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The leader in automation fabrics solutions
Inside Sales Account Manager
Location
United States
Posted
45 days ago
Salary
0
Seniority
Lead
Job Description
Inside Sales Account Manager
Redwood Software
Role Description Red River’s Inside Sales Account Manager (ISAM) is a sales focused, commission-eligible role that is responsible for contributing to the company’s sales goals along with providing top-level customer service. The Inside Sales team works as the primary point of contact for Red River’s Account Executives and customers for all pre/post sale inquiries. The primary objectives of the Inside Sales position are to proactively drive sales opportunities while maintaining support for their Account Team(s) with a focus on 100% customer satisfaction. - Manage a dedicated customer account list - Direct pairing and support for an internal Account Executive - Use insights from RADAR to support sales operations and decision-making - Apply strategic thinking and pricing judgment at the account level to support sales execution and customer growth - Apply sales-related business application, procedures, and protocols - Proactively engaged in focused IT Sales Training forums and actively pursuing internal and external opportunities to broaden experience in the industry - Partner with Red River staff resources such as the Support Services Team, Pre-Sales Engineering, Capture Team and Professional Services Team - Use customer, vendor, and OEM resources as needed - Explore new opportunities through account management, best practices, lead generation campaigns and cold and warm calls - Determine technologies that are relevant to the customer and effectively present Red River’s capabilities via phone or e-mail communication - Serve as a trusted resource and active participant in company projects outside of dedicated sales role - Manage quote activity from RFQs, OEM leads, phone and e-mail prospecting and may participate in customer meetings - Other business duties as assigned Qualifications - 2+ years of sales experience in the IT industry - Entry and advanced level certifications in OEM training programs - Experience in a professional environment Requirements - 2-5 Years of experience in the IT Sales Industry or equivalent. - 4-year post-secondary degree or equivalent (degree is preferred but not required for position). Knowledge, Skills and Abilities - Strong phone communication skills with an emphasis on active listening, effective use of open-ended questions, professional and considerate demeanor - Use technically literate language to support successful cold and warm outreach - Strong writing skills with professional, technically proficient communication and proven experience conveying complex opportunities to customers, vendors, and OEM partners - Demonstrates strong problem-solving skills and the ability to connect internal stakeholders to create clear action plans - Understanding of all Contract and Compliance protocols - Ability to problem solve and proactively coordinate with appropriate stakeholder - Ability to be creative and self-motivate - Ability to exercise independent judgement and provide strong recommendations - Ability to work effectively with limited or no supervision Essential Elements - This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday. - This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment. Special Requirements - This position is deadline oriented and although most of the work is completed during normal work hours, occasional work after hours is required to meet important deadlines. Benefits - Red River offers a competitive salary, excellent benefits and an exceptional work environment. Company Description Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River. Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
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Role Description This role is at the center of DisplayMax's growth engine --- owning the independent and small-chain market from first contact to repeat customer. The Inside Sales Representative manages and grows small to mid-sized customer accounts (1--99 locations) within the fixture sales division, serving as the primary point of contact for inbound sales inquiries, website and configurator leads, and regional market opportunities. This position plays a critical role in developing the independent customer segment, driving revenue growth, and delivering a high-quality customer experience from initial contact through post-sale support. The Inside Sales Representative evaluates and escalates larger opportunities (100+ locations) to Business Development Representatives --- allowing BDRs to focus on enterprise-scale opportunities --- and transitions mature accounts to Account Managers when appropriate. We're looking for someone who is hungry to grow, humble enough to collaborate, and smart enough to read the room. The ideal candidate is responsive, relationship-driven, and highly organized, with the ability to manage a high volume of activity while maintaining accuracy, professionalism, and strong communication. Key Responsibilities - Inbound Sales & Lead Management - Serve as the primary contact for new customer inquiries via phone, email, website, and configurator channels - Respond to incoming sales leads in a timely, professional manner - Qualify new opportunities and assess customer needs - Escalate opportunities with 100+ locations to the Business Development Representative, allowing BDRs to focus on enterprise-scale pursuits - Independent Market Development - Grow the independent and small-chain customer segment (1--99 locations) - Develop local and regional market presence through outbound calls, email outreach, and proactive prospecting - Participate in regional trade shows and networking opportunities - Build pipeline through referrals, inbound activity, and proactive outreach - Account Management - Manage a portfolio of small to mid-sized accounts (typical lifecycle up to 2 years) - Build relationships that drive repeat business - Identify opportunities for upselling and cross-selling - Sales & Estimating Execution - Prepare quotes and estimates for fixtures, layouts, and related components - Assist customers with store layouts and product selection - Utilize internal systems and tools to generate accurate proposals - Ensure pricing aligns with company guidelines and margin expectations - Inventory & Order Coordination - Monitor inventory availability using internal systems - Clearly communicate lead times and availability to customers - Coordinate with internal teams to ensure smooth order processing and fulfillment - Post-Sale Support & Retention - Conduct post-delivery follow-up to ensure customer satisfaction - Manage and process RMAs (Return Merchandise Authorizations) - Resolve customer issues efficiently to maintain strong relationships - Account Transition - Identify growth-stage accounts ready for enterprise-level support and champion a seamless transition to Account Managers --- ensuring a consistent, high-quality customer experience throughout - Ensure accurate and complete handoff of account details and history - Maintain smaller transactional accounts as needed Qualifications - 2+ years of sales, customer service, or account management experience preferred - Strong communication and interpersonal skills - Highly organized with strong attention to detail - Ability to manage multiple priorities in a fast-paced environment - Comfortable using CRM systems, ERP platforms, and quoting tools - Problem-solving mindset with a proactive, solution-oriented approach - Experience in fixtures, retail merchandising, display, or a related product category is a plus What You Can Expect From Us This is a newer position at DisplayMax, and we're looking for someone who sees that as an opportunity, not a drawback. You'll have real input in shaping how this role and the independent market segment develop. If you thrive with autonomy, enjoy building something from the ground up, and want your contributions to be visible --- this is that kind of role. Key Performance Indicators - Responsive & Customer Engagement - Inbound requests (calls, emails, quote requests) are handled quickly and professionally with clear next steps for the customer. - Expectation: end of next business day. - Quote Conversion Mindset - Actively turn 40% of quotes into orders quarterly. - Ownership of small and mid-sized accounts - Take responsibility for assigned accounts by: - Growing relationships via repeat orders. - Handling issues end-to-end - Identifying opportunities (repeat orders, add-ons, referrals) Our Culture & Expectations At DisplayMax, we strive to be ideal team players: - Hungry: Motivated and ownership-driven - Humble: Team-first mindset - Smart: Professional, people-aware, and solution-oriented
• The Inside Sales Account Manager is a quota-carrying role responsible for owning and growing a defined territory of named mid-market accounts. • The primary focus is expanding existing customers through upsell, cross-sell, and multi-site deployments of ChargePoint’s EV charging hardware, software, and services. • This role blends strategic account planning with disciplined sales execution. • You will engage directly with customers, collaborate cross-functionally, and leverage channel partners to drive both expansion revenue and selective new customer acquisition within your territory.
Role Description Curte vender de forma consultiva, entender o cliente a fundo e fechar negócios com propósito? Então essa vaga de Closer Júnior pode ser o seu próximo passo. Você vai atuar na linha de frente do time comercial, recebendo leads qualificados e conduzindo todo o processo de fechamento, com método, suporte e treinamento contínuo. - Conduzir calls de diagnóstico e apresentação de proposta. - Entender dores, objetivos e contexto de cada lead. - Apresentar a solução de forma consultiva e personalizada. - Negociar condições comerciais e contornar objeções. - Registrar interações e atualizações no CRM. - Trabalhar em parceria com pré-vendas e pós-vendas. - Acompanhar indicadores de performance e evolução do funil. Qualifications - Experiência prévia em vendas (inside sales, SDR, atendimento comercial ou similar). - Boa comunicação verbal e escrita, clara e objetiva. - Conforto em realizar reuniões por vídeo e telefone diariamente. - Perfil orientado a metas, organização e disciplina com rotina. - Disponibilidade para atuar como PJ em horário comercial. - Noções básicas de funil de vendas e uso de CRM. Requirements - Experiência anterior como Closer em vendas consultivas. - Atuação em negócios B2B, infoprodutos ou serviços recorrentes. - Vivência com metodologias de vendas (SPIN, GPCT, BANT etc.). - Conhecimento em ferramentas como HubSpot, Pipedrive ou similares. - Interesse em construir carreira em vendas de alta performance. Company Description
