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Technical Implementation Manager
Location
Algeria
Posted
68 days ago
Salary
0
Seniority
Senior
Job Description
Technical Implementation Manager
Smeetz
• Assist with L2 technical support tasks, gaining a solid understanding of the product and its features. • Collaborate with the development team to help resolve more complex issues (L3) for users. • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. • Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests. • Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience. • Document special customer setups to help with bug resolution and contribute to ongoing product updates.
Job Requirements
- Excellent command of English. French would be a plus.
- Bachelor degree in Computer Science.
- Experience with web development, data management and debugging is an advantage.
- Solid understanding of technical troubleshooting, particularly in L2 and L3 support.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams, including developers.
- Eagerness to learn and contribute to process automation and software improvement.
Benefits
- Through this position, you will have the opportunity to grow in a fast-growing scale-up
- Flexible work hours and the option to work remotely.
- You will work in a highly performance-driven environment.
- A vibrant and inclusive work environment where your voice matters.
- Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.
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