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Claims Service Representative
Location
Canada
Posted
20 days ago
Salary
C$35.2K - C$48.9K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Claims Service Representative
SCM Services d’assurances
Role Description Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. - Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 6AM and 12AM. - Weekend Shifts are Mandatory. - This is a full-time opportunity, and will require 37.5 hours of work per week. - In order to work remotely, you will require High Speed Internet (Download and Upload speed must both be at a minimum of 50 mbps). - Preference will be given to candidates who have successfully completed the following Insurance Institute courses: - Essentials of Loss Adjusting (C110) - Automobile (C14) - Property (C12) - Principles and Practices (C11) Qualifications - Strong communication skills - Team player with a strong commitment to quality and customer service - Excellent time management and organizational skills - Pleasant and friendly mannerism - Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization - Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance - Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands - Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments - Quality management - look for means of improving as well as promoting quality - High level of motivation - A sound knowledge of telephone etiquette Requirements - Post secondary education - Minimum 1 year administrative experience - Knowledge of insurance/service industry or related experience preferred - Strong computer and telephone skills with an aptitude/ability to learn - Effective communication skills - Attention to detail Company Description
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