Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Commercial Support Representative
Location
EST (UTC-5)
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Commercial Support Representative
Shaw
Role Description The Commercial Support Representative will act as a liaison, provide product and services support, and strategically and proactively resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Support Representative will be confident at troubleshooting and independently investigating issues when they may not have enough initial information to answer customer questions or resolve complaints. Manage competing high demand commercial projects for customers with critical timelines and a dedicated hands-on salesforce targeting excellent service standards, responsiveness and maintaining a high-level customer experience. - Connect with customers by listening to their needs and adapting those needs to a course of action that builds trust and satisfaction between Support Representative, customer, and Shaw. - Maintain a high level of workflow and keen multitasking skills to persevere through all channels necessary to retain customer satisfaction during projects. - Engage and leverage business partners such as inventory management, manufacturing, distribution, and sales to strategically make decisions that is in the best interest of the company and customer. - Foster a service mentality of above and beyond customer requirements. - Accountable for all aspects of the day-to-day business needs of assigned accounts for multiple product types and categories. - Yield positive results in an ever-changing environment by incorporating critical thinking in day-to-day tasks and problem-solving methods to reach customer satisfaction. - Collaborate with team members to ensure service remains seamless during short- and long-term absences. - Preserve team cohesion by uniting as one and acting as a team player in an environment that envelopes change, stress and success. - IT savvy that can set up equipment in their home and problem solve their own technical issues as needed. - Achieve and/or exceed departmental performance requirements. Qualifications - High School Diploma/GED - Two years of experience in a service environment. - Working understanding of multiple computer systems and sites proficiently. - Has a solution-focused mindset using critical thinking skills to enhance the customer and associate experience. - Ability to communicate, both verbally and written, with people at all levels of the corporation, in a clear and concise manner. - Maintain a professional virtual presence throughout each workday. - Ability to work overtime or weekends as required by business needs. Preferences - Knowledge of Shaw Online Live Order Entry and Order Modification, Glink and Salesforce.com - Call Center, flooring, logistics, and/or supply chain experience - Previous experience working in a remote work environment is a plus. - Project management experience preferred, with the ability to coordinate multiple priorities and manage timelines. - Account management experience preferred. Competencies - Communicate Effectively - Solve Problems - Build Customer Satisfaction - Manage Work Remote Work Requirements - Reliable Internet Connection: Must have a high-speed, wired internet connection (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions. - Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment. - Availability: Remote employees must be available to work during inclement weather, emergencies, and be open to mandatory overtime or schedule adjustments as needed. Location Remote Hourly Grade P17 Shift Hours 11:00am-8:00pm EST Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
Call Center Advisor / Customer Service + Cross-selling
NetCallNetcall Group fue fundada en el año 2000 con el propósito de ofrecer servicios y productos de alta calidad para el sector de telecomunicaciones, tanto en el Perú como a nivel internacional. A lo largo de más de 20 años, nuestro alcance y portafolio de servicios han evolucionado de manera constante, adaptándonos a las necesidades de nuestros clientes y a las dinámicas de un sector en permanente transformación. Actualmente, colaboramos con compañías líderes de diversos rubros y ofrecemos una amplia gama de soluciones diseñadas para atender las demandas de un mercado cada vez más exigente.
