The Salvation Army in Canada logo
The Salvation Army in Canada

The Salvation Army provides direct, compassionate, hands-on service to society's most vulnerable. #GivingHopeToday

Senior Business Systems Analyst

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 10,001+Since 1865H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

54 days ago

Salary

$90.7K - $113.4K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglishCloudServiceNow

Job Description

Senior Business Systems Analyst

The Salvation Army in Canada

• Partner with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management solutions • Translate business needs into clear functional requirements • Support platform delivery and integration • Ensure technology solutions drive measurable business and user outcomes • Lead end-to-end requirements gathering across business, digital, and operational workflows • Facilitate stakeholder workshops, interviews, and design sessions • Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control • Support vendor evaluation, RFP development, and SaaS solution selection • Coordinate and support system, integration, and user acceptance testing • Identify system or process gaps and recommend improvements

Job Requirements

  • 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
  • Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
  • Strong expertise in requirements analysis, process modeling, and solution design
  • Experience working in SaaS and cloud-based platform ecosystems
  • Solid understanding of system integrations, APIs, and relational databases
  • Proven ability to collaborate with business leaders, technical teams, and external vendors
  • Exceptional communication, facilitation, and stakeholder management skills
  • Experience supporting digital transformation initiatives; non-profit experience is an asset

Benefits

  • Health and dental benefits
  • Paid vacation and sick time
  • RRSP’s
  • Professional development opportunities
  • Flexibility at work

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