The Salvation Army provides direct, compassionate, hands-on service to society's most vulnerable. #GivingHopeToday
Senior Business Systems Analyst
Location
Canada
Posted
5 days ago
Salary
$90.7K - $113.4K / year
Seniority
Senior
Job Description
Senior Business Systems Analyst
The Salvation Army in Canada
• Partner with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management solutions • Translate business needs into clear functional requirements • Support platform delivery and integration • Ensure technology solutions drive measurable business and user outcomes • Lead end-to-end requirements gathering across business, digital, and operational workflows • Facilitate stakeholder workshops, interviews, and design sessions • Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control • Support vendor evaluation, RFP development, and SaaS solution selection • Coordinate and support system, integration, and user acceptance testing • Identify system or process gaps and recommend improvements
Job Requirements
- 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
- Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
- Strong expertise in requirements analysis, process modeling, and solution design
- Experience working in SaaS and cloud-based platform ecosystems
- Solid understanding of system integrations, APIs, and relational databases
- Proven ability to collaborate with business leaders, technical teams, and external vendors
- Exceptional communication, facilitation, and stakeholder management skills
- Experience supporting digital transformation initiatives; non-profit experience is an asset
Benefits
- Health and dental benefits
- Paid vacation and sick time
- RRSP’s
- Professional development opportunities
- Flexibility at work
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