SCM Services d’assurances

Role Description Nous recherchons actuellement un expert en sinistres qui veut toucher à tout ! Ce poste est 100 % à distance, mais un bureau vous attend à Laval si vous préférez travailler en mode hybride. Vous pouvez résider n'importe où au Canada à condition d'être titulaire d'un permis d'expert en sinistres valide au Québec (sinistres des particuliers et des entreprises). Anglais fonctionnel est requis (oral et écrit). Résumé du rôle: Nous cherchons actuellement à ajouter un expert en dommage directs et responsabilité civile (2 à 3 années d'expérience) à notre équipe des comptes nationaux !! Pour réussir dans ce rôle, le candidat idéal doit avoir une formation/expérience dans les réclamations en dommages directs et doit être intéressé à traiter différents types de réclamations (auto, biens et responsabilité civile). Responsabilités: - Contact et suivi rapides avec les assurés et les réclamants. - Enquêter sur la cause et faire rapport aux clients avec des recommandations solides. - Tout au long du processus de réclamation, fournir un service à la clientèle de haut niveau aux clients et aux assurés. - Exécuter les tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies. Qualifications - Proactif dans la recherche de résolutions, avec un sentiment d'urgence et de réactivité. - Compétences analytiques efficaces, y compris l'identification des dynamiques de cause à effet. - Capable de tirer des conclusions valables et de les communiquer efficacement. - Capacité à gérer la pression avec calme, en particulier lors de conflits et de situations difficiles. - Doit avoir des compétences relationnelles avec un parti pris pour établir des relations avec sa propre équipe et les parties prenantes des réclamations. - Maîtrise des ordinateurs et de la technologie actuelle. - Compétences orales efficaces, y compris l'écoute, les entretiens, la négociation, etc.; Doit être capable de fléchir le style approprié au public. - Excellentes compétences en service à la clientèle et veille à ce que toutes les demandes soient traitées efficacement et en temps opportun. - Le bilinguisme (français et anglais) est un atout majeur dans le département des comptes nationaux. Benefits - Vous ferez partie d'une équipe de plus de 700 experts en sinistre indépendants à travers le Canada. - Votre carrière peut évoluer vers d’autres genres de réclamation, vers la gestion de succursales à travers le Canada ou vers de nouveaux rôles - le ciel est la limite. - Vous travaillerez sur le logiciel de pointe EspaceRéclamations, conçu par un expert pour les experts et maintenu moderne avec notre équipe interne de programmeurs et de développeurs. - Votre charge de travail est dirigée par des cadres supérieurs et des employés chargés du développement des affaires d'un océan à l'autre. - Vous aurez droit à une multitude d'avantages tels que le remboursement des frais d'études, le remboursement des frais annuels rattachés à vos permis d’expert, des programmes de mentorat et un régime d'assurance-maladie et dentaire à prestations flexibles qui vous permet de personnaliser votre couverture. - Opportunité d’obtenir votre permis d’expert en sinistre dans toutes les provinces canadiennes. - Si vous ne désirez pas travailler de la maison à temps plein, notre bureau local vous accueillera, vous fournira un bureau agréable, des collègues sympathiques et un endroit pour développer votre carrière.

Role Description We have an existing opportunity to add a Claims Adjuster - Bodily Injury to join our growing team! You will work in a remote based environment anywhere in Alberta. The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in Liability and Bodily Injury Claims. - Prompt contact and follow up with policy holders and claimants. - Investigate the cause and report to clients with solid recommendations. - Using supplied technology (e.g., Docusketch), scope and establish quantum of damages. - Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. - Provide high level of customer service to clients and the insured throughout the claims process. - Participate and share ownership and responsibility for after-hours customer service requirements when required. - Perform duties assigned in compliance with established work standards, policies and procedures. Qualifications - Completion of high school education; University degree or post-secondary education related to insurance will be given preference. - Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive). - Minimum of 3 years’ experience in working with bodily injury claims. - Ongoing commitment to education and learning; currently pursuing CIP designation. - Must hold a Level 1 adjuster license in Alberta. - Effective analytical skills, including identification of cause-and-effect dynamics. - Able to draw valid conclusions and effectively communicate them. - Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. - Excellent communication skills, including listening, interviewing, negotiating; must be able to flex style appropriate to audience. - Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. - Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Benefits - You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories. - Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. - You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. - You will be supported by experienced local claims support, centralized after hours support, and dictation services. - Your claims load is driven by senior executives and business development staff from coast to coast. - You are compensated for your billable hours and other costs. - Your workload is balanced to ensure you can maintain a high-quality level. Company Description We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies: We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Role Description Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. - Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 6AM and 12AM. - Weekend Shifts are Mandatory. - This is a full-time opportunity, and will require 37.5 hours of work per week. - In order to work remotely, you will require High Speed Internet (Download and Upload speed must both be at a minimum of 50 mbps). - Preference will be given to candidates who have successfully completed the following Insurance Institute courses: - Essentials of Loss Adjusting (C110) - Automobile (C14) - Property (C12) - Principles and Practices (C11) Qualifications - Strong communication skills - Team player with a strong commitment to quality and customer service - Excellent time management and organizational skills - Pleasant and friendly mannerism - Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization - Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance - Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands - Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments - Quality management - look for means of improving as well as promoting quality - High level of motivation - A sound knowledge of telephone etiquette Requirements - Post secondary education - Minimum 1 year administrative experience - Knowledge of insurance/service industry or related experience preferred - Strong computer and telephone skills with an aptitude/ability to learn - Effective communication skills - Attention to detail Company Description

