SelectQuote, Inc.

Role Description As the Director Software Engineering you will lead and inspire engineering organizations shaping technical strategy and driving innovation at scale. Your role is crucial in defining and executing technical vision while fostering a culture of engineering excellence. You will establish and scale engineering practices that enable sustainable growth while ensuring alignment between technical initiatives and business objectives. Supervisory Responsibilities: - This position has direct supervisory responsibilities. Essential Duties and Responsibilities: - Define and execute technical strategies aligned with organizational objectives - Lead and mentor engineering leaders fostering their growth and effectiveness - Drive organizational design and scaling strategies - Establish engineering excellence programs and centers of innovation - Partner with cross-functional leadership to shape product strategy - Guide tool and technology selection across the organization - Drive innovation and modernization initiatives - Oversee architecture and design of large-scale software systems - Establish and scale engineering best practices - Drive adoption of emerging technologies and methodologies - Lead technical evaluations and strategic decisions - Guide system scalability and performance initiatives - Ensure security and compliance across technical solutions - Manage technical debt at organizational scale - Drive resource planning and allocation strategies - Establish quality standards and metrics across organizations - Guide disaster recovery and business continuity planning - Oversee major incident management processes - Define and track organizational health metrics - Advocate for and contribute to deployment process improvements - Drive technology innovation and thought leadership - Build strategic partnerships and industry relationships - Guide organizational learning and knowledge sharing - Research and evaluate industry trends and disruptions - Influence technical direction through industry engagement Qualifications - Proven ability to lead and grow engineering organizations delivering large-scale software products - Extensive knowledge of software development principles architectures and best practices across the entire technology stack - Strong leadership mentorship and team-building skills to inspire and motivate large groups of engineers - Excellent communication and negotiation skills to influence stakeholders at all levels of the organization - Strategic thinking and ability to translate business requirements into technical strategies - Track record of successfully navigating complex technical landscapes and driving innovation Requirements - Bachelor's degree in Computer Science, Software Engineering or related field - 10+ years of software engineering experience - 8+ years of engineering leadership experience - Comprehensive understanding of front-end and back-end technologies cloud platforms and DevOps practices - Experience in overseeing development across multiple technology stacks and frameworks - Proven track record in developing technical roadmaps including work estimation and large-scale system modernization - Deep understanding of agile methodologies and their application in large engineering organizations Physical Requirements - Work is performed indoors with potential for exposure to safety and health hazards related to office work. - Could periodically travel to other office and operational sites. - The noise level in the work environment is usually moderate. - Prolonged periods of sitting at a desk and working on a computer. Benefits - Competitive Medical, Dental, and Vision Insurance - HSA/FSA - Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability - Voluntary Life Insurance for Self, Spouse and Dependent - Company-paid Basic Life Insurance and Long Term Disability - Retirement plan and Employer match contribution with Profit Share - Tuition Reimbursement program - Company perks and Discount program - Engaging Wellness and Financial Education Resources - Employee Assistance Program - Incentive Plans - Base Salary Minimum: $170,000 - Base Salary Maximum: $190,000

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Bilingual Customer Care Agent (Unlicensed) Job Summary: One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients. - High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season. Top agents make well over $85k annually with unlimited growth potential. - Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go! - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location Essential Duties and Responsibilities: - This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role. - Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Recent Technology Skills & the Ability to Multi-Task - Coachability & Adaptability - Positivity & Effective Communication Skills Education and Experience: - Recent insurance or call center experienced preferred - Sales experience beneficial but not required - High school diploma or GED required - Ability to complete AHIP certification and additional onboarding requirements by a given deadline Requirements: - Fluent in both English and Spanish (writing, reading, and speaking) - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Bilingual Customer Care Agent (Unlicensed) Job Summary: One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients. - High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season. Top agents make well over $85k annually with unlimited growth potential. - Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go! - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location Essential Duties and Responsibilities: - This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role. - Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Recent Technology Skills & the Ability to Multi-Task - Coachability & Adaptability - Positivity & Effective Communication Skills Education and Experience: - Recent insurance or call center experienced preferred - Sales experience beneficial but not required - High school diploma or GED required - Ability to complete AHIP certification and additional onboarding requirements by a given deadline Requirements: - Fluent in both English and Spanish (writing, reading, and speaking) - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX