Role Description As a WellNow Provider, you will be part of a team that is dedicated to improving the delivery of quality healthcare to our Virtual Urgent Care patients while being part of a medical community in which you are supported in your growth as a medical professional. As a reflection of our continued growth, we are seeking a full-time, seasonal, Telehealth provider that is licensed in New York for WellNow Virtual Care! Onboarding will occur in October, and telehealth coverage will last from November 1 - January 31. Salary: Qualified NP/PA hourly rate is $60/hour - Outstanding Patient Care and Medical Knowledge - Assesses patient needs within a telemedicine care setting - Appropriately triages patients to differentiate the patient needs - Evaluates patients in a timely manner, putting patient care above clerical duties - Performs a thorough history and physical exam on each patient - Creates an individualized, evidence-based plan of care - Appropriately consults the on-call WellNow physician and on-call radiologist - Effectively manages payers across the spectrum of services provided at a site - Follows evidence-based standards for ordering laboratory, radiology and other diagnostic studies - Uses evidence-based resources for treatment options - Orders and prescribes appropriate medications - Appropriately consults and refers to primary care and specialty physicians - Performs procedures appropriate type of services provided at the standard of care - Educates patients regarding the disease process and discharge plan - Maintains patient confidentiality - Continuous Practice-Based Learning - Completes CME requirements for specialty - Attends peer review and education update meetings - Serves as a resource in educating other staff members - Superior Interpersonal and Communication Skills - Treats every patient professionally and compassionately - Communicates with clinical staff regarding patient condition and plan of care - Does not discuss details of business with patients - Does not label patients - Takes concerns to management instead of discussing with staff - Professionalism - Arrives to work on time - Adheres to the dress code described in the Employee Handbook - Limits personal conversations with staff - Continues to see patients during scheduled time - Attention to System-Based Practice - Maintains patient records for clinic use, medical record use, and billing use - Completes charts within 3 days of shift - Ensures all diagnostic tests that are not complete at the time of care are reviewed and appropriately followed-up - Attends meetings - Participates in special projects as they arise Qualifications - 1+ years of emergency medicine/urgent care experience, telemedicine experience, or family practice experience, which includes the ability to manage adult and pediatric patients. - Ideal candidate will have experience working in both a fast track and main emergency department setting - Excellent bedside manner and interpersonal skills - Ability to work well independently evaluating and managing patients, and serve as a leader of a team - Ability to work in a fast-paced environment. - Friendly and customer service oriented. - Ability to work both independently and in a team environment. Requirements - Graduate of an accredited PA or NP program or an accredited university. - Provider must be willing to obtain multiple state licenses as directed by WellNow - Provider must have NY state license at time of employment Company Description WellNow is an EOE. WellNow, is part of TAG-The Aspen Group's family of healthcare brands.