Role Description International Programs Group (IPG) est un administrateur de réclamations qui fournit des services de sinistres aux syndicats des Lloyd's, aux assureurs nationaux, aux entités auto-assurées ou aux organisations avec des franchises élevées ou une rétention auto-assurée. Nous recherchons actuellement un examinateur idéalement dans la région de Montréal ou dans la province de Québec. Il s'agit d'un poste en télétravail. Aujourd'hui, IPG travaille avec le plus grand réseau canadien de cabinets d'expertise indépendants à travers le pays. Opérant à partir de Toronto, Montréal et Vancouver, chaque bureau IPG est doté d'examinateurs seniors spécialisés et d'examinateurs de bureau qualifiés. Nous avons une expertise régionale et avons notre licence dans toutes les provinces Canadiennes. Le candidat retenu travaillera au sein d'IPG, une entreprise pleine d'opportunités et d'enthousiasme - nous recherchons le bon candidat pour nous rejoindre ! - Agir en tant qu’expert en sinistre pour divers comptes Lloyds, ce qui implique de fournir un service de réclamation rapide, équitable et de qualité aux clients. - S’occuper des réclamations de responsabilité complexes. - Diriger les ajusteurs indépendants et les guider dans leur enquête. - Régler les réclamations directement avec les demandeurs ou leurs représentants. - Administrer les paiements/règlements de réclamations au moyen de comptes en fiducie. - Assurer la liaison avec toutes les parties prenantes pour s'assurer que les besoins du client soient satisfaits. Qualifications - Diplôme d'études collégiales ou combinaison d'études et expérience équivalente dans une entreprise équivalente. - Le candidat doit avoir son permis de l’AMF (Autorité des Marchés Financiers) pour la province de Québec. - Minimum de 5 à 7 ans d'expérience dans le traitement des réclamations en responsabilité civile. - Excellentes compétences en communication orale et écrite en anglais et en français. - Expérience avec les réclamations impliquant les Souscripteurs du Lloyds serait un atout. Requirements - La personne doit démontrer sa capacité à diriger des experts en sinistres de tous niveaux et à travailler efficacement dans un environnement d'équipe. - Capacité déjà démontrée à communiquer efficacement avec les associés internes et externes, à l’oral ainsi qu’à l’écrit. - Une attitude positive et une approche de service à la clientèle favorisant le traitement des demandes de manière efficace. - Solides compétences analytiques, de résolution de problèmes et d'organisation. - Capacité démontrée à être proactif dans l'identification et la mise en œuvre de solutions. - Capacité éprouvée à effectuer plusieurs tâches dans un environnement exigeant et au rythme rapide. - Compétences informatiques exceptionnelles. Capacité à naviguer dans divers systèmes, à maîtriser MS Office et à travailler dans un environnement sans papier. Benefits - Rémunération compétitive: 67 200,00 $ - 93 300,00 $ CAD par an - fourchette de rémunération est fixé en fonction de l'expérience, des qualifications et des principes d'équité interne. - Équilibre entre vie professionnelle et vie privée. - Possibilités de travail à distance et hybride. - Programme d'avantages sociaux E-flex. - Programmes de bien-être. - Régime enregistré d'épargne-retraite (REER), y compris une contribution de 2 % pour les employés à temps plein. - Possibilités de formation et de développement de carrière. - Primes de recommandation des employés. - Programme de reconnaissance des employés. - Avantages pour les employés (accès à des programmes de rabais auprès de fournisseurs). - Remboursement des frais d'ajustement des licences et des cotisations.

Role Description We have an existing opportunity to add a Specialty Lines Examiner to our team! - Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients. - Examine complex liability claims. - Direct Field Adjusters on assignment investigations. - Settle claims directly with claimants or their representatives. - Administer claims payments/settlements through trust accounts. - Liaise with all stakeholders to ensure client's needs are met. Qualifications - College diploma or combination of education and equivalent business. - CIP designation an asset. - Minimum of 5 years of casualty claims experience including specialty lines experience an asset. - Experience dealing with Lloyds a clear advantage. Requirements - Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment. - Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques. - A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner. - Strong analytical, problem solving and organizational skills. - Demonstrated ability to be proactive in identifying and implementing solutions. - Proven ability to multi-task in a fast paced and demanding environment. - Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment. Benefits - Competitive Pay: $80,300.00 - $111,500.00 CAD Annual - compensation range is commensurate with experience, qualifications, and internal equity. - Work-Life Balance. - Remote Working Opportunities. - E-flex Benefits Program. - Wellness Programs. - Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees. - Training and Career Development Opportunities. - Employee Referral Bonuses. - Employee Recognition Program. - Employee Perks (access to vendor discount programs). - Reimbursement for Adjusting Licenses and Dues.

