Job Closed
This listing is no longer active.
Fixing fragmented healthcare.
Customer & Member Communications Content Specialist
Location
Florida
Posted
72 days ago
Salary
$65K - $78K / year
Seniority
Mid Level
Job Description
Customer & Member Communications Content Specialist
Revive
• Write clear, high-impact content across: Customer emails and enablement materials • Build and send customer-facing emails (product updates, announcements, onboarding communications) • Manage formatting, QA, testing, and scheduling within ClickDimensions • Partner with Customer Success to support client rollout and adoption • Provide content for onboarding, feature adoption, and seasonal campaigns • Maintain a cohesive voice across B2B and B2C communications • Act as a quality control layer across all outbound communication
Job Requirements
- 1–3 years of experience in content, marketing, or communications
- Strong writing skills with a focus on clarity, structure, and action
- Experience creating: Email communications Educational or product-related content Client-facing materials (docs, decks, or toolkits)
- Hands-on experience with an email platform (ClickDimensions, HubSpot, Marketo, etc.)
- High attention to detail—you catch what others miss
- Experience using AI tools (ChatGPT, Claude, etc.) to improve speed and output quality
- Ability to collaborate across teams and incorporate feedback quickly
- Preferred Experience in healthcare, benefits, or digital health
- Exposure to B2B2C or lifecycle marketing environments
- Familiarity with HIPAA-aware or regulated content
Related Guides
Related Categories
Related Job Pages
More Content Marketing Manager Jobs
B2B Supplier/Merchant Enablement, Manager (Remote Eligible)
Capital OneAt Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.
B2B Supplier/Merchant Enablement, Manager (Remote Eligible) At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches fifty+ millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences. Business Cards & Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by commercial entities. As part of the Supplier Enablement Team, you will work hand in hand with clients and vendors alongside our sales, client success and client development teams. You will partner with key executives and AP and AR managers to create long term, meaningful relationships to better understand their business and business card needs. You will work with vendors to negotiate card as a beneficial payment vehicle to fund receivables, helping them realize value from Capital One. As their trusted advisor, you will help optimize the rebates and benefits. You will also partner and collaborate internally with our Field Sales Managers, Product Advisors, Client Onboarding Managers, Client Development Associates and Vendor Outreach teams to ensure each client's needs are met in a seamless and beautiful way. To be successful, the Supplier Enablement Manager will meet clients and vendors at various stages of their card program and build an approach that helps them realize the value of their program. In this role, you will be helping clients unlock spend opportunities with their most strategic vendors while at the same time partnering with the Capital One associates assigned to the client. Travel up to 25% - 50% travel to client sites. Responsibilities : - Work with internal teams such as analytics, vendor outreach, sales, client success and client development to identify leads to convert non accepting vendors to accepting vendors - Be knowledgeable about our clients and industry verticals; understand purchasing and receivables needs and behavior of businesses and stakeholder personas (i.e. Accounts Payables, Accounts Receivable, Procurement, Treasury. and Finance) - Expert knowledge of credit card industry pricing and ability to influence clients behavior - Deep understanding of merchant acquiring business, how vendors process cards, and financial considerations of price to value including cash flow, DSO (Days Sales Outstanding), and WACC (Weighted Average Cost of Capital) elements - Knowledge of vendors ERP systems and gateways to assist Capital One clients in utilizing card for payment - Be a trusted advisor by building positive relationships, handling client and vendor needs - Anticipate and resolve issues, provide solutions to clients and vendors in a timely manner - Contact vendors to identify card acceptance and secure payment instructions for clients The Candidate : - Will work well in a newly formed team that is scaling, including contributing to defining well managed processes to support scalability - Able to build relationships and influence at Executive and functional levels - Possesses strong verbal and written communication skills - Hands on experience in card sales, merchant services and client management and the ability to deliver a superior customer and vendor experience - Creative thinker willing to go outside of their lane - Strong professional presence with ability to work directly with clients and vendors - Possess maniacal focus on helping clients realize the full potential value of their program - Courageous - not afraid of tackling large, complicated issues, having difficult conversations and asking tough questions - Thrives in an environment of process development and change with an open and flexible mindset - Problem solver capable of synthesizing information to make informed decisions - Strategic mindset and ability to leverage data in identifying growth opportunities The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our clients. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service. Independent, results-driven and goal-oriented, self-starters will thrive within our organization. This is a remote position. The candidate will manage clients located nationally. Capital One is open to hiring a Remote Employee for this opportunity. Basic Qualifications : - Bachelor's Degree or Military experience - At least 3 years of experience in a Business Client facing role - At least 3 years of experience selling Merchant Services Preferred Qualifications : - At least 3 years of experience selling commercial or small business credit card products - At least 3 years of experience working with DSO (Days Sales Outstanding) and DPO (Days Payable Outstanding) both on the Buyer side as well as the Supplier side - At least 3 years experience negotiating between Buyer and Supplier focusing on C-suite or business owners At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,100 - $157,700 for CML Card Client Development Manager Richmond, VA: $138,100 - $157,700 for CML Card Client Development Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
• Own and lead short and long-term strategy and implementation of content frameworks that drive brand vision and business outcomes • Drive the strategy for and manage executive thought leadership content, including bylines, LinkedIn content, and editorial pieces • Build scalable content systems and processes that reflect key business objectives and support executive communications across channels and moments. • Serve as a strategic writing partner to senior leaders, translating business priorities into clear, audience-appropriate communications • Provide editorial oversight and guidance to ensure consistency in tone, voice and narrative across corporate materials • Support internal communications efforts related to leadership messaging and company priorities
Lead Content Designer
HumanaLouisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off
• Define, create and manage content for IVA and IVR experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals • Create content strategies and direct information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards • Collaborate with other UX experts on content organization, navigation, site maps and information architecture • Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies • Regularly audit and inventory content to identify gaps in quality, compliance, standards and branding • Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards • Maintain Humana digital content guidelines, standards, tools and processes
• Design and run short multi-turn conversations (typically 1–5 turns) intended to test AI personalization behavior • Create prompts grounded in realistic personal scenarios to evaluate contextual understanding • Review AI responses to determine whether personalization is correctly applied • Check grounding quality to ensure the model does not invent unsupported claims about the user • Evaluate integration quality — confirming personal signals are used naturally (not forced or robotic) • Compare two responses side-by-side and determine which is more helpful, natural, and relevant • Write clear, structured rationales explaining rankings and referencing specific conversation turns • Verify debug information showing whether correct data sources were used • Maintain strict workflow hygiene (including deleting evaluation conversations when required)




