Shaw

Role Description The Commercial Support Representative will act as a liaison, provide product and services support, and strategically and proactively resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Support Representative will be confident at troubleshooting and independently investigating issues when they may not have enough initial information to answer customer questions or resolve complaints. Manage competing high demand commercial projects for customers with critical timelines and a dedicated hands-on salesforce targeting excellent service standards, responsiveness and maintaining a high-level customer experience. - Connect with customers by listening to their needs and adapting those needs to a course of action that builds trust and satisfaction between Support Representative, customer, and Shaw. - Maintain a high level of workflow and keen multitasking skills to persevere through all channels necessary to retain customer satisfaction during projects. - Engage and leverage business partners such as inventory management, manufacturing, distribution, and sales to strategically make decisions that is in the best interest of the company and customer. - Foster a service mentality of above and beyond customer requirements. - Accountable for all aspects of the day-to-day business needs of assigned accounts for multiple product types and categories. - Yield positive results in an ever-changing environment by incorporating critical thinking in day-to-day tasks and problem-solving methods to reach customer satisfaction. - Collaborate with team members to ensure service remains seamless during short- and long-term absences. - Preserve team cohesion by uniting as one and acting as a team player in an environment that envelopes change, stress and success. - IT savvy that can set up equipment in their home and problem solve their own technical issues as needed. - Achieve and/or exceed departmental performance requirements. Qualifications - High School Diploma/GED - Two years of experience in a service environment. - Working understanding of multiple computer systems and sites proficiently. - Has a solution-focused mindset using critical thinking skills to enhance the customer and associate experience. - Ability to communicate, both verbally and written, with people at all levels of the corporation, in a clear and concise manner. - Maintain a professional virtual presence throughout each workday. - Ability to work overtime or weekends as required by business needs. Preferences - Knowledge of Shaw Online Live Order Entry and Order Modification, Glink and Salesforce.com - Call Center, flooring, logistics, and/or supply chain experience - Previous experience working in a remote work environment is a plus. - Project management experience preferred, with the ability to coordinate multiple priorities and manage timelines. - Account management experience preferred. Competencies - Communicate Effectively - Solve Problems - Build Customer Satisfaction - Manage Work Remote Work Requirements - Reliable Internet Connection: Must have a high-speed, wired internet connection (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions. - Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment. - Availability: Remote employees must be available to work during inclement weather, emergencies, and be open to mandatory overtime or schedule adjustments as needed. Location Remote Hourly Grade P17 Shift Hours 11:00am-8:00pm EST Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Role Description Configure and implement sales performance, incentive compensation, and supporting/related technologies to provide meaningful business solutions. - Provide day-to-day technical support of the critical business systems. - Solutions must optimize the user experience and adhere to the principles of agility, speed of delivery, ease of maintenance, and scalability. - Acquire and apply knowledge of Shaw’s transactional and organizational data to develop solutions and to provide on-demand analytics and reporting as needed. - Creatively apply knowledge and skills to prototype innovative solutions. - Contribute to a dynamic working environment by learning new skills and sharing knowledge with team members. - Configure solutions per design specifications. - Meaningfully participate in each phase of the project life cycle. - Adapt to changing requirements and priorities. - Prepare and update documentation of designs, requirements, changes, and training materials. - Participate in User Acceptance Testing. - Analyze, transform, and compare large volumes of data for modeling, analysis, and/or root-cause identification. - Contribute to maintaining a high standard of quality by producing reports to identify events, trends, or outlying data that require attention regarding technology systems and business outcomes. Qualifications - Bachelor’s degree. - Experience with Sales Performance Management / Incentive Compensation Management platforms or similar ERP / CRM enterprise applications. - Experience utilizing analytics tools and languages. - Experience with relational databases, SQL development, data integration, and data analysis. - Ability to analyze, transform, and compare large volumes of data (structured and unstructured). - Ability to develop reports which convey complex ideas in a clear, concise manner. - Effective communication skills. Requirements - Varicent (Comp software) experience preferred. - Advanced skills with office productivity applications (Microsoft Office), including scripting. - Proficient writing skills, including technical writing. Benefits - Interested in pursuing a career in business technology and business analytics. - Passion for delivering business application solutions. - Aptitude for analytical thinking and innovative problem solving. - Creative problem-solving skills. - Proactive, analytical, inquisitive. - Detail-oriented with exceptional attention to detail and accuracy. - Quick learner, ability to multitask, and adapt to a fast-paced work environment. - Strong interpersonal skills. - Act with a sense of urgency. - Self-motivated, creative, team player. - Able to manage and prioritize concurrent initiatives in a fast-paced and dynamic environment. - Committed to working collaboratively. Company Description Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces, and outdoor environments. