• Diagnose mechanical problems using Caterpillar testing equipment and leveraging top tier technical skills • Maintain quality workmanship to repair Caterpillar equipment within the established time standards out in the field • Maintain excellent communication and trusted customer relationships through regular on site visits

• Install, qualify (IQ/OQ/PQ), maintain, and repair SoloVPE, FlowVPE, FlowVPX, TFF, ATF, and related systems • Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) • Deliver customer training on system operation, software, and accessories • Provide remote and on-site technical support to customers and internal teams • Document service activities, resolutions, and technical updates in CRM and service platforms • Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts • Ensure compliance with GMP and other regulatory standards during service activities • Review and contribute to service documentation, SOPs, and work instructions • Support demo and loaner system programs, including verification testing and logistics

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment • Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment • Work with assigned qualified riggers to install and/or move new or used equipment • Return all parts noted as unused, out of box failures, wrong part sent, etc. • Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.) • Keep dispatch team informed on the amount of time you expect will be required to complete a particular job, update when or if situation changes • Keep customer updated on your ETA and status of repairs • Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards. • Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. • Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training. • Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team. • Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines. • Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

• Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation • Lead outage crew including but not limited to crafts, union technicians, and onsite services teams • Respond to requests for emergency repairs and services to troublesome equipment • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites • Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis • Signs off on all changes implemented. • Drive customer satisfaction through commitment to quality. • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE Vernova safety standards • Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage • Prepare timely and accurate technical reports for customer records and a reference for future outages • Ensure all parts needed for the job are shipped to the site • Perform walk-downs during installation to ensure that the customer’s contractors are working properly. • Perform aftermarket upgrades that need to be performed at the site level. • Perform other duties as assigned