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Shop management software for auto repair shops.
QuickBooks Support Specialist
Location
Florida + 3 moreAll locations: Florida | Illinois | Texas | Wisconsin
Posted
130 days ago
Salary
$45K - $65K / year
Seniority
Junior
Job Description
QuickBooks Support Specialist
Shopmonkey
• Use your knowledge of both Shopmonkey and Quickbooks to help streamline accounting processes. • Assist customers with connecting and configuring Quickbooks to work with Shopmonkey along with questions regarding tax, payroll, invoices, and other financial areas relating to QuickBooks • Be a subject matter expert and escalation point for all Quickbooks related issues on the Customer Support team. • Demonstrate project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes • Use the voices of customer reports from multiple channels to identify and categorize customer issues • Provide follow-through and closed-loop feedback on problems/ opportunities that have been prioritized to be addressed • Proactively identify opportunities for change that will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
Job Requirements
- 1-3 years of experience with QuickBooks preferred, as well as Accounting experience
- A genuine curiosity & deep customer empathy for customer needs and analytical skills to discover customer problems and gather onboarding requirements
- Strong computer skills and ability to learn company products, techniques, and processes quickly in a training environment and have the ability to transfer learning to the work environment
- Ability to manage multiple priorities within a high volume and fast-paced environment and handle shifting priorities on a daily basis
- Work with the Customer Support Leadership to successfully address escalated concerns. Respond to complaints and service-related inquiries professionally and compassionately.
- Excellent analytical skills, ability to determine from a complex set of variables on how to resolve issues
- Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the Shops experience
Benefits
- $20 phone/internet monthly reimbursements
- Virtual activities and in-person meet-ups
- Laptop and super rad swag provided
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
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