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Role Description As a Sales Development Specialist, you will contribute to sales growth by partnering with Territory Managers, Account Managers, RVP & DVP (Sales Partners) to advance their sales strategies by: - Proactively identifying key players within targeted accounts. - Providing information to act strategically. - Enabling Sales Partners to increase customer-facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers and Sales Teams. As you develop in your role, you will be expected to: - Possess a thorough understanding of product knowledge, go-to market strategies, and customer service for your assigned geographic territory. - Generate business intelligence for accounts, contacts, and projects to help grow your territory's sales. - Act as a direct point of contact for your aligned sales team and liaise with Shaw’s Supply Chain partners. Qualifications - High School Diploma or GED. - Must have the ability to learn Salesforce and other Shaw systems. - Ability to work on Pacific Standard Time zone hours. - Must be self-motivated and possess good organizational skills. - Requires good communication and time management skills. - Must conduct oneself professionally both in the workplace and the community. - Accept assignments that require additional training. - Must be a team player. - Demonstrate Shaw’s Core Values: Honesty, Integrity, and Passion. - Ability to travel less than 10%. Requirements - 2+ years sales experience or B.S. in Marketing or related field (preferred). - Experience working in Salesforce (preferred). - Living in the assigned territory - Arizona, New Mexico, or Southern California (preferred). Benefits - Medical, dental, and vision insurance. - Life insurance and disability coverage. - Tuition reimbursement. - Employee assistance program. - Health savings account. - Paid Time Off. - Parental Leave. - 401K and Retirement Plans. - Product discounts for employees. Company Description Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.

Role Description As a Sales Development Specialist, you will contribute to sales growth by partnering with Shaw Contract Account Executives to advance their sales strategies by: - Connecting them with key players within targeted accounts. - Providing information to act strategically. - Enabling the account executive to increase customer facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers. As you develop in your role, you will be expected to: - Possess a thorough understanding of product knowledge, selling strategies, and customer service for your assigned geographic territory in the Southeast. - Find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. - Call on active projects and lower accounts based on AE's direction and selling strategy. Please note this is a fully remote position. Qualifications - High School education or equivalent. - 2+ years sales support experience. - Support up to 20 account executives at one time. - Located in Southeast United States. Requirements - CRM experience (Salesforce preferred). - Data/reporting tools (Excel, Tableau exposure). Benefits - Medical, dental, and vision insurance. - Life insurance and disability coverage. - Tuition reimbursement. - Employee assistance program. - Health savings account. - Paid Time Off. - Parental Leave. - 401K and Retirement Plans. - Product discounts for employees. - Adoption assistance. - Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations).

Role Description A North American leader in synthetic turf development, Shaw Sports Turf has more than 4,000 successful installations to its name, ranging from high school to college to professional surfaces. With quality and innovation at the heart of everything we do, we're always pushing the boundaries of innovation to develop advanced surfaces to optimize athlete performance, while prioritizing safety and sustainability. We are seeking a dynamic Territory Manager to cultivate strong relationships with new and existing end-use customers within the Maryland, DC, & Delaware market, as well as develop distributor, installation, and construction partners within the local market. The role requires presenting Shaw’s products, systems, and solutions to end users and key stakeholders, and educating architects and engineers on Shaw’s full range of offerings. Additionally, the Territory Manager is expected to proactively prospect for new project opportunities while maintaining a strong awareness of market activity within their assigned geographic area. - Use a consultative approach with end users, distributors, contractors, architects, engineers, etc. to select appropriate systems for their projects that fit within their usage requirements, budget, and time frame. - Establish / maintain relationships and grow distribution partners. - Give presentations to end-users, school boards, facilities management personnel, senior level stakeholders in athletic programs, architects, and engineers to educate them on how Shaw Sports Turf can benefit them in their facilities. - Travel throughout the assigned area to call on existing customers and prospect new customers to solicit business. - Build relationships with existing and new customers by entertaining such as lunches, dinners, or special events. - Attend Regional and National Conventions when required. - Establish a presence and relationship with end-use networking groups in your territory. - A full understanding of the product line, procurement processes, and sports field construction is essential. - Must be motivated and comfortable working in a remote environment with a widespread support team stretching multiple time zones. - Must be able and competent to work with and manage territory through CRM (Customer Relationship Management) tools such as Salesforce.com and other digital environments. - The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner. - Must be able to understand basic biomechanics and sports science principles and how they relate to sports turf systems while being able to communicate those to customers concisely. - Must be able to operate in complex and long sales processes using a solutions mindset and with a reasonable amount of autonomy. Qualifications - High School Diploma/GED. - 5 years previous outside sales experience or qualified sales training program completion. - 50% to 75% Travel required. - Must reside within territory. Preferred - Bachelor’s degree. - Experience in athletic field construction or comparable. - Experience selling in the public sector. - Experience in the athletic industry. Competencies - Build Customer Satisfaction. - Initiate Action. - Deliver Compelling Communication. - Build Trusting Relationships. Benefits - Medical, dental, and vision insurance. - Life insurance and disability coverage. - Tuition reimbursement. - Employee assistance program. - Health savings account. - Paid Time Off. - Parental Leave. - 401K and Retirement Plans. - Product discounts for employees.

