Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Customer Care Agent (Unlicensed) Job Summary: In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans. - High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential. - Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training - Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location. Skills/Abilities: - Strong Work Ethic and Ability to Build Client Relationships - Solutions focused Mindset - Propensity to Advocate for Consumers and Be a Sales Team Liaison - Ability to adjust to business needs & changesFlexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time - It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed - Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success Education and Experience: - Recent insurance, call center, or sales experience preferred - High school diploma or GED required Requirements: - If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team - Prolonged periods of sitting at a desk and working on a computer - Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date - Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement. Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-EX

• Guide clients through the home loan process • Work with warm leads (no cold calling) • Help achieve the dream of homeownership through effective sales practices

Warm Leads | Base Pay + Uncapped Commission | Paid Training Are you competitive, driven, and looking for a remote sales opportunity you can turn into a rewarding, lasting career? No mortgage experience? No problem. We value drive, resilience, and a hunger to learn. Your potential isn't limited by your background – it's powered by your ambition. We provide the training, tools, warm leads and support to help you succeed in this fully remote sales role. Our thriving remote culture isn't just a perk – it's a reflection of how we see the future of work. We want to empower incredible people to do great work wherever they are, while enabling flexibility. You’ll play a vital role in helping clients achieve the dream of homeownership by fulfilling our vision of changing the way mortgages are done – by making homeownership more affordable, accessible, and achievable. Are You the One? No Mortgage Experience? No Problem – But Talent and Grit are Essential We don’t hire experienced Loan Officers. Seriously, we want to save you time – this role is designed exclusively for candidates without prior LO experience, so if you have ever spent any amount of time working as a Loan Officer, you should not apply. We do hire smart, driven people ready to prove they belong in a high-performance sales environment. This role comes with a fast-paced, in-depth learning curve, and we’re looking for fast climbers who can keep up. Real Sales Experience is Required – Where Influence and Ownership Mattered We’re looking for candidates with real, meaningful sales experience – what we refer to as “hard sales.” That means you’ve recently (within the last 5 years) excelled in a role where: - You influenced buying decisions from start to finish – not roles centered on order-taking or passive upselling - You had ownership of your outcomes, often tied to goals, metrics, or earnings/commissions - You handled objections, followed up with leads, and earned the sale - You were responsible for building trust, tailoring a solution, and closing the deal Whether your experience was in-person or over the phone, B2B or B2C, what matters most is that you’ve done the kind of selling that builds real skill, and translates well to our environment. Here’s what makes a great fit: - Seeking to establish and maintain a career as a salesperson - Thrive working remotely and staying self-motivated - Have succeeded in fast-paced or performance-based roles - Bring a strong competitive drive and hunger to earn - Communicate clearly and professionally with customers - Stay focused under pressure and in high-volume settings - College degrees are not required, but the ability to learn quickly is essential This isn’t the role for you if: - You need frequent oversight to stay on track - You prefer routine tasks over rapid change - You’re not comfortable and confident talking to customers on the phone - Your primary interest is working in the mortgage industry rather than becoming a top-performing salesperson Your Journey at Neighbors Bank Want a sales career that pays you for what you're worth? This base + commission role puts top sales people at $70K+ in year one with many reaching $100K-$120K by year three. Our most successful salespeople are our longest tenured, and they consistently outperform and exceed these numbers each year. We don’t cap your ambition – we reward it. We offer a comprehensive, paid training program designed to help you build expertise in the mortgage industry and a foundation in reaching your income goals. Starting off, you’ll focus on learning the loan origination process, gaining hands-on experience, and sharpening your existing sales skills. This initial phase of training comes with compensation of $20 per hour, plus