• Be directly responsible for the end-to-end dispute and chargeback lifecycle. • Ensure timely and accurate processing of all dispute claims, adhering to card scheme rules (Visa) and regulatory timelines. • Develop and implement strategies to optimize chargeback win rates and minimize financial exposure. • Act as the primary point of contact for the customer support team on complex cases. • Develop, implement, and continuously refine card fraud prevention strategies. • Manage and optimize fraud detection systems and tools, including real-time monitoring and alert management. • Collaborate with Product and Engineering teams to integrate fraud prevention measures into new and existing card features. • Responsible for the implementation, configuration, and optimization of 3D Secure protocols for e-commerce transactions. • Ensure compliance with Strong Customer Authentication (SCA) requirements and other relevant regional regulations. • Design, implement, and maintain fraud risk rules within Gnosis Pay's fraud management systems (e.g., rule engines, machine learning models). • Conduct regular analysis of fraud trends to proactively adjust risk rules and detection parameters. • Develop and maintain comprehensive fraud and dispute reporting dashboards and metrics. • Provide regular, insightful reports to senior management on fraud losses, chargeback rates, dispute trends, and prevention effectiveness.

Role Description The RCM Supervisor is a working, player-coach leader responsible for the day-to-day performance, development, and quality output of our Benefit Verification & Prior Authorization Specialists and our Accounts Receivable Specialists. This is a hands-on role: you'll spend meaningful time in the work itself — running BVs, pushing tough prior authorizations across the finish line, chasing complex AR, and modeling what great looks like for the team. You'll report to the Director of Revenue Cycle Management and partner closely with our RCM Account Managers, our customers, and cross-functional leadership. What You'll Do - Lead your team as a working supervisor. - Run regular team huddles, weekly 1-1s, performance conversations, and the coaching rhythm that turns specialists into experts — while rolling up your sleeves and doing the work alongside them when the situation calls for it. - Be an expert in the craft. - Set and uphold the bar. - Develop the team. - Support the reporting process. - Partner with customers when needed. - Build and improve process. - Lead AI adoption on the team. Qualifications - A deep expert in BV, PA, and AR follow-up. - An experienced supervisor of remote teams. - A working leader, not a desk leader. - Metrics-fluent. - AI-forward. - Energized by startup pace. - Tech-savvy and curious. - A strong communicator. Strong Pluses - Candid Health experience — significant differentiator. - Behavioral health or interventional psychiatry billing (TMS, Spravato, ketamine) — the biggest bonus. - Experience with the "Spravato With Me" portal. - Experience ramping a remote or offshore RCM team through a growth phase. Logistics - Location: Fully remote, US-based required (any US time zone). - Comp: Competitive base. - Visa sponsorship: Not available for this role. - Start date: ASAP. How to Apply Apply through our careers page. In your application, please include a short note (3–5 sentences) responding to one of the following — whichever you have a better story for: - One way you've used AI (Claude, Gemini, or another tool) in your RCM work — what the problem was, what you did, and what changed. - One example of thriving in a fast-paced, ambiguous environment — a situation where you adapted quickly, figured it out without a playbook, or led your team through change. We read these carefully. They help us understand how you communicate, how you think, and how you show up. Compensation $90,000 - $110,000 a year depending on experience. The reasonably estimated national salary range for this position is between $90,000 and $110,000 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate’s experience and local cost of labor. Benefits In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including: - Healthcare. - Dental. - Vision. - Generous family leave. - FSA/DCFSA. - Mental health benefits. - A 401(k) plan. - Flexible paid time off. Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills we’ve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.