Role Description As a Sales Development Specialist, you will contribute to sales growth by partnering with Patcraft Account Executives to advance their sales strategies by connecting them with key players within targeted accounts, providing information to act strategically, and enabling the account executive to increase customer facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers. Please note this is a fully remote position. As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, selling strategies, and customer service for your assigned geographic territory. You will be expected to find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. You will be responsible for calling on active projects and lower accounts based on AE's direction and selling strategy. Sales Support Responsibilities - Training and Development: Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use. - Reporting and Analysis: Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information. - CSI Maintenance: Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity. - Temporary AM Stand In: Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed. - Marketing Collaboration: Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales. - Sales Initiatives: Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth. - Price List Management: Manage dealer price lists, including inputting ESP and Diverzify data accurately. - SFDC Maintenance: Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting. - Backup Support: Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement. - Customer Onboarding: Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process. - Pricing and Product Management: Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities. - Team Support: Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage. - Claims Management: Handle and resolve customer claims efficiently, providing appropriate solutions. - Product Recommendations: Provide expert recommendations for replacement products based on customer needs and preferences. - Customer Service Liaison: Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction. - Event Coordination: Organize and coordinate Lunch & Learn sessions to promote products and services. BDA Responsibilities - Conduct basic market research to assist Account Executives in finding potential business opportunities. - Contact Research through Zoom info to find basic contact info for targeted end-users. - Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps. - Document customer insights for the sales team to use during appointments. - Log leads and update project status within the territory. Qualifications - High School education or equivalent. - 2+ years sales support experience. - Support up to 20 account executives at one time. - Located in Eastern standard time zone. Preferred - CRM experience (Salesforce preferred). - Data/reporting tools (Excel, Tableau exposure). Competencies - Execute Action Plan. - Influence Others. - Initiate Action. - Deliver Compelling Communication. - Build Trusting Relationships. Benefits - Medical, dental, and vision insurance. - Life insurance and disability coverage. - Tuition reimbursement. - Employee assistance program. - Health savings account. - Paid Time Off. - Parental Leave. - 401K and Retirement Plans. - Product discounts for employees. - Adoption assistance. - Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations). Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM. Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Role Description This role strengthens Shaw Industries’ commercial flooring brand presence across Latin America by leading strategic/global account relationships and serving as the bridge between U.S.-based account stakeholders, aligned dealer partners, and local end-users. The VPSA is accountable for protecting and expanding existing business while driving gross margin and volume growth through disciplined account planning, opportunity mapping, and field execution for corporate workplace and similar end-user accounts. The role is home-based (U.S. strongly preferred; Miami/Atlanta ideal), with flexibility for select Latin American locations such as Chile or Brazil, and requires regular travel across Latin America and the Caribbean to build coverage, maintain dealer engagement, and advance priority pursuits. Responsibilities - Responsible for the strengthening of the Shaw Industries Commercial Brand (Shaw Contract and Patcraft) presence throughout Latin America. - Coordinate sales planning, account management, and business development with Latin American, International Global Accounts, and Sales Management Teams to leverage our opportunity with these accounts. - Communicate and coordinate all activities related to Global and Strategic accounts with Commercial Account Executives, Global VPSAs, aligned dealers, and Marketing Management across all brands. - Establish new Global and Strategic Accounts; expand and protect existing relationships and realize full potential with current Global & Strategic Accounts. - Research and map current and new Global & Strategic Accounts; serve as the communication conduit for Global & Strategic Accounts across the company. - Act as a catalyst and multiplier for non-hospitality selling segments for Shaw Industries (e.g., corporate workplace, healthcare, retail, etc.). - Establish relationships, communication, and engagement with sales management and salespeople across all brands, ensuring consistent alignment between U.S. account leadership, local dealers, and end-users. - Coordinate meetings, presentations, and training with our aligned dealers; serve as an educator to dealer partners and internal teams on product launches, positioning, and market opportunities. - Utilize sales automation tools and processes to track projects ordered directly from Shaw as well as from local service providers in the market. - Be involved with RFPs, contracts, and agreements strategically. - Travel throughout Latin America to build relationships and market coverage; maintain consistent engagement rhythms with aligned dealer partners (e.g., regular monthly/bi-monthly touchpoints) and share actionable market intelligence back to leadership. Qualifications - Three or more years of commercial interiors industry experience working with Architectural Design Firms, product distribution channels and Multinational Companies. - Selling experience with sales performance growth history. - Leadership and lateral influence skills are necessary. - Ability to travel throughout Latin America. - Fluent in Spanish and English. - Comfortable presenting to dealer partners, A&D audiences, and end-users; able to adapt style across executive boardroom and field environments. - Demonstrated ability to build trusting relationships across diverse cultures and stakeholder groups; coachable with an inclusive, servant-leadership approach. Requirements - Formal college level education preferred. - Experience in a role managing Global Accounts / Strategic Accounts within Latin America, including coordination with U.S.-based global account stakeholders. - Proven ability to build “multiplier” networks through distribution/dealer partners and internal account teams to expand reach in-market. - Background in commercial interiors categories such as flooring, furniture, walls, acoustics, or related solutions sold through A&D and dealer/importer channels. - Track record supporting large pursuits (RFPs, contracts, strategic agreements) and translating opportunity into dealer + end-user execution. - Location flexibility: U.S.-based strongly preferred (Miami ideal), with openness to Brazil or Chile; other Latin America locations may be considered. - Adaptable communication skills and executive presence: resilient, culturally fluent, and able to earn credibility quickly with a variety of audiences through C-level. Competencies - Influence Others - Drive Results - Build Trusting Relationships - Coach and Support Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM. Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Role Description Enhance the Residential business segment's value proposition by consistently delivering exceptional customer experiences. This involves efficiently processing orders, offering tailored solutions, supplying precise information, and proactively addressing any arising issues. - Create meaningful interactions for both our customers and the sales team by exemplifying professionalism, empathy, and a customer-focused approach. - Serve as the first point of contact between our company and our customers in a fast-paced, changing, and growing business. - Strive to maintain a first call resolution (no holds/ no transfers) on each interaction. - Utilize Salesforce.com (or other CRM solution) to log all interactions. - Utilize resources to resolve all customer issues including Distribution, Planning, Sourcing, and Product systems. - Exceed measurement goals by maintaining an elevated level of proficiency of process and performance while managing a high volume of interactions via a variety of multimedia channels (i.e. telephone, e-mail, etc.). - Enhance our organization’s reputation by heightening customer satisfaction through prompt, efficient and courteous service. - Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; collaborating on unresolved problems. - Integrate personal ownership of service that adds value to customer interaction and the relationship with our company. - Maintain a level of professionalism in all oral and written communication. Qualifications - High School Diploma required. - Currently proficient in Order Entry platform. - Knowledge of MS365. - A strong candidate will be technically savvy and comfortable operating several applications simultaneously (a mainframe and PC Windows-based environment, including electronic mail systems). - Exhibit high level of patience, service commitment and initiative to solving problems. - Must have a strong work ethic and sound work habits including good attendance, goal driven to exceed expectations and strong service mentality toward customers. Requirements - Communicate Effectively. - Build Customer Satisfaction. - Apply Work Standards. - Solve Problems. - Adapt and Change. Remote Work Requirements - Reliable Internet Connection: Must have a high-speed, wired internet connection (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions. - Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment. - Availability: Remote employees must be available to work during inclement weather, emergencies, and be open to mandatory overtime or schedule adjustments as needed. Benefits - Medical, dental, and vision insurance. - Life insurance and disability coverage. - Tuition reimbursement. - Employee assistance program. - Health savings account. - Paid Time Off. - Parental Leave. - 401K and Retirement Plans. - Product discounts for employees. - Adoption assistance. - Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations). - And much more. Company Description Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Role Description This position coordinates the day-to-day aspects of compliance for our Residential Business. The Compliance Coordinator requires a high level of detail and ability to gather, analyze, and provide accurate and complete information