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Smeetz logo
Smeetz

Go beyond ticketing with Smeetz, the unified commerce for visitor attractions 🚀

Technical Implementation Manager

Technical Project ManagerTechnical Project ManagerFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Algeria

Posted

68 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Technical Implementation Manager

Smeetz

• Assist with L2 technical support tasks, gaining a solid understanding of the product and its features. • Collaborate with the development team to help resolve more complex issues (L3) for users. • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. • Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests. • Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience. • Document special customer setups to help with bug resolution and contribute to ongoing product updates.

Job Requirements

  • Excellent command of English. French would be a plus.
  • Bachelor degree in Computer Science.
  • Experience with web development, data management and debugging is an advantage.
  • Solid understanding of technical troubleshooting, particularly in L2 and L3 support.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams, including developers.
  • Eagerness to learn and contribute to process automation and software improvement.

Benefits

  • Through this position, you will have the opportunity to grow in a fast-growing scale-up
  • Flexible work hours and the option to work remotely.
  • You will work in a highly performance-driven environment.
  • A vibrant and inclusive work environment where your voice matters.
  • Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.

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