Prime Robotics

• Own a named account territory and build a qualified pipeline from prospecting through close. • Lead the full sales cycle: discovery, solution design, ROI modeling, proposal, executive presentation, negotiation, and close. • Build and maintain relationships with VP- and C-suite decision makers across warehouse operations, supply chain, and IT. • Partner with our solutions engineering team on technical scoping, you bring the commercial leadership, they bring the system design depth. • Develop competitive sales strategies within our industry and be a SME in this area. • Accurately forecast pipeline and commit revenue with CRM discipline. • Represent Prime Robotics at industry events, trade shows (MODEX, ProMat), and customer sites.

Role Description Prime Robotics is growing fast, and we're looking for a seasoned Sales Engineer who can own the technical side of complex enterprise deals, from discovery through close. You'll be the bridge between our robotics product line and the operational realities of warehouse, e-commerce, and manufacturing customers. This is a senior individual contributor role with direct impact on revenue. - Become the internal authority on Prime Robotics' full product portfolio within your first 60 days. - Lead technical discovery sessions to uncover customer pain points and design tailored automation solutions — including labor reduction modeling and ROI analysis. - Drive the full sales cycle alongside our commercial team, from qualification and solution concepting through proposal, executive presentation, and close. - Engage SVP- and director-level stakeholders across warehouse, e-commerce, and manufacturing sectors to build trusted advisor relationships. - Act as a go-to-market resource for pre-commercial and emerging product lines, identifying new use cases and leading pilot programs. - Partner with engineering and customer success teams to ensure seamless handoffs and high client satisfaction through implementation. - Apply data science and process automation tools to accelerate the requirements analysis and proposal process. Qualifications - 5+ years in solutions engineering, sales engineering, or technical consulting within warehouse automation, material handling, or robotics. - Hands-on experience with automation technologies such as ASRS, AMRs, AutoStore, shuttle systems, WMS/WES, sortation, or pick-to-light/voice/vision. - Proven ability to lead complex, multi-stakeholder sales cycles for deals in the $1M–$50M+ range. - Comfort presenting technical solutions and financial business cases to C-suite and SVP-level audiences. - Strong quantitative skills — you can build ROI models, forecast labor savings, and size solutions based on operational data. - Proficiency with CAD tools (AutoCAD, Configura) and simulation/modeling software; familiarity with data science tools (Python, SQL) is a plus. - Excellent project management skills; PMP or Six Sigma certification a plus. - Bachelor’s degree in industrial engineering, Mechanical Engineering, or a related technical field; MBA a plus. Requirements - The minimum expected base salary for this role is $120,000 annually informed by external market data. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, and current market and business conditions. - Our hiring process may incorporate AI-assisted tools to support activities such as application review, resume screening, and response evaluation. These tools are used to assist our recruitment team and do not make hiring decisions independently. All final decisions are made by a human reviewer. For questions about how your personal data is handled during this process, please don't hesitate to reach out to us. - Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. - Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. Benefits - Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing. - Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed. - Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront. - A collaborative culture where innovation thrives and your work has a real impact. - The excitement of contributing to transformative technology in a fast-growing industry.

