• Respond promptly to player inquiries about gameplay, features, and technical issues • Help players troubleshoot account, payment, and gameplay problems • Guide players on rules, strategies, and ongoing promotions • Log and track interactions using our support platform • Escalate complex issues to development and QA teams as needed • Flag recurring player feedback trends to help improve the product

Role Description Du lebst im Ausland, arbeitest remote und suchst eine sinnvolle, flexible Aufgabe mit echtem Startup-Einblick? Wir sind ZWW Deutschland – wir verbinden KMU, Agenturen und Berater mit staatlichen Förderprogrammen, von denen kaum jemand weiß. Unser Team wächst und wir suchen jemanden, der uns vom Ausland aus tatkräftig unterstützt. Auf Deutsch, auf Augenhöhe, mit Biss. - Du bearbeitest eingehende Kundenanfragen per Mail – schnell, freundlich und professionell. - Du qualifizierst potenzielle Kunden – passt das Angebot, macht ein Gespräch Sinn? - Du machst eine kurze Erstberatung und gibst dem Kunden das Gefühl, bei den Richtigen zu sein. - Du vereinbarst Termine mit unseren Vertriebsexperten – sauber, verbindlich, strukturiert. - Du arbeitest dich tief ins Produkt ein und verstehst, welche Förderungen für welche Kunden passen. - Du dokumentierst Gespräche und pflegst die Infos im CRM. Qualifications - Deutsch auf muttersprachlichem Niveau – du schreibst und sprichst fehlerfrei und professionell. - Du hast ein gutes Gespür für Menschen und erkennst schnell, ob jemand ernsthaftes Interesse hat. - Du arbeitest strukturiert, zuverlässig und selbstständig – auch ohne dass jemand dir auf die Finger schaut. - Erfahrung im Kundenkontakt, Vertrieb oder als virtuelle Assistenz ist ein Plus. - KI-Tools nutzt du aktiv oder lernst sie blitzschnell. - Du bist kommunikativ, denkst mit und hast keine Scheu, Neues anzugehen. - Europäische Zeitzone bevorzugt – aber nicht zwingend. Benefits - 100% remote – du arbeitest von wo du willst. - 3–6 Stunden pro Tag – flexibel und planbar. - Du bekommst echte Einblicke in ein wachsendes Startup und lernst, wie moderner Vertrieb funktioniert. - Kein Konzern, keine Hierarchien – direkte Kommunikation mit dem Team. - Perspektive auf mehr Stunden und Verantwortung wenn's passt. Company Description Neue Arbeitswelt. KI. Wachstum. Transformation. Dahinter stecken Förderprogramme mit Milliarden-Volumen – und die meisten Unternehmen wissen nicht mal, was ihnen zusteht. Wir schon. ZWW Deutschland ist eine junge Plattform, die Unternehmen, Fördergelder und echte Beratung zusammenbringt. Wir wachsen mit diesem Markt. Wir lernen jeden Tag. Und wir bauen gerade etwas, das dieses Land wirklich braucht.

Role Description You'll be handling outbound customer calls for Goda — post-purchase follow-ups, proactive order and fulfillment updates, review acquisition outreach, and retention-focused conversations. You'll also support inbound escalations when needed. This is not a scripted cold call role. You'll be working off structured call frameworks, but the job requires you to think, read the customer, and adapt in real time. Our customers are passionate about our products — when something's off, they want to talk to someone who actually cares and can fix it. You'll report to the CS Manager and be held to clear daily call targets, resolution quality benchmarks, and CSAT standards. If you're the type to hide behind a script and move on, this isn't the right fit. What You'll Be Doing - Outbound Call Management - Making outbound calls to existing customers for post-purchase follow-ups, proactive delivery updates, and satisfaction check-ins [Approximately 50+ calls per day] - The main goal is: Executing review acquisition campaigns — reaching out to verified purchasers and guiding them through leaving a review on our Trustpilot page, compliantly and naturally - Following call scripts and frameworks precisely while using good judgment when conversations go off-script - Logging every call outcome accurately in our CRM/helpdesk [Aircall] - Quality & Reporting - Hitting daily and weekly call volume targets as set by the CS Manager - Maintaining CSAT and call quality scores within defined benchmarks - Surfacing recurring complaint patterns and call objections to the CS Manager for SOP and messaging improvements - Flagging any compliance concerns, sensitive customer situations, or escalation risks immediately Qualifications - Minimum 2–3 years of experience in a customer support role — call center or outbound phone experience strongly preferred; DTC or e-commerce experience is a significant advantage - Fluent, clear, confident American English — spoken and written. Customers are US-based; your accent and phrasing must be comfortable and natural for an American audience. This is non-negotiable. - Strong phone presence — you sound engaged, warm, and professional, not robotic or scripted - Proven ability to handle difficult conversations calmly — complaints, frustrated customers, cancellation intent — without losing composure or matching their energy - Comfortable working within structured call frameworks while adapting naturally when the conversation requires it - Detail-oriented with CRM and logging discipline — every call outcome documented accurately: resolution, sentiment, issues, follow-up required - Proactive and self-directed — you hit your call targets without being chased and you flag problems before they land on someone else's desk Requirements - Experience in retention or winback calling (subscription brands, DTC) - Familiarity with helpdesk or CRM tools (Commslayer, RichPanel, Gorgias, Zendesk, or similar) - Prior experience with review outreach or NPS/CSAT follow-up calling - Comfort navigating fulfillment-related conversations (order status, reshipments, tracking disputes) Instant No's - Heavy or unclear accent that creates friction in US customer conversations - Relying on scripted lines when the customer has clearly gone off-script — the ability to pivot naturally is required - Low call volume output or unlogged outcomes — accountability on every call is not optional - Treating outbound CS as cold sales — the goal is resolution and relationship, not pressure tactics - Slow escalation of sensitive or high-risk situations Benefits - Competitive salary based on market and experience - Fully remote, working within your assigned market's timezone (must overlap with US business hours) - Clear growth path within our CS team and retention function - Structured call frameworks, proper tooling, and a CS team being built to the right standard 📌 Our customers are real people who spent real money on our brand. Your voice is often the first time they hear from a human. If you take that seriously and want to be part of a brand that's building something real, we'd like to hear from you.

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner • Resolve customer issues accurately while adhering to company policies and service standards • Maintain detailed and accurate documentation in tickets and internal systems • Ensure proper ownership of customer conversations, including follow-ups and handoffs • Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift) • Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs • Maintain professionalism and brand standards in all client-facing communication • Contribute to process improvements by identifying recurring issues or inefficiencies