Data Intelligence
Revenue Operations Manager
Location
United Kingdom
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Revenue Operations Manager
Ripjar
• Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. • Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. • Run a continuous cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. • Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. • Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. • Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. • Monitor process compliance, surface non-adherence and bottlenecks to leadership, and maintain standards when under pressure. • Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Drive measurable improvements against benchmarks. • Own pricing frameworks, deal desk and discount governance, ensuring consistent application across deals and protecting commercial margin. • Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. • Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board.
Job Requirements
- Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end.
- A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption.
- Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences.
- A strong grounding in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy.
- Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers.
- A good working knowledge of sales compensation design and practices.
- The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip.
- Excellent interpersonal skills, with the ability to build credible relationships across all levels and functions, including the executive team.
- A proven ability to prioritise effectively, delegate admin work and manage agencies, so that the role stays focused on strategic impact rather than getting pulled into operational firefighting.
- Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change.
- Fluency with at least one sales methodology, such as MEDDIC, Sandler or Miller Heiman, alongside familiarity with signal-based and ABM-driven GTM motions.
- Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent).
- Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial and revenue modelling. Advanced Excel is assumed.
Benefits
- Competitive base salary per year DOE
- Fully remote working
- 25 days annual leave + your birthday off, rising to 30 days after 5 years of service
- Full Christmas shutdown
- 35 hour working week
- Flexible working hours
- Life assurance
- Company Share Scheme
- Private Family Healthcare
- Employee Assistance Programme
- Company contributions to your pension
- Enhanced maternity/paternity pay
- The latest tech including a top of the range MacBook Pro
- Offices equipped with well-stocked pantries with food, snacks and drinks when in the office
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