uncapped performance-based bonuses. After successfully completing Stage 1 of training (approximately 13 weeks after starting), your compensation increases to the following as you enter Stage 2 of training: - $60,000 annual base - Uncapped bonuses - $5,000 one-time promotion bonus Your Role as a Loan Officer Loan Officers play a key role in guiding clients through the home loan process. These are clients that already reached out to Neighbors Bank to take the next step, so we work with hot/warm leads – there is no cold calling required. This role is built for elite closers – people who thrive on guiding qualified leads to the finish line. If sourcing your own leads is what drives you, this will not be the right fit. What Makes This Sales Role Exciting? - Remote-First with Flexibility: Thrive in a fully remote role with the freedom to structure your day, focus on performance, and rely on tools that support long-term success. - Big Rewards for Top Performers: Competitive, uncapped commissions and bonuses await those who excel at sales. - Be Part of Something Bigger: Join a fast-growing team with a thriving, award-winning culture that’s been recognized as a Top Workplace in the Financial Services industry. - Comprehensive Benefits: Including health and dental coverage, a wellness program, 401(k) matching, PTO, paid holidays, and more. - Problem Solvers Wanted: This role is ideal for individuals who thrive on tackling challenges and finding innovative solutions. Where We’re Hiring and When Can You Start? Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IA, KS, MS, MO, MT, OK, TX, UT, and VA Unfortunately we cannot consider any exceptions to this location requirement. Our newest Loan Officers begin in training cohorts alongside their peers to learn our process together. The next three training classes will start on: - June 22 (current hiring round) - August 31 - November 9th This current hiring round ends June 8th, and the next hiring round will be reposted within 2-3 weeks of this date. If you’re not available to start on the earliest date, that’s okay – just let us know. We’re flexible and happy to work with your schedule. Licensing Requirement This position requires that new employees register with the NMLS. After onboarding, Neighbors Bank will help you facilitate and complete this process, and cover the full cost. Why Neighbors Bank? Neighbors Bank is more than just a workplace – it’s a community. Our mission is to Enhance Lives, and we’re passionate about doing that through innovative solutions and a culture of collaboration and excellence. Neighbors Bank is a leading innovator in the mortgage industry, and looking for individuals that thrive on challenges, adapt quickly to change, and want to earn uncapped commissions based on performance. If you’re ready to join a team where your contributions truly matter, we’d love to hear from you! The People and the Culture are Neighbors Bank’s greatest strengths. We seek individuals who are passionate about their job, deliver results with integrity, and enjoy enhancing the lives of others every day. Neighbors Bank’s recognition as being a Top Workplace in Financial Services: Top Workplaces. Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

Warm Leads | Base Pay + Uncapped Commission | Paid Training Are you competitive, driven, and looking for a remote sales opportunity you can turn into a rewarding, lasting career? No mortgage experience? No problem. We value drive, resilience, and a hunger to learn. Your potential isn't limited by your background – it's powered by your ambition. We provide the training, tools, warm leads and support to help you succeed in this fully remote sales role. Our thriving remote culture isn't just a perk – it's a reflection of how we see the future of work. We want to empower incredible people to do great work wherever they are, while enabling flexibility. You’ll play a vital role in helping clients achieve the dream of homeownership by fulfilling our vision of changing the way mortgages are done – by making homeownership more affordable, accessible, and achievable. Are You the One? No Mortgage Experience? No Problem – But Talent and Grit are Essential We don’t hire experienced Loan Officers. Seriously, we want to save you time – this role is designed exclusively for candidates without prior LO experience, so if you have ever spent any amount of time working as a Loan Officer, you should not apply. We do hire smart, driven people ready to prove they belong in a high-performance sales environment. This role comes with a fast-paced, in-depth learning curve, and we’re looking for fast climbers who can keep up. Real Sales Experience is Required – Where Influence and Ownership Mattered We’re looking for candidates with real, meaningful sales experience – what we refer to as “hard sales.” That means you’ve recently (within the last 5 years) excelled in a role where: - You influenced buying decisions from start to finish – not roles centered on order-taking or passive upselling - You had ownership of your outcomes, often tied to goals, metrics, or