(Re)vive

• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators • Ensuring that members are navigated successfully through their healthcare and social determinant needs • Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members • Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care • Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries • Manage and resolve web support tickets and live chats from members • Assist with member education and ensure that each member has access to the services needed • Serve as a liaison between the member and other departments • Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards • Perform outbound calls to members as needed or assigned • Perform additional duties as assigned

Senior Engineering Lead (Founding Team) Location San Francisco, CA Employment Type Full time Location Type Hybrid Department Engineering Compensation - Base Salary $180K – $220K OverviewApplication The Role We’re looking for a Senior Engineering Lead to join as a founding member of our engineering team. You’ll help define (Re)vive’s technical foundation, build core systems from the ground up, and ship quickly to validate and learn. This role is ideal for someone who thrives in early-stage environments, enjoys solving ambiguous problems, and wants to make a direct impact on sustainability, retail, and commerce.   What You’ll Do - Build & Iterate: Design and deliver MVPs, then refine based on feedback and results. - Architect & Scale: Lead development of core back-end/platform systems while contributing to lightweight UI when needed. - Collaborate Cross-Functionally: Work closely with Product, Data, and Ops teams to ensure technology aligns with merchant ROI and consumer experience. - Shape Engineering Culture: Define best practices, code quality standards, and collaboration norms as one of Revive’s early engineers. - Own Systems: Contribute to greenfield builds and re-architect legacy workflows as we scale. What We’re Looking For - 3-7+ years of software engineering experience. - Strong back-end development and platform architecture experience (AWS or other cloud environments). - Experience building and scaling systems in early-stage or high-growth environments. - Familiarity with API-first design and system integrations. - Comfort working across the stack, with emphasis on back-end and some UI contribution. - Outcome-driven: thrives in ambiguity, balances scrappiness with long-term scalability. - Collaborative partner who can operate as both an individual contributor and architectural thought partner. - Excitement about productivity tools, AI-forward approaches, and sustainability-driven tech. Why Join (Re)vive - Be part of the founding engineering team, shaping the technical backbone of a category-defining company. - Build mission-driven technology at the intersection of sustainability, logistics, and commerce. - Work closely with leadership in a fast-paced, collaborative, hybrid Bay Area environment. - Competitive compensation with meaningful equity opportunities. - The chance to grow your role and career as we scale 5x+ YoY.   (Re)vive Benefits & Perks - Health coverage - medical, dental, vision benefits - Flexible PTO - 401(k) - Commuter benefits

Role Description The Referral Coordinator will work to assist in researching and connecting with referral resources on behalf of participants accessing services. The Referral Coordinator will document outreach and facilitate coordination with behavioral health treatment providers, facilities and other sponsored benefits as appropriate. This is a REMOTE position. - Facilitates scheduling of participants and/or live transfers to the team. - Researches and contacts community resources/treatment providers based on clinical recommendations. - Identifies materials which would provide additional support and/or education to participant. - Makes referral arrangements for all participants. - Documents all referrals researched and provided to participant. - Documents quality assurance issues/participant satisfaction with treatment providers, treatment facilities and other available community resources. - Review and update referral information case management platform. - Identifies participant access issues. Troubleshoots and assists participants to whatever extent needed to ensure care is obtained. - Connects clients to appropriate employer and/or community benefits. - Maintains accurate and complete participant information in our customized care management platform. - All activity completed during day must be documented prior to leaving. - Ensures client satisfaction. - Attends staff meetings and other meetings as required. - Other duties as assigned. - Participates in required Saturday rotation monthly. Qualifications - Associate degree in Business, Wellness, Healthcare, or related field required. - Experience utilizing a case management platform. - Comfortable making many out-bound phone calls and inquiries each day. - Experience in Microsoft Office, Word, Excel, PowerPoint and Outlook.

• Build and implement Revive’s GTM operating model and launch playbook, including launch tiering, RACI frameworks, templates, checklists, readiness criteria, and post-launch measurement. • Lead 2–3 major product launches end-to-end, partnering closely with Product, Product Marketing, Sales, Customer Success, and Support. • Conduct structured post-launch retrospectives and continuously refine the GTM playbook based on insights and performance data. • Coach and upskill cross-functional teams to ensure GTM ownership transitions in-house by the end of the engagement. • Integrate AI tools into GTM workflows (e.g., content creation, market research, retrospective analysis, enablement) and document these processes to establish AI-native practices. • Deliver a comprehensive final playbook, templates, and documentation to support long-term, self-sufficient execution.

