Proof Holdings, Inc.

• Manage and grow a portfolio of strategic enterprise accounts • Own the post-sale customer relationship, becoming a trusted advisor to key stakeholders and decision-makers • Develop and execute strategic account plans tailored to each customer, focusing on long-term partnership and revenue growth • Identify and close upsell, cross-sell, and renewal opportunities in collaboration with Customer Success and other internal teams • Act as the internal voice of the customer, advocating for customer needs and collaborating with Product, Engineering, and Support • Navigate complex organizations and build multi-threaded relationships, including at the executive level • Partner with Legal to lead renewals and contract negotiations • Maintain accurate forecasts and reporting in Salesforce and other GTM systems • Communicate effectively across channels (Slack, Google Suite, Email) and contribute to a collaborative team culture

• Orchestrate and close profitable growth contracts that exceed $1M in committed annual revenue selling as a team. • Establish executive relationships within prospect, customer, and partner accounts. • Become a subject matter expert in digital identity, fraud prevention, and trusted online transactions. • Develop and execute custom account plans for each assigned account. • Independently own a successful outbound pipeline generation strategy. • Professionally manage daily deal progression activities with a sense of urgency. • Lead the review and negotiation of contractual agreements in partnership with Legal. • Perform business reporting and forecasting duties within Salesforce and company systems. • Communicate effectively in writing leveraging Slack, Google Suite, and email. • Collaborate with Product, Engineering, Finance, and other teams outside of GTM to improve our company and take advantage of market opportunities.

• Advise on the legal and regulatory dimensions of Proof's use of AI and machine learning, including identity verification, biometric comparison, and fraud detection. • Help build and run Proof's AI governance framework: model risk, transparency, fairness, and vendor AI assessments. • Advise on automated decision-making, profiling, and bias-audit requirements, including New York City's Local Law 144 governing automated employment decision tools (AEDTs) and the California CPPA's automated decisionmaking technology (ADMT) regulations, as well as comparable obligations emerging in other states. • Review AI-related product features, training-data practices, and AI terms in customer and vendor agreements. • Serve as Proof's legal advisor on global privacy and data protection, including U.S. state privacy laws (CCPA/CPRA and the growing set of state comprehensive laws), GLBA, biometric privacy laws such as BIPA, HIPAA where applicable, and GDPR/UK GDPR. • Manage and mature Proof's privacy program: policies, data maps, records of processing, privacy and data protection impact assessments, retention schedules, and privacy-by-design review of new products and features. • Work with commercial counsel on data processing agreements, standard contractual clauses, and privacy terms with customers, vendors, and partners. • Advise product and engineering on the handling of identity data, biometrics, and notarization recordings across the full data lifecycle. • Manage consumer and data-subject rights requests, privacy notices, consent flows, and cookie/tracking compliance. • Help the Government Affairs and Public Policy team to monitor the evolving privacy landscape and translate new obligations into practical, prioritized guidance for the business. • Assist with RFPs, due diligence, and audit responses. • Partner with the security team on the legal aspects of information security, readiness, security questionnaires, and customer security commitments. • Advise on breach assessment and notification obligations, and help lead the legal response to security incidents. • Support vendor security and risk reviews and the contractual security requirements that flow from them. • Act as a trusted advisor to executives and product leaders, delivering clear, risk-calibrated, business-minded counsel. • Build scalable training, playbooks, and self-serve resources that raise privacy and security fluency across the company. • Support regulatory inquiries, audits, and customer due diligence.

