Skydio is the leading U.S. drone manufacturer and world leader in autonomous flight.
Drone Platform Integration, Network Support Engineer
Location
United States
Posted
8 days ago
Salary
$103K - $145K / year
Seniority
Senior
Job Description
Drone Platform Integration, Network Support Engineer
Skydio
• Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs. • Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy. • Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues. • Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. • Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques. • Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. • Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
Job Requirements
- 4+ years experience configuring, troubleshooting and supporting enterprise-level public/private Cloud infrastructure including cellular/wireless/ethernet networks, platform services, and REST integration in both civilian and/or military settings.
- State/local government and/or military UAS operations and flight experience is a plus.
- Experience in public safety information systems used in Police and Fire dispatch centers, including software and hardware equipment and various mission-critical interfaces and applications is a plus.
- Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
- Motivated self-starter with proven interpersonal and written communication skills.
- Solid technical troubleshooting and problem-solving skills and escalation issue management.
- Strong desire and ability to independently learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
- Experience working with Salesforce Service Cloud, Jira, and Palantir is a plus.
- Experience with CLI and scripting languages such as Bash, PHP, Python and Linux operating systems is required.
- Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks to accelerate troubleshooting/root cause identification.
- High sense of and ability to “own the problem” while collaborating with others.
- Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman.
- Hands-on experience with a variety of network diagnostic tools including OS functions, wireshark, and WiFi congestion analyzers.
- Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.
- Be able to travel up to 20% of the time.
Benefits
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
- Group health insurance plans
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