• Own and drive toward an individual annual sales target of $1.25 million in new business revenue. • Develop and execute a territory-level sales strategy to identify, pursue, and close new client opportunities. • Consistently meet or exceed monthly, quarterly, and annual performance benchmarks. • Build and maintain a robust, qualified sales pipeline at all stages of the funnel. • Proactively prospect into target accounts through outbound outreach, referrals, broker partnerships, and event engagement. • Advance opportunities through the full sales cycle from initial discovery through contract execution. • Establish and nurture relationships with benefits brokers, consultants, and other channel partners within the assigned territory. • Represent Revive at industry events, conferences, and community engagements to build brand awareness and generate leads. • Develop a deep understanding of the competitive landscape within the territory to position Revive's solutions effectively. • Maintain accurate and up-to-date records of all sales activity, pipeline stages, and account notes within the CRM. • Provide regular reporting on pipeline health, forecast, and territory activity to sales leadership. • Leverage CRM data and insights to prioritize activity and improve conversion rates. • Lead discovery conversations and needs assessments to understand the unique challenges of each prospective client. • Translate Revive's suite of services into compelling, customized value propositions that align with client goals. • Partner with internal teams — including clinical, customer success, and marketing — to ensure a seamless client experience from sale to onboarding. • Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.

• Manage a portfolio of customer programs • Ensure successful execution of program and service deliverables • Provide ongoing support to client companies • Develop relationships with key contacts • Recommend and implement new workplace services • Conduct trainings and orientations as needed

• Write clear, high-impact content across: Customer emails and enablement materials • Build and send customer-facing emails (product updates, announcements, onboarding communications) • Manage formatting, QA, testing, and scheduling within ClickDimensions • Partner with Customer Success to support client rollout and adoption • Provide content for onboarding, feature adoption, and seasonal campaigns • Maintain a cohesive voice across B2B and B2C communications • Act as a quality control layer across all outbound communication

Description About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. The Referral Coordinator will work to assist in researching and connecting with referral resources on behalf of participants accessing services. The Referral Coordinator will document outreach and facilitate coordination with behavioral health treatment providers, facilities and other sponsored benefits as appropriate. This is a REMOTE position Key duties include: - Facilitates scheduling of participants and/or live transfers to the team. - Researches and contacts community resources/treatment providers based on clinical recommendations. - Identifies materials which would provide additional support and/or education to participant. - Makes referral arrangements for all participants. - Documents all referrals researched and provided to participant. - Documents quality assurance issues/participant satisfaction with treatment providers, treatment facilities and other available community resources. - Review and update referral information case management platform. - Identifies participant access issues. Troubleshoots and assists participants to whatever extent needed to ensure care is obtained. - Connects clients to appropriate employer and/or community benefits. - Maintains accurate and complete participant information in our customized care management platform. - All activity completed during day must be documented prior to leaving. - Ensures client satisfaction. - Attends staff meetings and other meetings as required. - Other duties as assigned. - Participates in required Saturday rotation monthly Requirements - Associate degree in Business, Wellness, Healthcare, or related field required. - Experience utilizing a case management platform. - Comfortable making many out-bound phone calls and inquiries each day. - Experience in Microsoft Office, Word, Excel, PowerPoint and Outlook.

• Manages assigned book of business • Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter) • Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases • Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments • Available for organizational consults • Oversees implementation process to ensure that it is set up in accordance with contract and program strategy • Conducts orientations as requested • Evaluates program results and delivers quarterly reports to customers • Sends referrals for any new sales (new logos) to Sales Directors • Proactive outreach and relationship building with POCs • Assists with follow ups on any customer complaints • Educates customer/broker on scope of service • Responsible for account retention • Enters consults/contacts in CRM • Identifies red flags for accounts at risk • Direct all contract saves for all assigned accounts • Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities • Consults on strategies and solutions with customers • Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services • Polishes and delivers proposals and sales presentations to assigned customers • Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.

Description About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. This is a remote (U.S. based) position however occasional travel to customer locations will be required as needed to support program deliver conduct training and build relationships The Customer Success Manager II is responsible for managing a portfolio of customer programs to ensure successful execution of program and service deliverables. Provide incremental revenue and increase profitability for a portfolio of Revive contracts. Implement, promote and manage programs. Develop relationships with key contacts, provide consultation and program troubleshooting. Assist client companies by identifying their unique health risks and assist in the development of system-wide action plans. Recommend and implement new workplace services. Ensure client satisfaction and retention of contracts. Provide ongoing support to client companies to make positive lifestyle changes in their workforce. Provide onsite services as needed. Provide direction and oversight for accounts assigned. Duties - Manages assigned book of business - Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter) - Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases - Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments - Available for organizational consults - Oversees implementation process to ensure that it is set up in accordance with contract and program strategy - Conducts orientations as requested - Evaluates program results and delivers quarterly reports to customers - Sends referrals for any new sales (new logos) to Sales Directors - Proactive outreach and relationship building with POCs - Assists with follow ups on any customer complaints - Educates customer/broker on scope of service - Responsible for account retention - Enters consults/contacts in CRM - Identifies red flags for accounts at risk - Direct all contract saves for all assigned accounts - Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities - Consults on strategies and solutions with customers - Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services - Polishes and delivers proposals and sales presentations to assigned customers - Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships. Requirements - Bachelor’s degree in related field and at least 2 years' professional experience working in customer service field; EAP industry expert, consultative skills, account management experience. - Required certifications - 5-7 years' experience in account/program management