• Define and execute the enterprise data product strategy, vision, and roadmap, focusing first on self-service analytics and expanding across domains; drive prioritization aligned to measurable business outcomes • Define enterprise standards for evaluating data product investments, with value realization and adoption impact as core criteria • Lead design, build, and rollout of data products: single source of truth, reusable and scalable assets, measurable business impact • Shape data models and semantic layers; define MVPs; accelerate time to market using AI • Embed a culture of iteration and innovation — informed by user feedback, usage data, and emerging technology • Stand up and scale a small, high-performing Data Product team; define roles, responsibilities, and ways of working across product, engineering, and analytics • Lead, mentor, and coach data product managers on product mindset, prioritization, stakeholder engagement, and execution discipline • Champion a data-as-a-product mindset across the organization, driving cultural and operational change to treat data with the same rigor as software products • Lead the development of self-service data platforms to democratize access to trusted data across business units, enabling consistent metrics, standardized models, and easy-to-use data access for business stakeholders • Drive adoption across business teams, reducing fragmented analytics and enabling business users to sustain self-service independently • Partner with platform teams on medallion architecture (bronze/silver/gold), scalable pipelines, and modeling • Ensure data products are built on a governed, high-quality enterprise platform; align with real-time and streaming architectures • Partner with business stakeholders (Marketing, Sales, Product, Finance); collaborate with Engineering, Analytics Engineering, and Governance • Act as the bridge between business needs and technical execution; build executive alignment and influence while ensuring business needs are translated into actionable data product roadmaps

• You will own the full product lifecycle of the Newsela Supplemental ELA product line, from opportunity evaluation and ideation, through to development, market launch and ongoing updates based on feedback. • Ensure that ELA products meet Newsela’s strategic objectives and drive instructional outcomes, while adhering to budget, timeline, and quality constraints. • Maintain Strong Subject-Specific Market Pulse: Serves as the subject matter expert on market trends, customer needs, competitive offerings, and emerging instructional practices to identify opportunities for product growth, expansion, and differentiation. • Partners with internal and external stakeholders to inform and execute the Supplemental ELS strategy by identifying market opportunities, evaluating customer needs, assessing risks, and recommending product investments. • Use qualitative and quantitative data to inform product direction and decisions, gathering information about district and user needs through interviews and customer visits as well as analytics services. • Define success metrics and monitor product performance, including customer adoption, engagement, retention, instructional outcomes, and business impact, using insights to inform future roadmap decisions. • Collaborate with Content, Product Marketing, and other key stakeholders to prioritize roadmap investments, state standards updates, and new product opportunities, ensuring alignment with customer needs, state adoption timelines, and business objectives.

Role Description As Senior Director, Product Management (Fintech), you own the vision and strategy for Payments and Risk at Housecall Pro. These span the experiences our Pros touch every day, from sending invoices to getting instant access to their funds, the risk protections that keep their money and reputation safe, as well as the platform services that other teams across the company build on. You are accountable for the outcomes that define this domain, including attach and usage, payments GMV, net take and losses, and you lead by prioritizing the solutions our Pros and internal customers actually need over delivering features. You thrive in the strategic and hands-on, balancing the development of longer-term roadmaps that lead to business impact with the day-to-day execution of product delivery. You manage a high performing team of Product Managers and grow them into the next generation of product leaders, and you partner closely with Engineering, Design, Risk, Analytics, and Strategy and Operations to align everyone on where we are going and how we will get there. Our team is passionate, empathetic, hardworking, and above all focused on improving the lives of our Pros, because our success is their success. What you do each day: - Set the long-term product vision and strategy for the payments and risk domains - Establish key performance indicators (KPIs) focused on payments GMV, engagement, and net take opportunities - Support your PMs to develop a set of Objectives and Key Results, and deliver on the projects to achieve this vision - Lead a team of Product Managers, providing coaching to grow the next generation of product leaders - Develop your product managers as builders who use AI tools and processes to accelerate individual and team velocity in delivering impactful, high-quality solutions to customers - Bring AI solutions into the product as a core engine to drive cashflow for our Pros - Collaborate closely with Engineering and Risk to build robust, scalable payments and risk infrastructure as foundational platform services - Operate across the business as the product lead for Risk, ensuring the product org and broader business understand risk exposure and build solutions with these considerations in mind Qualifications - 10+ years of experience in product management, with at least 7 years in a leadership role - Proven track record of leading large product teams and successfully launching products in B2B SaaS or vertical SaaS - Deep expertise in payments, ideally within modern providers (i.e. Stripe, Square) or vertical software platforms - Direct background or exposure to Risk domains and the protections necessary for delivering financial products - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation Requirements - Fluency in AI product building, having personally shipped AI-native features - Exceptional judgment and "product taste," with the ability to guide teams toward simplicity and customer value - Moves quickly and executes with urgency, maintaining a strong bias for action while balancing sound judgment - Outcome-oriented mindset that prioritizes collective team success - A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery; alongside the personal resilience to learn from scratch, and successfully thrive in ambiguity Benefits - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) - Paid holidays and flexible, take-it-as-you-need-it paid time off - Equity in a rapidly growing startup backed by top-tier VCs - Monthly tech reimbursements - A culture built on innovation that values big ideas, no matter where they come from