Role Description The CC Business Project Lead - Bilingual primary function is to drive strategic projects and ensure operational excellence within the Contact Center Services & Solutions division. This role is integral to successfully executing initiatives to optimize business processes, enhance data flows, and foster cross-departmental collaboration. - Conduct thorough research on various trends and situations impacting the Contact Center. - Analyze data to provide actionable insights and recommendations for strategic decision-making. - Champion developing and implementing best practices to enhance operational efficiency and service quality within the Contact Center. - Lead the integration and implementation of sophisticated fraud detection systems. - Engage and collaborate with organizational stakeholders to gather requirements. - Advocate for and lead the adoption and integration of new technologies. - Accurately document detailed business requirements, epics, and user stories. - Utilize data analytics to inform strategic decisions and optimize operational processes. - Identify and drive innovative solutions for process enhancements. - Lead and support strategic projects from planning to execution. - Develop detailed process maps and flowcharts to visualize processes and workflows. - Design and implement strategies to improve overall client and customer experience. - Develop and implement effective change management strategies. - Establish and monitor key performance indicators (KPIs). - Continuously evaluate the outcomes of implemented changes. - Ensure transformation initiatives comply with regulatory requirements. - Perform all other duties as assigned. Qualifications - Bachelor's Degree in a related field, preferably in Business, or equivalent combination of education and experience required. - Master’s Degree in Business Administration, Finance, Information Systems, or related field preferred. - Professional certifications such as Certified Business Analysis Professional, Project Management Professional, or Lean Six Sigma Green/Black Belt preferred. Requirements - Minimum five (5) years of experience in business analysis, data analysis, or a related field within the financial services or contact center industry. - Minimum three (3) years of project management experience within the financial services industry. - Proven experience in product lifecycle management, process flow, and/or application design preferred. Knowledge, Skills, & Abilities - Advanced problem-solving and resolution techniques with strong analytical and quantitative skills. - Proficiency in data modeling, with experience in querying databases and managing large datasets. - Knowledge of business process modeling, requirements development, functional system design, implementation, and support. - Ability to conduct research, analyze data, and provide actionable insights. - Excellent verbal and written communication skills. - Strong organizational and time management skills. - Ability to work independently and as part of a team. - Proven ability to build and maintain strong relationships with stakeholders. - Ability to exercise discretion and independent judgment. - Proficiency in PC/Windows-based software, including Word, Excel, PowerPoint, and Project/Task Management software. - Foster a culture of inclusivity, innovation, and continuous learning. - In-depth knowledge and experience with regulatory compliance requirements. - Ability to maintain confidentiality of sensitive information. - Flexibility to travel as needed for project and operational requirements. - Ability to be on call 24x7 as needed for operational and project requirements. Physical Demands - Regularly required to sit; use hands to finger, handle, or feel and talk or hear. - Specific vision abilities required include close vision. - Ability to occasionally lift/move up to 25 pounds. Service Standards - Responsible for ensuring that exceptional service is delivered to both internal and external clients. - Demonstrate enthusiastic support of corporate mission, vision, core values, and long-term business objectives. - Support a workplace where every employee feels valued, respected, and connected. - Perform job duties within the company’s policies, procedures, service standards, and the state and federal laws. Benefits - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program

• Assessing and evaluating member's needs and requirements • Visiting Medicaid members in their homes and other care settings • Establishing member specific care plans • Ensuring members receive services in the least restrictive setting • Planning and implementing interventions to meet members' needs • Coordinating services and monitoring case management plans • Guiding members towards appropriate care resources

Role Description As a Bilingual (Spanish) Patient Engagement Specialist, you will play a vital role in supporting patients throughout their medication journey. You’ll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners—ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish. This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact. What You’ll Do - Manage both inbound and outbound pharmacy communications - Support medication adherence - Help remove access barriers for patients across diverse populations Core Responsibilities - Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish - Educate and guide patients through the end-to-end medication refill process - Coordinate prescription refills, including data entry and pharmacy claim adjudication - Perform prescription status checks and resolve adjudication or coverage issues - Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams - Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies - Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols - Accurately document and maintain patient, prescription, and communication records across multiple systems - Identify repeat issues and trends, escalating opportunities for workflow or process improvement - Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards - Participate in ongoing training, quality assurance activities, and professional development - Maintain schedule flexibility to support health system partner needs - 8-hour shifts, Monday–Friday between 7:00am–7:00pm EST - Occasional weekends as needed Qualifications - National Pharmacy Technician Certification (CPhT) required - Active State Pharmacy Technician registration (obtainable with national certification) - Willingness to obtain additional required licensure within an agreed timeframe - High school diploma or GED required - 1–3 years of pharmacy technician experience preferred - Fluency in both English and Spanish (spoken and written) is required - Experience supporting diverse or underserved patient populations preferred Requirements - Exceptional phone presence and patient communication skills - Comfortable with proactive outbound patient engagement - Strong collaboration skills across clinical, pharmacy, and payor teams - Proficiency in Microsoft Word and Excel - Ability to quickly learn new systems, platforms, and workflows - Excellent attention to detail, organization, and multitasking abilities Benefits - Remote work flexibility - Opportunity to make a meaningful difference in patient care Remote Work Requirements - A dedicated home workstation with two company-provided monitors - Reliable, high-speed internet connection - A quiet, private, distraction-free workspace - Willingness to work occasional overtime as patient volumes fluctuate - Ability to keep camera on during most meetings with leaders and teammates Why This Role Matters Your work directly improves medication access, adherence, and patient outcomes, particularly for Spanish-speaking populations who rely on clear, compassionate communication. As a Bilingual Patient Engagement Specialist, you’ll make a meaningful difference every day—while enjoying the flexibility and balance of a remote pharmacy career.