Sabio Group

Role Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We are currently looking for a passionate and enthusiastic Senior Project Manager to join our Team. Key Responsibilities: - Lead and manage projects through their entire project lifecycle, from understanding the solution to successful project planning, deployment, business/service acceptance, and project completion. - Manage multiple projects with high levels of complexity based on various technology applications and platforms. - Focus on financial and commercial management, including understanding cost baselines, project revenue forecasting, and project profitability. - Support client relationships through strong and frequent communication during project delivery. - Ensure the agreed deployment schedule is met and that business acceptance and handover to Support is successful. - Collate work packages, project plans, and presentations in support of pre-sales activities by the commercial management teams. - Build strong relationships with commercial teams to support future opportunity and growth within key accounts. - Report on project progress to the Sabio Programme Managers and support programme and business planning across Sabio. - Contribute to the development of Sabio project and programme processes to respond to changing customer and business needs. Qualifications - Strong experience of Waterfall and Agile project delivery methodologies. - Strong commercial acumen with experience in project accounting, e.g., cost control, revenue forecasting, and project profitability. - Experience in virtual project team management (e.g., matrix management across technical teams). - Experience managing complex technical projects. - Excellent verbal communication skills and ability to explain issues clearly and in detail. - Ability to develop operational relationships with customers and demonstrate empathy and understanding. - Ability to work with senior stakeholders internally and externally. - A strategic thinker with future focus. - Background in IT or the customer services/contact centre industry. - Experience in a professional services or customer-facing role. - Ability to coach and mentor junior team members, leading by example. Requirements - Proven project management experience within a professional services, consultancy, or systems integrator environment. - Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation. Benefits - Remote/Flexible work. - Discovery Medical Aid. - Connectivity Allowance. - 15 days paid holiday a year (including three Sabio days). - Momentum EAP.