• Own the Commerce Operations Roadmap: Define and drive the end-to-end product vision across HighLevel's full operations surface - Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and Gift Cards — ensuring each domain is built as a composable, reliable primitive that serves the platform as a whole. • Build the Subscription Lifecycle: Own how plans, entitlements, renewals, upgrades, downgrades, pauses, and dunning flows work across the platform - building subscription management that handles the full complexity of real SMB billing, from simple recurring charges to tiered, usage-based, and trial-gated plans. • Define the Ledger & Internal Accounting Layer: Lead the product definition and build of HighLevel's internal accounting layer — the authoritative system of record for every money-in and money-out event - designed from day one as the foundation for embedded accounting that keeps businesses running their books inside HighLevel. • Enable Third-Party Accounting Compatibility: Design the integration surface that allows users who prefer external accounting software to sync HighLevel commerce data seamlessly - ensuring field mapping accuracy, reconciliation reliability, and a sync experience that requires zero manual intervention. • Own Order Management & Fulfillment: Define how orders are created, modified, fulfilled, partially fulfilled, returned, and cancelled - building the state machine and merchant-facing workflows that make order operations reliable across every commerce surface, from storefronts to invoices to subscriptions. • Build for Variable Granularity: Ensure every operational entity - order, fulfillment event, invoice, subscription, payment — is optional and composable. A business running on invoices alone and a business running a full order-fulfillment-invoice-payment chain must both be fully supported, with frictionless paths between granularity levels. • Lead Inventory Management: Define the inventory layer - stock levels, reservations, adjustments, multi-location support, and low-stock signals - ensuring the platform correctly tracks physical goods across the full commerce lifecycle and exposes inventory state to every consuming surface. • Shape Taxation & Compliance Infrastructure: Own the product strategy for tax calculation, tax code mapping, and compliance — across transaction types and geographies - ensuring HighLevel handles tax obligations correctly as merchants operate in multiple regions and as the platform expands internationally. • Define Coupons, Promotions & Gift Cards: Build the discount and gift card infrastructure - coupon creation and validation, promotion rules, gift card issuance and redemption, balance tracking - ensuring these tools are expressive enough for merchant needs while enforcing correct financial accounting at every step. • Own the Developer & Marketplace API Surface: Define and own the public API layer that external developers, agencies, and marketplace partners consume - ensuring commerce operations APIs are well-designed, stable, versioned, and expressive enough to support the full range of third-party integration and build use cases. • Drive Cross-Functional Platform Alignment: Collaborate with the PIM, Documents, Onboarding, and Payments teams to ensure the operations layer exposes the primitives they depend on - and that operational events such as order placement, invoice issuance, and subscription renewal trigger the correct downstream behaviors reliably and consistently.