• Define and implement release schedules, ensuring that deadlines and business needs are met. • Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time. • Oversee the full release lifecycle, from planning and development to deployment and post-release support. • Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact. • Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle. • Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business. • Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support. • Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned. • Provide regular updates on the status of releases and the impact of upcoming changes to business operations. • Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction. • Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers. • Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions. • Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices. • Oversee version control and configuration management processes to maintain consistency and traceability across releases. • Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline. • Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.

• Own and operate Fleetio's Deal Desk function end-to-end — including deal review, approval routing, and exception management — while continuously improving the systems and processes that support deals at every size and level of complexity • Own the commercial policy framework, including discount guardrails, approval matrices, and escalation paths that allow Sales to move fast with the right controls • Serve as a senior commercial advisor to Sales, Partnerships, and executive leadership on complex, strategic, and non-standard deals — bringing independent commercial judgment and clear recommendations, not just process facilitation • Support the full commercial lifecycle by reviewing new business, expansion, and renewal deals, ensuring consistent application of pricing policies and approval workflows across all GTM motions • Analyze pricing, discounting, and deal performance data trends to surface opportunities for productivity improvements • Leverage AI and automation tools to automate deal review triage, summarize non-standard contract terms, generate pricing scenario models, and reduce manual approval coordination • Collaborate with the Partnerships teams to develop the commercial framework for partner-sourced and partner-influenced deals, including deal registration, pricing rules, and margin structures • Define and report on internal metrics for the Deal Desk function — including deal approval SLAs and ARPU floors — and use data to continuously raise the bar on both speed and deal quality

• Preparing reports and maintaining records of work accomplishments, quality metrics, and administrative activities • Coordinating the preparation, presentation, and communication of work-related information to leadership • Developing, implementing, and maintaining quality assurance and quality control programs • Monitoring transaction processing and customer service standards throughout the business lifecycle • Conducting financial analyses, operational evaluations, and quality assessments • Planning and performing internal audits to ensure compliance with contractual and operational requirements • Serving as the primary point of contact for external inspections, audits, and compliance reviews • Identifying process improvement opportunities and recommending corrective actions • Collaborating with program leadership to maintain operational excellence and continuous improvement • Performing other duties as assigned • This position is primarily remote. Travel may be required, including occasional short-notice travel, to support operational and contractual requirements.

• Engage and develop existing partners along their journey through appropriate partnership models and strategies • Evaluate, attract, and engage new partners • Facilitate joint strategy development and planning with partners across sales, marketing, resource management, and implementations • Build and maintain relationships with a portfolio of partners, as well as internal groups • Identify and action steps needed to ensure partners meet jointly agreed sales goals • Identify and engage new prospect channel partner opportunities to develop new markets • Track and manage partner performance • Lead partner strategy, pipeline, and performance meetings • Track and manage partner sales opportunities, liaising between internal sales/account management/professional services team members and external partner leads • Draft and negotiate agreements with partners to ensure they are aligned with company requirements and all relevant client and alliance agreements • Liaise with internal and external implementation teams to transition knowledge and resolve escalated issues within partner portfolio, as needed • Contribute to continued program growth through initiatives around process improvement. • Attend trade shows, events and onsite business meetings as needed, including some overnight travel, up to 20%