Role Description The Senior, Omni Operations Strategies develops and executes strategies that enhance both the customer and colleague experience across Macy’s stores and digital channels. The role drives operational excellence by simplifying store processes, improving execution, and identifying opportunities to increase sales and profitability while reducing complexity for store teams. The position partners closely with store leadership and cross-functional corporate teams, including Store Operations, Supply Chain, Customer Experience, Digital, Finance, Technology, and Corporate Communications. The Senior, Omni Operations Strategies influences enterprise strategy, ensures successful in-store execution, and collaborates with key stakeholders to improve store practices, define technology requirements, and deliver solutions that elevate customer satisfaction and business performance. What You Will Do - Identify and develop strategies and best practices to evolve store operational requirements, including workload execution, store fulfillment processes, and omni order management, to deliver a seamless customer experience. - Partner with store leadership to identify customer and colleague pain points and implement process simplification, operational improvements, and technology enhancements that reduce friction across the shopping journey. - Serve as the business owner for initiatives that improve fulfillment speed, order accuracy, inventory integrity, and overall service levels, including defining and prioritizing system enhancements to support these outcomes. - Lead RFID-related process improvements by partnering with key stakeholders to enhance inventory accuracy and strengthen fulfillment and pickup execution. - Engage cross-functional stakeholders within and beyond the Stores organization to identify and implement strategic enhancements that improve customer experience, store fulfillment capabilities, and process efficiency. - Conduct regular store visits to observe execution, validate adherence to processes, and identify continuous improvement opportunities across workload management, RFID, and store fulfillment operations. - Apply strong analytical skills to translate operational data into actionable insights using tools such as Excel and Power BI. - Maintain regular, dependable attendance and punctuality. - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. - In addition to the essential duties mentioned above, other duties may be assigned. Qualifications - Demonstrated ability to develop and execute omni-channel operational strategies that enhance customer and colleague experiences across stores and digital channels while driving sales and profitability. - Proven capability to identify operational pain points and implement process simplification and execution improvements that reduce complexity and friction for store teams. - Strong expertise in store fulfillment, omni order management, and service execution, with a track record of improving fulfillment speed, order accuracy, and overall service levels. - Strong analytical skills, including the ability to interpret complex operational and financial data and translate insights into action using tools such as Excel and Power BI. - Demonstrated ability to partner effectively with Store Operations, Supply Chain, Customer Experience, Digital, Finance, Technology, and Communications to drive aligned, enterprise-level solutions. - Ability to conduct regular store visits to observe execution, validate adherence to processes, and identify continuous improvement opportunities across workload management and fulfillment operations. - Excellent written and verbal communication skills with the ability to influence outcomes, align stakeholders, and drive results through collaboration without direct authority. - Strong organizational skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment while maintaining attention to detail and execution rigor. Requirements - Bachelor’s degree or equivalent work experience in a related field is encouraged to apply. - 5-7 years of related experience preferred. - Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. - Occasionally required to move about the workplace and reach with hands and arms. - Requires close vision. - Able to work a flexible schedule based on department and company needs. - Able to travel ~10%. Benefits - Dynamic, inclusive environment with competitive pay and benefits. - Comprehensive health and wellness coverage. - 401(k) match to invest in your future. - Paid time off and eight paid holidays. - Continuous learning and leadership development opportunities. - Merchandise discounts. - Performance-based incentives. - Annual merit review. - Employee Assistance Program with mental health counseling and legal/financial advice. - Tuition reimbursement. - Access the full menu of benefits offerings.

Title: Post Closing Specialist Location: USA Full time Remote job requisition id JR02800 Job Description: CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Post Closing Specialist is responsible for coordinating the resolution of conditions identified by the investor during purchase review. To resolve conditions, the Post Closing Specialist is expected to research the loan file, clarify any ambiguity or potential concerns with the investor, determine alternative solutions, work with clients, partner with the appropriate departments to obtain additional or corrected documentation, and request investor exceptions as needed to clear loans for purchase in a timely manner. The Post Closing Specialist uses investor sites and the LOS system to obtain daily suspense reports, uploads documentation to the investor for curing and purchasing of loans, monitors daily workload, and documents and provides updates on all conditioned loans in the pipeline. Job Responsibilities: - Obtain daily suspense reports from investor’s sites to identify loans that have be suspended for purchase. - Document notification of suspense information in the system, logging the date of the first condition issued on the loan daily upon receipt of the suspense condition and the suspense(s) cure by date. - Review and obtain clarity from the investor when needed to determine the suspense item and what the investor is looking for to cure defect. - Review the closed loan file to determine if suspense item(s) are already in the loan file. - Collaborate with internal and external departments and the clients to obtain documentation needed to cure suspense items timely. - Log documentation received and upload all suspense documentation promptly to investor sites for review and purchasing of the loans. - Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received. - Notify management on any issues of salability at an investor. - Monitor time of loans on the warehouse lines and advise Post Closing Manager of those at potential risk for curtailment from the warehouse. - Monitor a pipeline to ensure all loans shipped are either conditioned or purchased on time. - Maintain knowledge of agency and investor guidelines and overlays. - Meet goals for monthly purchased loan as determined by management. - Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines. - Additional duties as assigned. Qualifications and Skills: - Bachelor’s degree and/or equivalent combination of education/experience. - Minimum of 5 years’ experience in mortgage credit and/or post-closing activities, with an extensive knowledge of regulatory and investor guidelines for various loan programs. - Excellent attention to detail and decision-making skills. - Excellent customer service and communication skills. - Proficient in Microsoft Office Suite. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: $24.04 - $31.25 - The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.