Role Description We’re looking for a friendly, tech-savvy, enthusiastic implementation specialist to join our growing Onboarding Team. In this role, you’ll help customers turn their workplace goals into successful Skedda launches. You’ll be a trusted guide throughout the onboarding journey, building strong customer relationships, leading confident product conversations, creating helpful video walkthroughs, solving real scheduling and space-management challenges, and helping teams unlock value from Skedda as quickly as possible. You’ll play a key role in creating excellent first impressions for new customers and setting them up for long-term success. Your day-to-day will involve: - Leading engaging customer training sessions and product walkthroughs - Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions - Guiding customers through implementation milestones - Performing and coordinating key onboarding tasks, such as map uploads and account configuration support - Answering customer questions via email and chat with clarity, warmth, and urgency - Helping customers solve unique scheduling, space-management, and workplace scenarios - Delivering product demonstrations tailored to customer needs - Supporting billing-related questions and payment workflows - Capturing customer feedback and sharing insights that help shape product development decisions - Collaborating with amazing teammates across onboarding, support, product, and customer success to improve the customer experience Qualifications - Communicate exceptionally well in written and spoken English - Bring a friendly, engaging, and professional presence to every customer interaction - Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate - Have experience working directly with customers or clients - Be motivated by helping customers achieve meaningful outcomes - Stay organized, detail-oriented, and proactive while managing multiple priorities - Bring a strong sense of ownership, urgency, and follow-through - Enjoy solving problems, learning quickly, and finding practical ways to move customers forward Requirements - Previous experience in implementation, onboarding, customer support, customer success, or a similar customer-facing SaaS role - Experience with tools such as Stripe, Hubspot, or other customer/payment platforms; Google Suite Benefits - Competitive salary, benefits package, and paid time off - Creative and collaborative work environment - Direct exposure to the leadership team across departments - Be empowered to leave a significant mark on the company and the customers Company Description Skedda is a leading global workplace management platform, serving over 8,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice. We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: - We are a community - Quality is at our core - Take ownership - Create momentum every day - Tackle hard problems - Be curious We’re growing fast with a lot of new opportunities ahead!

Senior Accounts Receivable Specialist remote type Remote locations Remote US time type Full time job requisition id R-9593 With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as an expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations-related items, including account reconciliation, collections, analysis, and problem resolution. Act as the primary point of contact for billing and collection inquiries from internal and external business partners Research and resolve a variety of complex internal and external inquiries Efficiently and accurately perform moderate to complex Accounts Receivable activities, including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported Create, review, and recommend necessary documents to generate customer billing Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, and provide alternate solutions Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval Prepare timely and accurate billing and reconciliation reports as needed Identify at-risk customers based on established triggers Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies Analyze customer requirements, provide education on capabilities, and, in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures Help onboard and mentor new teammates and flex as needed to support the business need Job Specifications Typically has the following skills and abilities: Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues Bachelor’s degree in Accounting, Finance, or related field preferred One year of experience working in an ERP based Accounts Receivable environment preferred Active Accounts Receivable Specialist Certification preferred Solid understanding of basic accounting principles, familiarity with SAP preferred Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills Critical thinking and analytical, with a solution-oriented approach to work Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines Excellent communication and interpersonal skills to effectively communicate with internal and external business partners Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences Must be available to work within the full range of division hours of operation Clean credit history as reported by credit report #LI-VISIONCARE   Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Salary Ranges: $17.85 - $28.88

• Audit and validate all SAP customer master fields for onboarding records to ensure accuracy, consistency, and compliance with organizational standards • Lead the analysis of customer-submitted documents to extract and interpret essential data elements • Conduct meticulous quality checks to safeguard data integrity • Identify and correct discrepancies in customer master data • Partner closely with cross-functional teams, sales and Customer Engagement Managers to clarify data requirements • Organize and maintain comprehensive records in accordance with company policies • Utilize advanced SAP skills to input, validate, and maintain customer master data • Create Master Load Templates (MLTs) based on customer input • Review and analyze customer documentation to determine load parameters • Assess and determines credit parameters for new accounts under a specified threshold • Finalize the setup of customer accounts in SAP • Complete specific data entry assignments tied to onboarding workflows • Identify and escalate data discrepancies or incomplete information to Data Quality Specialists • Perform updates to customer master records as needed

Role Description The Associate Merchant is responsible for the merchandising functions for assigned categories, contributing to the development of business objectives, achieving sales and margin goals, executing the merchandising strategy, and providing analytical support, insights, and recommendations to the merchandise team. Additional responsibilities include: - Collaborates on the development of sales and margin plans and sales forecasts for assigned categories. - Manages and controls open-to-buy positioning and buys merchandise for assigned categories. - Participates in negotiations directly with vendors on merchandise pricing, quantity, delivery, and terms. - Identifies and implements merchandise packaging and presentation techniques that enhance productivity and execution. - Objectively assesses merchandise mix based on consumer trends and business needs to develop planograms and to provide recommendations on assortments. - Reviews advertising and promotion analytics to evaluate performance, refine merchandise plans, and suggest adjustments to strategy. - Responsible for the implementation of category pricing strategy and executes exit strategies on slow selling items. - Assesses pricing based on knowledge of competitive landscape, sales and margin objectives, and price indexing and targets. - Researches competitive landscape and consumer trends to ensure alignment with strategy. - Identifies merchandising risks and opportunities and presents recommendations. - Provides effective and supportive direction and guidance to Merchant Assistants. - Performs other duties as assigned. Qualifications - Bachelor’s degree in business or operations related field. - 2-5 years of professional merchandising or retail operations experience. - Knowledge of vendor negotiation techniques. - Strong analytical and critical thinking skills. - Excellent written and oral communication skills. - Ability to multi-task and work independently in a fast-paced environment. Requirements In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $69,000.00 - $91,000.00. Benefits - Weekly Pay: Get paid every week so that you can manage your money on your terms. - Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. - Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. - Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. - 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older). - Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.