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Servbank

Servbank is a different kind of company. We do business in a different way. And we’re on a mission to Grow Happiness.

Learning & Development Trainer – Banking Operations

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

18 hours ago

Salary

$54.8K - $64.1K / year

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Learning & Development Trainer – Banking Operations

Servbank

• Develop and deliver training programs focused on banking operations, including products, systems, policies, and regulatory requirements. • Partner with subject matter experts across Operations, IT, and Compliance. SMEs own the process, and then this role is responsible for turning that into clear, scalable training and driving adoption. • Collaborate with leaders across operations, mortgage servicing, banking, and compliance to identify skill gaps and implement targeted training solutions. • Create and maintain training materials such as presentations, job aids, and procedural documentation aligned with banking practices and audit requirements. • Monitor new hire onboarding progress and ongoing course completion through the LMS, ensuring timely compliance with required training. • Reinforce learning through follow-up engagement, coaching, and feedback to support knowledge retention and performance improvement. • Assist in developing training initiatives to support process changes, system updates, and new banking regulations. • Support reporting and tracking of training completion, helping ensure readiness for audits and regulatory reviews.

Job Requirements

  • 2-5+ years experience training on operational processes or systems in a banking or financial services environment preferred
  • Familiarity with banking operations, policies, and regulatory requirements, including Fiserv systems.
  • Experience developing training materials, including presentations, job aids, and procedural documentation.
  • Strong facilitation and presentation skills, with the ability to train both in-person and virtually.
  • Proficiency in technical writing, with the ability to clearly document policies and procedures.
  • Strong communication, organization, and attention to detail, with the ability to manage multiple priorities.
  • Comfortable collaborating with cross-functional teams, including operations, compliance, and leadership.
  • Proficiency in Microsoft Office Suite; familiarity with eLearning tools is a plus.
  • Alignment with Servbank’s core values and a passion for employee development.

Benefits

  • Professional development opportunities

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