• Own fraud, collections, and back-office compliance for Mission Lane's credit card business • Be the embedded compliance authority across Mission Lane's fraud, collections, and back-office servicing operations • Own day-to-day escalations from fraud and collections • Run testing and monitoring against critical controls • Proactively identify gaps and develop guidance on high-risk compliance topics • Partner with the business to strengthen programs and elevate the expertise of the compliance team

• Transform Charlie Health’s compliance, risk and control programs into automated, measurable and continuously monitored systems • Partner closely with Information Security, IT Engineering, Compliance, Legal, Engineering and business teams to translate regulatory, contractual and risk requirements into automated controls, evidence pipelines, dashboards, workflows and continuous control monitoring • Help move Charlie Health from manual, point-in-time compliance activities toward scalable, system-driven assurance • Ensure that controls protecting patient, clinician, employee and company data are well-designed, consistently operated and supported by reliable evidence • Design, build and operate automated controls that support HIPAA, SOC 2, NIST, ISO 27001 and other applicable frameworks • Build and maintain continuous control monitoring capabilities across identity, endpoints, cloud, SaaS platforms, security tools and business systems • Automate audit evidence collection across various systems

• Responsible for the day-to-day activities and delivery of Global Regulatory Affairs support services. • Role will include management of clinical trial applications to Competent Authorities, Ethics Committees and Regulatory Agencies, and the research, review and reporting on applicable global regulations and requirements. • Develop stakeholder tools, process/document regulatory risk assessments, and provide support, expertise and represent the unit with other functional units, sponsors, researchers and/or regulatory authorities. • Ensure high quality, timely service delivery processes are maintained in accordance with corporate, industry and regulatory standards and guidelines. • May be required to coach peers and/or provide input for staff performance reviews.

Role Description Reset Tech is seeking a member of staff to take the lead on our portfolio of research that seeks to explore and develop insights into digital platforms' compliance with various legislative frameworks, including the Digital Services Act (EU) and the Online Safety Act (UK). The role involves: - Developing and delivering research outputs. - Managing and coordinating research projects. - Undertaking research tasks as needed, such as sock puppet management and data analysis. - Producing high-quality written insights for stakeholders and wider audiences. Qualifications - At least 5 years of experience coordinating research projects, including managing staff and contractors. - Strong grasp of regulations of large digital platforms in the EU (Digital Services Act) and UK (Online Safety Act). - Understanding of regulatory concerns relating to child safety and broader online harms. - Familiarity with a range of digital & AI platforms. - Experience with a range of research methods, especially sock puppet methods and feature and function testing. - Strong data analytic skills and attention to detail. - Excellent writing skills; able to deliver independent, rigorous research products. - An intrinsically motivated, self-starter. - Comfortable working in fast-paced, dynamic environments, able to thrive with ambiguity. - Fluency in English, and ideally, one other EU language. Requirements - Contribute to the development of a global compliance research strategy, especially around the protection of minors and scam mitigation. - Oversee research projects from ideation to completion, leading to high-quality outputs for delivery to regulators. - Manage inputs from a team of other researchers and contractors, including sock puppet methods, surveys, data science, and some OSINT. - Undertake some sock puppet research methods directly when other resources are unavailable. - Lead and grow sock puppet research methods, to develop Safety-by-Design testing methods. - Produce concise, evidence-based research reports, briefings, and data-driven insights. - Collaborate with key stakeholders, internal and external, across Europe and the UK on cross-cutting compliance issues. Benefits - Competitive compensation and benefits (30 days leave plus public holidays, study leave allowances, etc). - Remote-friendly role with optional co-working access in London or Berlin. - Opportunity to work on some of the most pressing digital threats of our time. - Impactful research environment with a mission-driven team shaping platform accountability. Company Description Reset Tech is a public policy organisation dedicated to tackling digital threats to society. We advocate for greater safeguards for our rights and security online. Our highly experienced team of researchers, policy experts, and technical and operational specialists work across Europe, Canada, and the United States.