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Snappy logo
Snappy

We combine fun, thoughtful experiences with advanced technology to take the guesswork out of gifting.

Partner Solutions Engineer

Solutions EngineerSolutions EngineerOtherRemoteSeniorTeam 51-200Since 2015H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

102 days ago

Salary

$150K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Partner Solutions Engineer

Snappy

• Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation • Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals • Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs • Work with the GTM team to evaluate partner technical requirements, develop proof-of-concepts, and provide demos to support the sales process • Ensure smooth partner onboarding, troubleshoot technical issues, monitor performance metrics, and make recommendations to improve adoption, engagement, and ROI • Develop technical guides, API documentation, and sample integrations that prioritize usability and help partners and customers succeed independently • Partner with Product, Engineering, and Sales teams to provide feedback from partners and users, influence product roadmap, and prioritize enhancements to integrations • Track partner and user success metrics, identify friction points, and implement solutions to improve adoption, satisfaction, and overall impact • Stay current with trends in API integrations, developer experience, and partner ecosystems to continually enhance partner enablement and user experience

Job Requirements

  • 5+ years in a technical customer-facing role, preferably as a Solutions Engineer, Partner Engineer, or API-focused technical consultant
  • Strong proficiency with APIs, webhooks, developer tools, and integration best practices; experience with SaaS platforms and B2B integrations is a plus
  • Proven ability to work closely with partners and internal teams to understand both business and end-user needs, and deliver actionable solutions that maximize adoption and impact
  • Comfortable in a fast-paced, high-growth environment, with the ability to balance multiple priorities and solve complex problems independently
  • Excellent interpersonal, presentation, and documentation skills, with the ability to convey technical concepts to both technical and non-technical stakeholders
  • Team-oriented with a demonstrated ability to work cross-functionally and influence without authority
  • Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree or equivalent experience a plus

Benefits

  • Free healthcare, including vision and dental
  • Generous 401k match
  • Flexible PTO
  • Paid family leave
  • Snappy Summer Fridays (which we enjoy year-round!)
  • Snappy gifts for employee recognition and appreciation

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