Role Description The Project Delivery Manager serves as the primary delivery owner for Prime Robotics automation projects. You will bridge the gap between Sales and Delivery, manage cross-functional internal and customer-facing workstreams, and ensure the successful commissioning of robotic systems, robotic arms, and integrated software (WMS/ERP/PES) within scope, on time, and on budget. You will be equally comfortable on a warehouse floor validating site readiness as you are in a boardroom presenting milestone updates to C-suite stakeholders. Key Responsibilities - Pre-Sales Engagement - Partner with the Prime Sales team to understand customer warehouse layouts, throughput requirements, integration complexity (WMS, ERP, MES), and geographic deployment constraints. - Define implementation strategies for AMR, AS/RS, and software deployments—factoring in site infrastructure, racking configurations, and network readiness. - Develop high-level project timelines and resource estimates to support proposals and SOW development. - Collaborate with Solutions Engineering and Finance to validate effort estimates, hardware lead times, and service delivery costs. - Project Planning & Transition - Lead the Sales-to-Delivery handover process, ensuring all contractual commitments, scope boundaries, and customer expectations are clearly documented and understood. - Analyze contracts to define scope, key deliverables, acceptance criteria, and major milestones aligned to Prime's delivery methodology. - Establish the project charter, RACI, communication protocols, and cadenced governance structure (weekly status calls, steering committees, etc.). - Conduct gap analysis with customer and Prime cross-functional teams (Hardware Engineering, Software, Supply Chain, Field Services) to surface risks early. - Define measurable success criteria, go-live KPIs, throughput targets, system uptime SLAs, and establish baselines for performance tracking. - Ensure adherence to Prime's standard project processes, SOPs, and governance frameworks throughout all phases. - Project Delivery & Hardware Coordination - Monitor progress against timelines, budget, and milestone commitments; proactively surface risks and drive resolution before they impact go-live. - Maintain clear, consistent communication across all stakeholders—customer leadership, Prime HQ (Denver), field teams, and third-party integrators. - Own the customer readiness checklist: floor markings, charging station placement, Wi-Fi infrastructure, dock door configurations, and safety zone layouts. - Coordinate with Prime's Supply Chain team on AMR, shuttle, and robotic arm lead times to ensure hardware arrives per installation sequencing plans. - Track software development milestones for PES (Prime Execution System), WMS integration, and custom API development; flag delays and drive resolution. - Log, manage, and escalate all issues and bugs through JIRA with structured triage and prioritization processes. - Project Execution & Go-Live - Manage cross-functional resource allocation; Prime field engineers, software deployment specialists, and customer operations leads, and coordinate travel and scheduling logistics. - Validate final site readiness before robot deployment, ensuring all infrastructure, safety, and software prerequisites are met. - Oversee robot commissioning, software deployment, and end-to-end system testing across AMR fleets, AS/RS, pick stations, and PES integrations. - Lead integration testing across customer WMS/ERP environments, Prime HQ software teams, and regional field operations. - Stand up and facilitate war rooms during critical go-live windows to accelerate issue resolution. - Support UAT planning and execution; monitor ramp-up KPIs (picks per hour, system uptime, error rates) against contracted targets. - Drive project closure: final ticket resolution, handover documentation, customer signoffs, and transition to Prime's Client Services team. - Maintain all project documentation on Confluence; charters, risk registers, test reports, handover packages, and lessons learned. Qualifications - 12+ years of progressive experience in Project/Program Management, with demonstrated ownership of complex, multi-stakeholder deployments. - 7+ years of hands-on experience in warehouse operations, distribution center commissioning, or end-to-end automation deployment (AMRs, AS/RS, conveyors, robotics, or similar). - Proven track record managing hardware + software integration projects in industries such as warehousing, e-commerce fulfillment, supply chain, logistics, manufacturing, or cold chain. - Direct experience commissioning goods-to-person systems, automated storage & retrieval, or robotic picking solutions is highly desirable. - Strategic thinker with strong organizational agility; able to manage multiple concurrent projects at different phases. - Strong analytical and problem-solving skills; comfortable making data-driven decisions in ambiguous, fast-moving environments. - Demonstrated ability to influence, negotiate, and drive alignment across cross-functional teams without direct authority. - Excellent written and verbal communication skills; confident presenting to C-suite and frontline operations teams alike. - Proficiency with JIRA (issue tracking), Confluence (documentation), and standard project management tools (MS Project, Smartsheet, or equivalent). - Comfortable operating in a startup-scale environment where processes are evolving and initiative is rewarded. - Willingness to travel domestically and internationally for site visits, commissioning, and customer engagement (up to 40%). Requirements - Please note that this role will be based remote with 40% travel expected. Benefits - Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing. - Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed. - Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront. - A collaborative culture where innovation thrives and your work has a real impact. - The excitement of contributing to transformative technology in a fast-growing industry.

• Partner with the Prime Sales team to understand customer warehouse layouts, throughput requirements, integration complexity (WMS, ERP, MES), and geographic deployment constraints. • Define implementation strategies for AMR, AS/RS, and software deployments—factoring in site infrastructure, racking configurations, and network readiness. • Develop high-level project timelines and resource estimates to support proposals and SOW development. • Collaborate with Solutions Engineering and Finance to validate effort estimates, hardware lead times, and service delivery costs. • Lead the Sales-to-Delivery handover process, ensuring all contractual commitments, scope boundaries, and customer expectations are clearly documented and understood. • Analyze contracts to define scope, key deliverables, acceptance criteria, and major milestones aligned to Prime's delivery methodology. • Establish the project charter, RACI, communication protocols, and cadenced governance structure (weekly status calls, steering committees, etc.). • Conduct gap analysis with customer and Prime cross-functional teams (Hardware Engineering, Software, Supply Chain, Field Services) to surface risks early. • Define measurable success criteria, go-live KPIs, throughput targets, system uptime SLAs, and establish baselines for performance tracking. • Monitor progress against timelines, budget, and milestone commitments; proactively surface risks and drive resolution before they impact go-live. • Maintain clear, consistent communication across all stakeholders—customer leadership, Prime HQ (Denver), field teams, and third-party integrators.

• Serve as the first point of contact for technical support requests from customer sites • Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure • Document issues and resolutions in our ticketing system • Escalate complex issues to Tier 2 support when needed • Assist with monitoring customer site health and system uptime

Tier 1 Support Technician  Location: On-Site/In-Office | Golden, CO  About Prime Robotics  Prime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages.  Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses.  About the Role  We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume.  What You'll Do  - Serve as the first point of contact for technical support requests from customer sites  - Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure  - Document issues and resolutions in our ticketing system  - Escalate complex issues to Tier 2 support when needed  - Assist with monitoring customer site health and system uptime  Schedule: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM (1-hour lunch) | One weekend per month on-call

Tier 1 Support Technician  Location: On-Site/In-Office | Golden, CO  About Prime Robotics  Prime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages.  Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses.  About the Role  We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume.  What You'll Do  - Serve as the first point of contact for technical support requests from customer sites  - Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure  - Document issues and resolutions in our ticketing system  - Escalate complex issues to Tier 2 support when needed  - Assist with monitoring customer site health and system uptime  Schedule: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM (1-hour lunch) | One weekend per month on-call