Revive

• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators • Ensuring that members are navigated successfully through their healthcare and social determinant needs • Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members • Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care • Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries • Manage and resolve web support tickets and live chats from members • Assist with member education and ensure that each member has access to the services needed • Serve as a liaison between the member and other departments • Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards • Perform outbound calls to members as needed or assigned • Perform additional duties as assigned

• Build and implement Revive’s GTM operating model and launch playbook, including launch tiering, RACI frameworks, templates, checklists, readiness criteria, and post-launch measurement. • Lead 2–3 major product launches end-to-end, partnering closely with Product, Product Marketing, Sales, Customer Success, and Support. • Conduct structured post-launch retrospectives and continuously refine the GTM playbook based on insights and performance data. • Coach and upskill cross-functional teams to ensure GTM ownership transitions in-house by the end of the engagement. • Integrate AI tools into GTM workflows (e.g., content creation, market research, retrospective analysis, enablement) and document these processes to establish AI-native practices. • Deliver a comprehensive final playbook, templates, and documentation to support long-term, self-sufficient execution.

• Own and drive toward an individual annual sales target of $1.25 million in new business revenue. • Develop and execute a territory-level sales strategy to identify, pursue, and close new client opportunities. • Consistently meet or exceed monthly, quarterly, and annual performance benchmarks. • Build and maintain a robust, qualified sales pipeline at all stages of the funnel. • Proactively prospect into target accounts through outbound outreach, referrals, broker partnerships, and event engagement. • Advance opportunities through the full sales cycle from initial discovery through contract execution. • Establish and nurture relationships with benefits brokers, consultants, and other channel partners within the assigned territory. • Represent Revive at industry events, conferences, and community engagements to build brand awareness and generate leads. • Develop a deep understanding of the competitive landscape within the territory to position Revive's solutions effectively. • Maintain accurate and up-to-date records of all sales activity, pipeline stages, and account notes within the CRM. • Provide regular reporting on pipeline health, forecast, and territory activity to sales leadership. • Leverage CRM data and insights to prioritize activity and improve conversion rates. • Lead discovery conversations and needs assessments to understand the unique challenges of each prospective client. • Translate Revive's suite of services into compelling, customized value propositions that align with client goals. • Partner with internal teams — including clinical, customer success, and marketing — to ensure a seamless client experience from sale to onboarding. • Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.

• Manage a portfolio of customer programs • Ensure successful execution of program and service deliverables • Provide ongoing support to client companies • Develop relationships with key contacts • Recommend and implement new workplace services • Conduct trainings and orientations as needed

• Write clear, high-impact content across: Customer emails and enablement materials • Build and send customer-facing emails (product updates, announcements, onboarding communications) • Manage formatting, QA, testing, and scheduling within ClickDimensions • Partner with Customer Success to support client rollout and adoption • Provide content for onboarding, feature adoption, and seasonal campaigns • Maintain a cohesive voice across B2B and B2C communications • Act as a quality control layer across all outbound communication

• Manages assigned book of business • Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter) • Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases • Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments • Available for organizational consults • Oversees implementation process to ensure that it is set up in accordance with contract and program strategy • Conducts orientations as requested • Evaluates program results and delivers quarterly reports to customers • Sends referrals for any new sales (new logos) to Sales Directors • Proactive outreach and relationship building with POCs • Assists with follow ups on any customer complaints • Educates customer/broker on scope of service • Responsible for account retention • Enters consults/contacts in CRM • Identifies red flags for accounts at risk • Direct all contract saves for all assigned accounts • Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities • Consults on strategies and solutions with customers • Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services • Polishes and delivers proposals and sales presentations to assigned customers • Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.

