• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Must be able to respond to emergency and non-scheduled calls for service within established response time goals • Completes all scheduled maintenance within required deadlines • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Order, install, and return parts and manages repair parts cycle time • Maintains an accurate inventory of parts and tools

• Support technical sales, customer engagements, demonstrations, and capture activities for Hivemind across the Americas region. • Serve as a customer-facing technical expert for Hivemind, helping translate customer mission needs into credible, technically feasible solutions. • Partner closely with Business Development, Product, Engineering, Customer Engagement, and Program teams to support demos, technical interchange meetings, RFIs, RFPs, white papers, and customer-specific solution development. • Provide strong technical foundation in autonomy, mission software, simulation, and AI-enabled systems.

• Safely and effectively diagnose, repair various Caterpillar mining shovels and earthmoving equipment in a timely manner • Ensure high quality standards and positive customer relations • Participate in safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives • Diagnose mechanical problems using Caterpillar testing equipment • Repair and/or assemble allied or competitive Caterpillar earthmoving equipment as required • Work with the customer on 993 loader, 6020 & 6030 diesel shovels • Prepare service reports and service documentation in an accurate and timely manner • Participate as an integrated member of onsite mechanical staff • Maintain good customer relations • Comply with company and customer health and safety policies and procedures

• Support customer issue resolutions, fleet issues, service bulletin implementations, monitoring and diagnostics, fleet configuration, and outage management • Interpret OEM & technical manuals where necessary • Review effectiveness of maintenance actions to identify training need opportunities • Utilize FLIGHT DECK principles to deliver continuous improvement • Produce data analytics and timely reporting of production status, program updates, events, and trends to key internal stakeholders • Provide recommendations on proactive maintenance; direct and facilitate any necessary rework • Share voice of customer insights to key internal stakeholders regularly • Manage office space needs including but not limited to supplies management • Own personnel scheduling for the site • Work onsite to support around-the-clock operations at the customer as needed on weekends and holidays