Role Description We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in a remote based environment providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. - Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM. - Training will take place between 4pm to 12am for 3-4 weeks. - Only candidates fully bilingual in French and English will be considered. - This is a full-time opportunity, and will require 37.5 hours of work per week. - In order to work remotely, you will require High Speed Internet (Download and Upload speed must both be at a minimum of 50 mbps). Qualifications - Post secondary education is required. - Minimum of 1 year of customer service or administrative experience is required. - Knowledge of insurance/service industry or related experience preferred. - Strong computer and telephone skills with an aptitude/ability to learn. - Effective communication skills both written and verbal in English and French. - Attention to detail. Requirements - Strong communication skills. - Team player with a strong commitment to quality and customer service. - Excellent time management and organizational skills. - Pleasant and friendly mannerism. - Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization. - Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance. - Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. - Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments. Benefits - Competitive compensation: $35,200.00 - $48,900.00 annually. - Work-Life Balance & Hybrid/Remote Work Opportunities. - E-flex Benefits Program & Wellness Initiatives. - Registered Retirement Savings Plan (RRSP) with 2% Match. - Training, Career Development, and Employee Recognition Programs. - Employee Referral Bonuses.

Role Description The Claims Representative is responsible for investigating and settling personal property damage claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines. - Initiate the investigation of new claims - Make coverage decisions based on the Named Peril Policies - Evaluate settlements of personal property damage as appropriate - Establish contact with the insured and storage facility within established protocol - Recognize coverage issues and bring them to the attention of the supervisor - Develop basic understanding of all entities under this program and their corresponding certificates and policies - Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation - Respond to time sensitive material including but not limited to department of insurance complaints - Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines - Maintain state license by completing continuing education coursework and/or work towards a claims designation - Other duties as assigned by the claims supervisor Qualifications - High School Diploma or Equivalent required - Proficient in Microsoft Office - Experience with variety of insurance policies a plus - Able to be licensed in states, countries where necessary Requirements - Use of clear, rational thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors - Strong writing skills and proper use of grammar to prepare written status reports - Ability to plan and exercise conscious control over the amount of time spent on specific activities - Strong Communicator (verbal and written) - Ability to multi-task and handle high volume of concurrent tasks - Work collaboratively with others inside and outside the company Benefits - Salary: $40,000 annually - We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Environment/Working Conditions - Dynamic environment with tight deadlines, number and changing priorities - All prospective employees must pass a background check - Office environment including prolonged periods of computer use - Remote working but may require some travel to home office, etc. - Only US residents will be considered

Role Description The Claims Examiner is responsible for investigating and settling liability and first-party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state-specific guidelines. - Initiate the investigation of new claims - Make liability/coverage decisions - Evaluate and negotiate settlements of collision, specified perils, property damage, and liability losses as appropriate - Manage and oversee the work of outside adjusters, appraisers, and experts - Establish contact with the insured and claimant within established protocol - Recognize coverage issues and bring them to the attention of the supervisor - Develop basic understanding of liability and coverage principles - Recognize state-specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation - Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values - Summarize and make recommendations for disposition of claims in excess of the individual settlement authority - Respond to time-sensitive material including intercompany arbitration hearings and department of insurance complaints - Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines - Maintain state license by completing continuing education coursework and/or work towards a claims designation - Handle small claim suits as needed - Other duties as assigned by the claims supervisor Qualifications - High School Diploma or Equivalent required - Bachelor’s degree is preferred - Experience with Lloyd’s of London is preferred - Proficient in Microsoft Office - Experience with Xactimate - Able to be licensed in states, countries where necessary - AIC designation preferred Requirements - Use of clear, rational thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors - Strong writing skills and proper use of grammar to prepare written status reports - Ability to plan and exercise conscious control over the amount of time spent on specific activities - Strong Communicator (verbal and written) - Ability to multi-task and handle high volume of concurrent tasks - Work collaboratively with others inside and outside the company Environment/Working Conditions - Dynamic environment with tight deadlines, number and changing priorities - All prospective employees must pass a background check - Office environment including prolonged periods of computer use - Remote working but may require some travel to home office Company Description We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. We welcome resumes submitted directly from candidates.

Role Description The Technical Team Lead serves as a senior technical reference and plays a key role in improving file quality and supporting the development of adjusters. This position is intended for an adjuster looking to move into a technical leadership role, without necessarily taking on traditional management responsibilities. - Act as a technical reference for the team (complex files, settlement strategies) - Support adjusters with their files (analysis, coverage, direction) - Conduct targeted quality reviews (reports, reserves, client compliance) - Provide coaching and support the development of adjusters - Contribute to the continuous improvement of practices and standards - Collaborate with Directors to support overall performance Qualifications - 8 to 10 years of experience in claims adjusting - Strong technical expertise (experience with complex files / specialty risk is an asset) - Influential leadership and coaching ability - Strong rigor, judgment, and quality orientation - Good understanding of insurer and client expectations - Bilingualism in French and English is a must (oral and written) Requirements - Role focused on technical value and quality impact - Opportunity for growth based on contribution Benefits - We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Company Description We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.