Role Description
Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Reservations Agent For Booking.com position in Greece. In this dynamic role, you will serve as the primary point of contact for Dutch-speaking travellers navigating the Booking.com platform, delivering seamless customer service that elevates every aspect of the travel experience.
Key Responsibilities
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Handle inbound contacts from Dutch-speaking travellers via phone, email, and live chat, providing accurate and timely assistance regarding reservations, bookings, and travel itineraries on the Booking.com platform.
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Assist customers with new reservations, modifications, cancellations, and special requests, ensuring every interaction reflects the highest standards of hospitality and professionalism.
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Investigate and resolve customer complaints or issues related to accommodation, payment discrepancies, or booking errors, delivering swift and satisfactory outcomes for all parties involved.
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Liaise effectively with hotels, property partners, and third-party travel suppliers on behalf of Dutch-speaking customers to confirm, amend, or escalate booking-related matters.
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Provide expert guidance to travellers on destination information, property amenities, cancellation policies, and travel documentation requirements.
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Accurately document all customer interactions, case notes, and resolutions within the CRM system, maintaining meticulous records in line with data compliance standards.
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Identify opportunities to upsell or cross-sell travel products and services, contributing to team performance targets and overall revenue goals within the travel industry.
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Collaborate with team leaders and quality assurance coaches to continuously improve service delivery, share best practices, and support a culture of excellence within the reservations department.
Qualifications
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Native or fluent Dutch language skills, both spoken and written.
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A valid EU passport or the legal right to work and reside within the European Union.
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A genuine passion for travel and a strong understanding of the online travel and hospitality industry, ideally with prior experience in a reservations, customer service, or travel agent capacity.
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Proficiency in English at a communicative level to collaborate effectively with international colleagues, management, and support teams.
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Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment, with excellent problem-solving skills and a customer-first mindset.
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Comfortable working remotely within Greece, with access to a reliable internet connection and a quiet, professional home working environment.
Benefits
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Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch-speaking jobs opportunity in Greece.
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Fully Paid Training programme designed to equip you with all the tools, product knowledge, and platform expertise needed to excel in the travel industry from day one.
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Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
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Fully Paid Relocation Package including your flight to Greece, airport transfer, and hotel accommodation upon arrival.
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Monthly Performance Bonus rewarding your dedication, productivity, and outstanding service delivery each and every month.
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2 Extra Salaries Per Year in the form of a 13th and 14th salary.
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And Much More — including ongoing career development opportunities, a vibrant international working environment, and the full support of the Mercier Consultancy Group team throughout your journey.
How to Apply
Are you ready to launch your international career and secure a coveted Dutch Speaking Reservations Agent For Booking.com position in Greece? Click Apply Now to submit your application and take the first step towards an extraordinary new chapter.