• Provide timely support for hardware, software, OS, and network‑related issues. • Troubleshoot Windows OS, VPN, MFA, email, and business applications. • Resolve incidents through remote or onsite support. • Escalate complex issues to L2/L3, Lead, or IT teams as needed. • Maintain strong customer service and communication throughout the support process. • Manage assigned tickets in the HelpDesk system (Jira Service Management or similar). • Ensure accurate ticket categorization, prioritization, and status updates. • Meet or exceed SLA targets for response and resolution. • Document troubleshooting steps, root cause, and resolution clearly. • Avoid overdue tickets through proactive communication and follow‑through. • Prepare and configure laptops for new hires. • Set up user accounts, access permissions, and required applications. • Support secure offboarding by revoking access and recovering assets. • Support allocation, replacement, and recovery of equipment. • Maintain accurate asset records and assist with audits. • Report low inventory levels and coordinate replenishment with procurement. • Install and configure business applications and productivity tools. • Support MFA, VPN, endpoint protection, and security tools. • Ensure compliance with IT security policies and data protection standards. • Assist with password resets, access requests, and permission updates. • Maintain accurate documentation of troubleshooting steps and procedures. • Communicate proactively with users regarding ticket progress and expectations. • Collaborate with IT, Automation, and Professional Services teams on cross‑functional issues.

• Resolver incidencias de primer nivel en aplicaciones de software. • Asistir en accesos, autenticación y credenciales. • Configurar perfiles, roles y permisos. • Analizar y documentar errores, escalar tickets cuando sea necesario. • Dar soporte en aplicaciones web (cloud) y desktop (legacy). • Interactuar con clientes finales y equipos internos.

• Perform all required responsibilities and duties in accordance with LMI/MRSS policies and procedures. • Actively engage in your role, make informed decisions, be accountable for all outcomes. • Deliver exceptional service to internal and external clients, partners, teammates. • Support and facilitate the government-client with the in-take, validation, and compliance review of all peer-reviewed scientifically based merit proposals. • Analyze and disseminate data regarding program support. • Provide program management support to scientific portfolio managers in the administrative management and budgetary tracking of the research and development portfolio.

• Support to the Oregon Washington Coastal Office (OWCO) of the National Marine Fisheries Service through ESA section 7 and MSA consultations developed according to Regional procedures • Preparation of consultation documentation adhering to Regional standards • Technical expertise in evaluating environmental impacts from various types of construction and maintenance activities • Review, gather, analyze, interpret, and synthesize scientific data and technical information for the purpose of determining environmental impacts on biological resources and aquatic habitats • Evaluate the proposed project effects of human activities, including land, water, and fishery management activities on fishery resources, protected species, and habitat • Write combined ESA Biological Opinions and MSA responses to action agencies related to their Biological Assessments for listed species, designated critical habitat, and essential fish habitat under NMFS jurisdiction • Review biological assessments, permit applications, and/or consultation initiation packages from action agencies for feedback and technical support • Prepare environmental documentation pursuant to NEPA • Prepare draft incidental take permits and other necessary documentation for ESA section 10 activities • Coordinate with NMFS fish passage engineers for reviews of proposed designs • Prepare appropriate documentation for each consultation and follow West Coast Region and OWCO protocols for quality assurance, electronic filing, and consultation tracking • Review habitat restoration proposals to implement Recovery Plans