Slate

• Build and lead a high-performance team of engineers developing custom applications and integration fabric • Move fast and make durable architectural decisions across the enterprise application stack • Partner with Supply Chain, Finance, and Operations to integrate enterprise systems • Serve as a key technical leader in evaluating third-party platforms and tools • Define and champion engineering standards across the team • Hire, mentor, and retain exceptional engineers; foster a culture of technical excellence and relentless improvement

• Design and own the end-to-end sales process map for both Consumer and Fleet sales, ensuring every stage of the customer engagement journey is clearly defined and consistently followed. • Establish behavioral standards for how the sales team engages customers at every touchpoint — from first contact through to purchase — ensuring a consistent, high-quality customer experience that consistently is in line with our brand tone. • Build and maintain standardized engagement playbooks, scripts, and frameworks that guide sales teams through the customer journey with clarity and confidence. • Define and document clear processes for outbound sales activity, inbound lead management, follow-up cadences, and escalation paths. • Develop roadmaps that align all sales processes, tools, and behaviors across Consumer and Fleet teams, ensuring a unified and cohesive approach to selling. • Continuously evaluate and refine processes based on performance data, field feedback, and evolving business needs.

• Lead the end-to-end transaction infrastructure across consumer and fleet sales • Ensure all contracts, funding, title, and registration processes are executed accurately, compliantly, and at scale • Own the full contract lifecycle across all consumer and fleet transaction types • Oversee contract generation, execution, and storage across consumer and fleet channels • Ensure accuracy across pricing, taxes, incentives, and financing terms • Align contracts with Financial Services offerings, lender requirements, and funding structures • Establish approval workflows for non-standard deals and exceptions • Maintain version control and auditability of all executed agreements • Partner with Legal to ensure state-by-state compliance across consumer and fleet transactions • Lead all vehicle registration processes across consumer and fleet transactions • Own registration workflows across consumer and fleet transactions • Ensure accurate calculation and collection of state and local taxes and fees • Manage temporary registration issuance and expiration tracking • Oversee third-party registration partners and enforce SLAs • Maintain compliance with state-by-state requirements and evolving regulations • Oversee all title processing for both customer-owned and internally managed vehicles • Manage end-to-end title lifecycle from submission through completion • Ensure accuracy across VIN, ownership, lienholder, and documentation • Support both retail and internal/fleet vehicle titling • Track status and resolve exceptions proactively • Ensure compliance with all state titling requirements • Own the enablement and operational readiness of system partners supporting transaction and registration workflows • Identify, onboard, and enable system partners supporting contracting, registration, and compliance workflows • Ensure system partners are aligned on transaction requirements, compliance standards, and regulatory obligations • Manage integration readiness between partner platforms and internal transaction and registration systems • Establish and enforce SLAs, performance standards, and escalation paths for system partners • Drive continuous improvement across partner system performance, accuracy, and compliance adherence • Partner with Digital and IT to ensure system connectivity and data integrity across transaction and registration platforms • Serve as the primary point of accountability for system partner compliance and operational readiness • Establish and enforce a robust control environment across all transaction processes • Design and implement controls across contracts, funding, title, and registration workflows • Ensure compliance with state-by-state sales licensing, tax, registration, and financing requirements • Own risk assessment frameworks and high-risk transaction review processes • Establish audit processes and ensure audit readiness across all transaction activities • Lead sales reconciliation and ensure alignment with Finance, Accounting, and Tax • Drive process accuracy, reducing errors, rework, and compliance risk • Partner closely with Financial Services to ensure seamless integration of financing and funding into the transaction lifecycle

• Drive the product roadmap for Slate’s core enterprise platforms – ERP (Finance, OTC, PTP), MES, WMS, PLM, and Travel & Expense • Design the end-to-end Design-to-Build data flow • Lead structured evaluations of major platforms, documenting MVP requirements • Define the business processes that will govern how Slate operates • Partner directly with Finance, Supply Chain, Manufacturing, Engineering, and Commercial Operations to translate business requirements into technical workflows • Lead implementation teams through discovery, configuration, UAT, cutover, and hypercare for major releases • Establish BOM and master data governance across business units • Design automated user lifecycle, PO, and Sales Order flows integrated with Active Directory and downstream systems

• Design and implement system integrations, including gathering requirements, analyzing user needs and system requirements, and developing integration strategies. • Build and maintain integrations across NetSuite, Fuuz iPaaS, MES, WMS, PLM and supplier EDI / OFTP2 platforms. • Partner with manufacturing, supply chain, and finance teams to connect shop floor and enterprise systems. • Document integration processes, creating technical documentation and analyzing existing systems and databases. • Monitor system performance, performance and reliability making necessary changes and updates post-integration. • Own production integrations, including monitoring, incident response, and compliance with internal standards.

