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RateHawk

RateHawk is an online booking platform featuring hotels, car hire and related travel services.

API Optimization Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

6 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishSpanishPortugueseGrafanaSOAP

Job Description

API Optimization Manager

RateHawk

• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; • Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; • Conduct detailed analysis of metrics to identify areas requiring improvement; • Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; • Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; • Maintain clear and effective communication channels to facilitate prompt issue resolution; • Foster the development of new features in the market; • Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; • Work closely with the commercial teams to ensure client KPIs are met; • Provide strategic recommendations to improve the performance of top clients; • Identify technical gaps in a client's integration; • Collaborate with clients to resolve integration issues and enhance their API usage experience; • Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Job Requirements

  • Relevant Experience. Minimum of 3 years of successful experience in the travel industry. Overseeing the end-to-end process of API optimization.
  • Experience managing RESTful and/or SOAP APIs.
  • Strong understanding of JSON, XML, and API testing tools such as Postman.
  • Experience with travel technology integrations, including GDS, NDC, CRS, PMS, Channel Managers, and OTA connectivity.
  • Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, or Kibana.
  • Strong analytical and data-driven decision-making skills.
  • Experience managing technical vendor relationships and cross-functional projects.
  • Knowledge of Agile methodologies (Scrum, Kanban).
  • Language knowledge. Fluent English, Spanish or Portuguese is desired, other languages are a plus;
  • Travel Requirements. Up to 40% of travel time may be required;
  • Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
  • Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.

Benefits

  • Flexible schedules and opportunity to work remotely.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.

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