• Own and evolve Revive’s brand strategy and visual identity to reflect a sophisticated, growth-stage organization. • Establish and enforce clear creative standards across all channels and materials. • Ensure brand consistency and differentiation across digital, print, sales, and executive communications. • Personally produce high-impact creative assets including integrated campaign materials, sales enablement collateral, executive presentations, digital advertising creative, and strategic brand initiatives. • Serve as the quality control lead and creative authority for all output. • Translate business objectives into compelling, performance-driven creative. • Lead and mentor the internal design team, providing direction, feedback, and performance management. • Elevate the team’s creative standards, efficiency, and overall capability. • Partner closely with Growth Marketing to develop conversion-focused creative that drives engagement and pipeline growth. • Support Sales with enterprise-ready materials that enhance credibility and improve close rates. • Align creative strategy with measurable business outcomes while maintaining brand integrity. • Build scalable creative workflows, asset management systems, and production processes. • Standardize templates, brand governance, and approval structures to support rapid growth. • Balance speed and quality to meet the demands of a high-growth organization.

• The Quality Assurance (QA) Manager is responsible for proactively designing, implementing, and continuously improving Revive Health’s quality systems, standards, and controls to prevent compliance gaps, and operational risks before they occur. • Focuses on process design, governance, risk mitigation, training, and system enablement, ensuring quality is embedded into how Revive operates. • Plays a critical role in building and maturing the Quality Center of Excellence (CoE) and eQMS, partnering cross-functionally with Operations, Product, Clinical, Compliance, IT, and Customer Success. • Design, implement, and maintain Revive Health’s Quality Management System (QMS/eQMS) within Dynamics 365 or other enterprise platforms. • Establish quality policies, SOPs, work instructions, and standards aligned with healthcare, regulatory, and internal risk requirements. • Lead risk assessments, process mapping, and gap analyses to identify potential quality or compliance risks before issues arise. • Partner with Operations and Product teams to embed quality controls into workflows, releases, onboarding, and service delivery. • Develop and oversee quality training programs and refresher training for staff across Revive Health. • Define proactive quality KPIs (process adherence, audit readiness, training completion, risk trends). • Analyze quality data to identify trends and improvement opportunities. • Act as a trusted advisor to leadership on quality strategy, risk posture, and system maturity.

• Build and maintain strong, long-term relationships with existing key customers by understanding their needs, objectives and challenges. • Focus on revenue growth for assigned book of business. • Identify and close opportunities to upsell and cross-sell additional products/services to existing customers, thereby increasing revenue and client satisfaction. • Develop and implement strategies to increase client retention rates. • Oversee program delivery and all service promises for customers • Serve as subject matter expert and consulting with customers (internal and external) as needed on topics such as (crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects). • Oversee implementation process to ensure that it is set up in accordance with contract and program strategy. • Conduct in-person supervisory training and/or orientations as requested. • Evaluate program results and data trends to create presentations and recommend solutions to your customers. • Manage a book of business assigned to you by the Manager or VP of Customer Success. • Assist with follow-up on any customer complaints. • Educate customers on contract scope of service. • Educate customers on workplace and national mental health trends. • Develop goals and strategic action plans for your book of business and on a customer basis. • Develop communication and marketing plans both with and for your customers and collaborate with the Marketing Team and subject matter experts on customer relevant content. • Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.

• Manages assigned book of business • Manages and negotiates renewals (provide renewal quote to customer after analysis) • Expands revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases • Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis response, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, and OD projects. • Oversees implementation process to ensure that account is set up in accordance with contract and program goals • Conducts orientations as requested • Evaluates program results and delivers quarterly reports to customers • Sends referrals for any new sales (new logos) to Sales Directors • Conducts proactive outreach and relationship building with POCs • Assists with follow ups on any customer complaints • Educates customer/broker on scope of service • Retains accounts in accordance with KPI/metrics • Documents activity in CRM • Identifies red flags for accounts at risk • Directs all contract saves for assigned accounts • Meets regularly with Director of CS for account reviews and KPI tracking • Consults on strategies and solutions with customers • Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with customers in order to retain and sell more services • Delivers proposals and sales presentations to assigned customers • Travels to customer locations as needed to support program delivery, conduct training, and build relationships