earnings/commissions - You handled objections, followed up with leads, and earned the sale - You were responsible for building trust, tailoring a solution, and closing the deal Whether your experience was in-person or over the phone, B2B or B2C, what matters most is that you’ve done the kind of selling that builds real skill, and translates well to our environment. Here’s what makes a great fit: - Seeking to establish and maintain a career as a salesperson - Thrive working remotely and staying self-motivated - Have succeeded in fast-paced or performance-based roles - Bring a strong competitive drive and hunger to earn - Communicate clearly and professionally with customers - Stay focused under pressure and in high-volume settings - College degrees are not required, but the ability to learn quickly is essential This isn’t the role for you if: - You need frequent oversight to stay on track - You prefer routine tasks over rapid change - You’re not comfortable and confident talking to customers on the phone - Your primary interest is working in the mortgage industry rather than becoming a top-performing salesperson Your Journey at Neighbors Bank Want a sales career that pays you for what you're worth? This base + commission role puts top sales people at $70K+ in year one with many reaching $100K-$120K by year three. Our most successful salespeople are our longest tenured, and they consistently outperform and exceed these numbers each year. We don’t cap your ambition – we reward it. We offer a comprehensive, paid training program designed to help you build expertise in the mortgage industry and a foundation in reaching your income goals. Starting off, you’ll focus on learning the loan origination process, gaining hands-on experience, and sharpening your existing sales skills. This initial phase of training comes with compensation of $20 per hour, plus uncapped performance-based bonuses. After successfully completing Stage 1 of training (approximately 13 weeks after starting), your compensation increases to the following as you enter Stage 2 of training: - $60,000 annual base - Uncapped bonuses - $5,000 one-time promotion bonus Your Role as a Loan Officer Loan Officers play a key role in guiding clients through the home loan process. These are clients that already reached out to Neighbors Bank to take the next step, so we work with hot/warm leads – there is no cold calling required. This role is built for elite closers – people who thrive on guiding qualified leads to the finish line. If sourcing your own leads is what drives you, this will not be the right fit. What Makes This Sales Role Exciting? - Remote-First with Flexibility: Thrive in a fully remote role with the freedom to structure your day, focus on performance, and rely on tools that support long-term success. - Big Rewards for Top Performers: Competitive, uncapped commissions and bonuses await those who excel at sales. - Be Part of Something Bigger: Join a fast-growing team with a thriving, award-winning culture that’s been recognized as a Top Workplace in the Financial Services industry. - Comprehensive Benefits: Including health and dental coverage, a wellness program, 401(k) matching, PTO, paid holidays, and more. - Problem Solvers Wanted: This role is ideal for individuals who thrive on tackling challenges and finding innovative solutions. Where We’re Hiring and When Can You Start? Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IA, KS, MS, MO, MT, OK, TX, UT, and VA Unfortunately we cannot consider any exceptions to this location requirement. Our newest Loan Officers begin in training cohorts alongside their peers to learn our process together. The next three training classes will start on: - June 22 (current hiring round) - August 31 - November 9th This current hiring round ends June 8th, and the next hiring round will be reposted within 2-3 weeks of this date. If you’re not available to start on the earliest date, that’s okay – just let us know. We’re flexible and happy to work with your schedule. Licensing Requirement This position requires that new employees register with the NMLS. After onboarding, Neighbors Bank will help you facilitate and complete this process, and cover the full cost. Why Neighbors Bank? Neighbors Bank is more than just a workplace – it’s a community. Our mission is to Enhance Lives, and we’re passionate about doing that through innovative solutions and a culture of collaboration and excellence. Neighbors Bank is a leading innovator in the mortgage industry, and looking for individuals that thrive on challenges, adapt quickly to change, and want to earn uncapped commissions based on performance. If you’re ready to join a team where your contributions truly matter, we’d love to hear from you! The People and the Culture are Neighbors Bank’s greatest strengths. We seek individuals who are passionate about their job, deliver results with integrity, and enjoy enhancing the lives of others every day. Neighbors Bank’s recognition as being a Top Workplace in Financial Services: Top Workplaces. Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.