Role Description ASESOR DE ATENCIÓN AL CLIENTE Y CROSSELING ENTEL PERÚ - CAMPAÑA INBOUND 100% REMOTO - Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). - Al término de la atención se debe abordar y cerrar la venta sugerida. HORARIO DE TRABAJO (FULL TIME): - Lunes a Domingo (Descanso Rotativos) - 8 hrs de gestión + Break - Turnos Disponibles: AM: 06:00 a.m. a 06:00 p.m. Qualifications - Secundaria completa - Disponibilidad para laborar de manera 100% remota - Contar con herramientas para gestión remota: - Procesador Intel Core i3 en adelante (a partir de 6ta generación), Ryzen 3 en adelante o AMD8 en adelante - Internet cableado 50 mbps - Memoria RAM 8 GB - Disco sólido (SSD) - Headsets y cámara web - Con experiencia en ventas o atención al cliente en CALL CENTER Benefits - Ingreso directo a planilla completa DESDE EL PRIMER DÍA (CTS, GRATIFICACIÓN, ASIGNACIÓN FAMILIAR, ETC) - Sueldo básico + Variable + Comisiones por venta. - Línea de carrera desde el 3er mes. - Convenios educativos y descuentos corporativos - Modalidad: 100% remoto Company Description Desde el año 2000, Netcall Group brinda soluciones de calidad en telecomunicaciones en el Perú. Hoy contamos con más de 1,300 colaboradores y somos socios estratégicos de Entel, especializados en ventas y postventa, comprometidos en superar los objetivos de nuestros clientes.
Atención al Cliente – Call Center, Turno Tarde, Capacitación Pagada, Incentivos
Netcall GroupTransformamos procesos empresariales con soluciones BPO personalizadas, ágiles y confiables para nuestros clientes.
• Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). • Al término de la atención se debe abordar y cerrar la venta sugerida.
• Contactar a clientes para fidelizarlos y así retenerlos • Brindándole el beneficio que le ofrece otro operador
Danish Speaking Travel Support Representative
Cross Border Talents🌎 Your international recruitment partner for hard to find professionals and jobs all over the globe.
Role Description We are seeking fluent Danish speakers to join an exclusive, fully remote team supporting a premier global digital travel platform. In this position, you will go beyond basic customer service to deliver top-tier hospitality and travel planning. Working remotely from anywhere in Greece—from bustling cities like Athens to peaceful Mediterranean islands—you will serve as a personal digital concierge for Danish travelers. You'll assist with international reservations, schedule modifications, and advanced booking tools. No previous travel or hospitality experience? We've got you covered. Our brand academy offers complete, fully paid training to equip you with the expertise needed to excel. Core Responsibilities & Guest Experience - Tailored Reservation Support: Assisting Danish clients with intricate trip itineraries, high-end hotel arrangements, and specialized service updates. - Technical & Platform Guidance: Helping users navigate our modern booking software, mobile app features, and self-service account tools. - Travel Disruption Resolution: Promptly arranging alternative options and schedule fixes to keep client trips running seamlessly. - Professional Communication: Interacting with travelers via phone, email, and live chat using clear, polished, and professional Danish. - Data & Account Management: Accurately updating client profiles and booking details in our system to foster customer loyalty and seamless future journeys. Qualifications - Danish: Full fluency (C1/C2 level) to provide an exceptional service experience. - English: Strong working knowledge (at least B2 level) for internal team communications and training sessions. - Service Mindset: A strong aptitude for hospitality, with a calm, polite, and confident communication style. - Tech Savviness: Ease in working across multiple digital platforms and an interest in modern e-commerce tools. - Remote Independence: The focus, self-motivation, and dedicated home workspace required to thrive in a 100% virtual setting. Requirements - Relocation Package to Greece: For candidates moving from abroad, we offer a complete relocation support package to ensure a seamless transition. - Covered Travel: Your flight ticket to Greece is fully funded by the company. - Temporary Housing: Four weeks of company-provided accommodation while you find a permanent home. - Administrative Setup: Full assistance with local paperwork, including help obtaining your Greek tax ID (AFM) and social security details. Benefits - Competitive Pay: An excellent salary structure featuring 14 monthly payments per year, plus performance-based bonuses. - Day-One Benefits: Private medical, dental, and life insurance starting on your first day. - Career Growth: Clear, defined paths for advancement into team lead, managerial, or specialized internal roles. Ready to Apply? If you want to build your career while living the remote lifestyle in scenic Greece, click "Apply Now" and submit your English CV today!