• Own the end-to-end relationship with a major partner, serving as Slate’s single point of contact and primary escalation path at every level of the partnership. • Recruit, onboard, and manage a team of on-site Slate field representatives embedded at partner delivery locations, running daily standups to monitor operational health, surface issues, and unblock execution in real time. • Lead the partner’s operational readiness for launch, including site visits, facility assessments, staffing model alignment, and end-to-end process walkthroughs. • Develop and document the complete wrap fulfillment and installation workflow: from the kitting facility through partner receiving, VIN assignment, installation execution, and quality inspection, in collaboration with Operations, IT, and Digital teams. • Drive partner alignment on installation standards, pricing, SLAs, and quality criteria. • Own partner operations dashboards, tracking installation quality, throughput, defect rates, and SLAs, and driving corrective action when targets are missed. • Coordinate with Slate’s IT and Digital teams to build the integrations and digital workflows (order ID → wrap labeling → VIN assignment → installation tracking) that enable seamless fulfillment at scale. • Manage warranty claims and quality escalations from the partner channel, working with the partner to drive root cause resolution within defined SLAs.

Slate, a leader in facilities services for over two decades, is renowned for its commitment to quality and innovation. With a team of 250+ professionals and a national portfolio, Slate consistently exceeds industry standards, as recognized by ISSA. As Head of People Operations, you will play a pivotal role in supporting our hourly workforce across multiple markets, ensuring seamless HR operations and driving process improvements. Key responsibilities include: - Own end-to-end HR operations for an hourly workforce, including onboarding, payroll, benefits administration, compliance, and employee records management. - Manage recruiting and hiring pipelines from job postings through offers, scaling hiring plans as new markets open. - Maintain accurate employee records and system integrity across HR tools such as Gusto, Jobber, and others; conduct regular audits and data reconciliation. - Serve as the first point of contact for employee inquiries, resolving payroll and scheduling issues, and providing bilingual support to field teams (English/Spanish). - Drive process improvements by diagnosing root causes of discrepancies, updating workflows, checklists, and training to ensure consistency and scalability.

Slate, a leader in facilities services for over two decades, is renowned for its commitment to quality and innovation. With a team of 250+ professionals and a national portfolio, Slate consistently exceeds industry standards, as recognized by ISSA. As Head of People Operations, you will play a pivotal role in supporting our hourly workforce across multiple markets, ensuring seamless HR operations and driving process improvements. Key responsibilities include: - Own end-to-end HR operations for an hourly workforce, including onboarding, payroll, benefits administration, compliance, and employee records management. - Manage recruiting and hiring pipelines from job postings through offers, scaling hiring plans as new markets open. - Maintain accurate employee records and system integrity across HR tools such as Gusto, Jobber, and others; conduct regular audits and data reconciliation. - Serve as the first point of contact for employee inquiries, resolving payroll and scheduling issues, and providing bilingual support to field teams (English/Spanish). - Drive process improvements by diagnosing root causes of discrepancies, updating workflows, checklists, and training to ensure consistency and scalability.

Slate, a leader in facilities services for over two decades, is renowned for its commitment to quality and innovation. With a team of 250+ professionals and a national portfolio, Slate consistently exceeds industry standards, as recognized by ISSA. As Head of People Operations, you will play a pivotal role in supporting our hourly workforce across multiple markets, ensuring seamless HR operations and driving process improvements. Key responsibilities include: - Own end-to-end HR operations for an hourly workforce, including onboarding, payroll, benefits administration, compliance, and employee records management. - Manage recruiting and hiring pipelines from job postings through offers, scaling hiring plans as new markets open. - Maintain accurate employee records and system integrity across HR tools such as Gusto, Jobber, and others; conduct regular audits and data reconciliation. - Serve as the first point of contact for employee inquiries, resolving payroll and scheduling issues, and providing bilingual support to field teams (English/Spanish). - Drive process improvements by diagnosing root causes of discrepancies, updating workflows, checklists, and training to ensure consistency and scalability.

Slate, a leader in facilities services for over two decades, is renowned for its commitment to quality and innovation. With a team of 250+ professionals and a national portfolio, Slate consistently exceeds industry standards, as recognized by ISSA. As Head of People Operations, you will play a pivotal role in supporting our hourly workforce across multiple markets, ensuring seamless HR operations and driving process improvements. Key responsibilities include: - Own end-to-end HR operations for an hourly workforce, including onboarding, payroll, benefits administration, compliance, and employee records management. - Manage recruiting and hiring pipelines from job postings through offers, scaling hiring plans as new markets open. - Maintain accurate employee records and system integrity across HR tools such as Gusto, Jobber, and others; conduct regular audits and data reconciliation. - Serve as the first point of contact for employee inquiries, resolving payroll and scheduling issues, and providing bilingual support to field teams (English/Spanish). - Drive process improvements by diagnosing root causes of discrepancies, updating workflows, checklists, and training to ensure consistency and scalability.