in an organized manner on a variety of product types. It focuses on monitoring and enforcing Minimum Advertised Pricing (MAP), maintaining authorized customer records, supporting strategic-account contract and portal administration, and ensuring customer documentation and processes meet company, customer, and regulatory requirements. - Apply the MAP, Minimum Advertised Pricing policy for Shaw’s Residential brands by daily monitoring of the marketplace and applying the set policy for each brand by utilizing a price monitoring software. - Assist with building and maintaining the authorized customer database while identifying non-authorized users of Shaw brands and trademarks in our Prowl system. - Create and maintain internal service level agreements ensuring that these are reviewed and updated quarterly by CX Leadership and aligned with our Residential Strategy. - Serve as the Strategic Accounts Records Management Coordinator to assist the Records Management Administrator in creating and maintaining a records management system. - Define and communicate management controls to properly retain records for strategic accounts business and compliance requirements while providing consistent and systematic destruction of those records once retention periods have expired. - Analyze contractual agreements for all Strategic Accounts within our ONIT system. - Serve as an administrator of strategic account customer portals to ensure compliance with customer requirements, assisting the team with customer portal issues, researching missing data, completing customer documents, and uploading assets into their portals. - Assist with ensuring compliance with company and customer requirements relating to legal agreements, claims management, order fulfillment processes, customer product packaging requirements, product specification data and digital assets, and EDI / B2B transaction processing. - Review all strategic account customer documents to ensure they are in compliance with regulations and order requirements. - Provide a method to identify records being retained and allow for more efficient access to those records. - Protect confidential, privileged, and vital records. - Document and create procedures for Strategic accounts as needed. Qualifications - High School/GED required - Proficient and experienced in Microsoft Office Package required (Word, Excel and PowerPoint). - Business acumen (internal and industry) to understand how to gather and present needed data. - Ability to work within Shaw systems (Shaw Online Live, Salesforce.com, GLink, Widen, etc.) - Must communicate well both verbally and in writing. Requirements - Preferred: Salesforce - Bachelor's degree - This is a fully Remote position, but must work on Eastern Standard Time. Benefits - Medical, dental, and vision insurance - Life insurance and disability coverage - Tuition reimbursement - Employee assistance program - Health savings account - Paid Time Off - Parental Leave - 401K and Retirement Plans - Product discounts for employees - Adoption assistance - Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

Role Description As a CSR you will work within the Commercial Customer Service sector supporting the EMEA businesses. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing, and customer service management team. As a Shaw Representative, you will strive to deliver a world class customer experience with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement. - Perform all order entry, maintenance, and enquiries along with other duties as assigned. - Communicate with customers to confirm order and delivery details. - Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer. - Monitor orders and inventory positions as needed to maximize service and reduce inventory and inventory handling costs. - Analyze stock positions and proactively address concerns for customers. - Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary. - Make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures. - Seek to understand and anticipate the unique needs of customers. - Responsible for maintaining a professional relationship with customers. - Create a positive customer experience through professionalism, knowledge, and effort by creating a climate in which the customer has confidence in all that we do. - Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practice with other team members. - Analyze job related information and make decisions based on previous experience. - Use good judgement to control call interaction and strive for First Contact Resolution. - Personally promote a positive work environment by exemplifying honesty, integrity and passion. - Professionally represent the company brand in all interactions and correspondence. - Process sample requests from customers, architects, designers. - If required, send samples to customers, architects, and designers for the region. Qualifications - A desire to deliver world-class customer service. - Strong attention to detail. - Clear, professional and concise communication skills; written and verbal. - Must have proficient adaptable computer skills. - Basic mathematical skills. - Excellent organizational and time management skills. - The ability to think outside the box. Requirements - 1-2 years Customer Service experience - within a sales or service environment. Required Competencies - Communicate Effectively. - Build Customer Satisfaction. - Manage Work. - Learn & Apply. Benefits - Competitive salary package including pension allowance. - Travel allowance. - Ability to work remotely. - Work Shift: 7.5 hour day shift. Company Description Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.