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Partner Operations Lead
Location
California
Posted
36 days ago
Salary
0
Seniority
Senior
Job Description
Partner Operations Lead
Slate
• Own the end-to-end relationship with a major partner, serving as Slate’s single point of contact and primary escalation path at every level of the partnership. • Recruit, onboard, and manage a team of on-site Slate field representatives embedded at partner delivery locations, running daily standups to monitor operational health, surface issues, and unblock execution in real time. • Lead the partner’s operational readiness for launch, including site visits, facility assessments, staffing model alignment, and end-to-end process walkthroughs. • Develop and document the complete wrap fulfillment and installation workflow: from the kitting facility through partner receiving, VIN assignment, installation execution, and quality inspection, in collaboration with Operations, IT, and Digital teams. • Drive partner alignment on installation standards, pricing, SLAs, and quality criteria. • Own partner operations dashboards, tracking installation quality, throughput, defect rates, and SLAs, and driving corrective action when targets are missed. • Coordinate with Slate’s IT and Digital teams to build the integrations and digital workflows (order ID → wrap labeling → VIN assignment → installation tracking) that enable seamless fulfillment at scale. • Manage warranty claims and quality escalations from the partner channel, working with the partner to drive root cause resolution within defined SLAs.
Job Requirements
- Bachelor’s degree in Business, Engineering, Operations, or a related field.
- 6+ years of experience in field operations, partner or account management, or operations program management.
- Proven ability to stand up operations in a launch or startup context, building process and structure where little to none exists.
- Demonstrated experience building and leading field teams: setting priorities, running daily standups, and managing performance.
- Experience developing SOPs and end-to-end process flows from scratch and aligning cross-functional stakeholders.
- Comfort with data: able to define and track operational KPIs, interpret performance dashboards, and translate field metrics into actionable improvements.
- High tolerance for ambiguity and a bias toward action; able to independently prioritize and execute without a fully defined playbook.
- Willingness to travel frequently to partner sites during launch and ongoing ramp phases.
- Nice to Have: Experience in automotive aftermarket, fleet operations, vehicle services, or logistics.
- Experience standing up operations at a 3rd party/partner facility (e.g., automotive dealership, distribution center, service center).
- Experience coordinating IT or systems integrations between operational partners (e.g., order management, scheduling, inventory, or labeling systems).
Benefits
- Equal Employment Opportunity and Affirmative Action employer
- Reasonable accommodation for qualified individuals with disabilities in job application procedures
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