• Collaborate with Product and Network and Agent Experience team engineers to design, create, and maintain features for Proof's customers and users • Write quality code with a high degree of autonomy, meeting standards for performance and reliability • Use AI tools in your day-to-day coding, review, and deployment processes to work more effectively and deliver a quality experience for our customers • Drive project scoping activities and discussions around requirements and trade-offs • Troubleshoot complex technical issues in production, pertaining to team's areas of ownership • Drive improvements, collaboration, and best practices through code reviews and mentoring • Proactively write and maintain technical documentation • Participate in production on-call rotation several times a year, after receiving in-depth training

• Perform chat, email, and phone-based customer support • Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently • Maintain a positive, empathetic, and professional attitude toward customers at all times • Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools • Provide product feedback and suggestions • Take on additional responsibilities and grow your career • Other operational and administrative duties as needed, based on business and customer needs

• Lead, mentor, and develop a high-performing team of solutions engineers focused on enterprise customer acquisition and expansion • Serve as a player-coach by actively participating in strategic customer engagements, technical discovery, product demos, architectural discussions and proof of concepts • Partner closely with sales leadership and account executives to drive complex enterprise deals from initial qualification through technical validation and solution alignment • Act as a trusted advisor and subject matter expert to prospects and customers across fraud prevention, identity verification, digital trust, and transaction security workflows • Translate customer pain points and business requirements into scalable technical solutions leveraging Proof’s platform capabilities • Establish and continuously iterate upon pre-sales best practices, demo strategy, technical enablement, and operational processes to improve team effectiveness and scalability • Collaborate cross-functionally with product, engineering, customer success to influence roadmap priorities and improve customer outcomes • Support expansion into new verticals, use cases, and strategic partnerships • Represent Proof at customer meetings, executive presentations, conferences, and industry events

• Lead test strategy, planning, and execution across new features, enhancements, and platform releases • Design, implement, and maintain scalable automated test frameworks to improve reliability, coverage, and release velocity • Partner cross-functionally with developers, product managers, designers, and infrastructure teams to ensure quality is embedded throughout the development lifecycle • Actively participate in Agile ceremonies, providing QA insights during sprint planning, stand-ups, and reviews • Own regression testing strategy and release validation across environments and deployments • Validate backward compatibility and ensure consistent functionality across versions and production configurations • Ensure browser and device compatibility across supported environments • Evaluate system integrations and complex customer workflows across interacting product features • Perform performance, scale, load, and security testing to identify risks and bottlenecks • Integrate automated testing into CI/CD pipelines to enable rapid, reliable releases • Triage defects, manage bug tracking, and partner with engineering to drive timely resolution • Define and monitor quality metrics, providing visibility into product health and release readiness • Provide mentorship, establish testing best practices, and contribute to a culture of continuous improvement

• Design and build end-to-end workflows that handle prospect research, enrichment, prioritization, sequencing, and follow up • Create and maintain Clay playbooks that leverage ICP definitions, buying signals, intent data, past engagement, and closed lost history • Use signals from customer data, conversations, and activity to inform personalization and account prioritization at scale • Partner with Revenue Marketing to translate campaign themes and positioning into outbound automations aligned to GTM priorities • Continuously refine workflows based on performance data so GTM teams spend more time in customer conversations and less time on administrative work • Stay current on emerging AI, automation, and GTM technology offerings that align to Proof’s revenue targets • Help shape what an AI first GTM motion looks like in practice at Proof

• Handle incoming privacy requests. • Escalate requests when appropriate by looping in subject matter experts. • Provide responses to consumers. • Responsible for managing the process and developing process improvements. • Develop tracking, monitoring, and reporting/filtering for requests. • Assist and coordinate with Privacy Counsel on other privacy initiatives, including data mapping and implementing privacy controls, audits, and monitoring. • Monitor, and research state and federal law as they may relate to remote online notarizations and Software-as-a-Service (SaaS) providers. • Partner with internal business partners to meet legal requests. • Review and revise current company policies to ensure legal compliance.

• Lead design, development, and maintenance of Proof mobile applications and SDK’s for Android and iOS • Proactively drive all phases of mobile app development, from ideation to release to tracking and analyzing the impact of shipped features • Collaborate cross-functionally with designers, developers, QA engineers, and product managers • Work with existing and new vendors providing components, SDK’s and API’s enabling Proof mobile apps • Provide leadership and critical input on advancing technical standards and best practices as appropriate • Contribute to continuous improvements of mobile app automation, unit tests, CI/CD • Triage bugs, track software defects, and ensure their timely resolution