver an exceptional client experience • Educate clients on next steps, documentation requirements, and timelines • Update Salesforce with client details, document status, and application progress • Coordinate internally with operations as files move toward approval • Track application progress and ensure timely movement toward a decision
Customer Success Specialist
Nterval FundingWhy wait until closing to get paid your commission? Convert your pending commissions into instant cash - It's that easy!
• Respond to prospective clients across phone, text, email, and chat • Guide agents through the application and documentation submission process • Review incoming documents for completeness and accuracy • Identify early blockers (missing forms, unclear dates, inconsistent information) • Follow up with agents who started but have not completed an application • Prepare clean and accurate files for approval review • Maintain high inbound response speed and deliver an exceptional client experience • Educate clients on next steps, documentation requirements, and timelines • Update Salesforce with client details, document status, and application progress • Coordinate internally with operations as files move toward approval • Track application progress and ensure timely movement toward a decision
Customer Success Manager
Order.coOrder.co, formerly known as Negotiatus, has developed a cloud-based spend management software for its customers to “centralize and streamline the purchasing process.” As an emp
• Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at small, medium, and large, complex organizations • Retain and grow a rapidly expanding book of business • Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices • Dig deep to understand clients’ business goals and educate them how to leverage their Order subscription to meet these goals • Proactively increase our share of wallet with clients; meet aggressive revenue targets while simultaneously mitigating churn and building brand champions (NRR is the name of the game) • Collaborate with our Operations & Product team to translate customer feedback into improvements across our platform • Monitor your account’s Support ticket volume and escalate risk proactively • Work closely with Management to understand analytical trends for your Clients and areas of strategic opportunity
